2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

It's been an eventful year and many unforeseen changes are now shaping the future of how we will work and function as a society. Uncertain market conditions have accelerated the adoption of intelligent tools that can ensure business and social continuity. One of these tools is Artificial Intelligence(AI), which is proving to be the champion that can provide dependable solutions to a post-pandemic world. By enabling us to improve how we work and automating robotic tasks, this smart technology is transforming different industries in profound ways.

The COVID-19 pandemic has profoundly impacted the way we function as a global society. Particularly, our increased isolation and work-from-home environment has also significantly accelerated consumer online spending behaviours.

Two years ago in 2018, Everise first launched our Home Experience solution, offering this opportunity to our first champion. Over the past two years, we have invested in the people, processes and technology that enables enterprise compliance and operational readiness when managing a remote workforce. 

When was the last time you bought a product and had some questions on how to use it? Or maybe report an issue on the product you just bought? Like any other consumer, you probably went on their website to find help.

Everise remains committed to ensuring the safety of our employees and smooth continuity of our partner's operations through our proven Home-Based Agent programs. But, work-at-home isn't the only solution that can help you get through these tough times.

Robots are the future and if we reference the movies like The Terminator, The Matrix, and Blade Runner, we are at war with the machines — and the future is not bright for humans. Robots overpower humans because of their productivity and accuracy.

Over the next decade, Everise DX predicts that bots will evolve to become a brand’s key representative for employees and customers interface with. But, in order for a bot to earn the rank of brand ambassador, your bots and intelligent assistants will need a clearly defined growth plan, one that seeks to map out your digital experience strategy.

Here are 20 statistics that show that there is a convergence of AI, customer demand and enterprise readiness that will elevate bots into key brand voices.