The purpose of this study was to investigate the relationship between urban residents' life ... more The purpose of this study was to investigate the relationship between urban residents' life satisfaction and five life domainshealth perception, wealth, safety, community pride, and cultural tourism. A convenience sample of 364 urban residents was used. Discriminant ...
Underpinned by the framework of the theory of planned behavior, this study uncovered the beliefs ... more Underpinned by the framework of the theory of planned behavior, this study uncovered the beliefs that could influence individuals' behavior of visiting a museum. Interviews and questionnaires were conducted with visitors at the Indiana State Museum to elicit a range of their behavioral, normative, and perceived behavioral control beliefs with respect to visiting the museum and to determine the strength
Journal of Quality Assurance in Hospitality & Tourism, 2011
This study examined the relationship between urban residents' life satisfaction and five lif... more This study examined the relationship between urban residents' life satisfaction and five life domainshealth perception, wealth, safety, community contentment, and cultural tourism developmentand investigated whether the perceived life domains discriminated ...
... The design of the questions followed the guidelines provided by Parasuraman, Zeithaml, andBer... more ... The design of the questions followed the guidelines provided by Parasuraman, Zeithaml, andBerry (1991) for ... Among Parasuraman et al.'s (1988) five dimensions, only tangibles remained in the new model; reliability and responsiveness were merged into a second ...
International Journal of Hospitality & Tourism Administration, 2007
ABSTRACT Consumers constantly revise their satisfaction judgments as they gain new service experi... more ABSTRACT Consumers constantly revise their satisfaction judgments as they gain new service experience. While some researchers found that consumers weigh their prior cumulative experience more heavily than their most current individual service encounters when updating their cumulative overall satisfaction, others found the opposite result. Following the development of the literature, this study investigated customers' satisfaction updating process in the context of service failure and service recovery in the hotel industry. The results of the data analysis show that when updating overall satisfaction, participants weighed their current service encounter satisfaction more heavily than prior cumulative overall satisfaction, regardless of different levels of service failure and service recovery. The findings of this research also suggest that once customers experience service problems, it is difficult to bring customers' satisfaction level back to where it was.
Journal of Human Resources in Hospitality & Tourism, 2002
ABSTRACT Labor shortages and high turnover trouble the lodging industry. Older workers have been ... more ABSTRACT Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers' job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers' job satisfaction. Suggestions regarding older workers' communication satisfaction are provided.
The purpose of this study was to investigate the relationship between urban residents' life ... more The purpose of this study was to investigate the relationship between urban residents' life satisfaction and five life domainshealth perception, wealth, safety, community pride, and cultural tourism. A convenience sample of 364 urban residents was used. Discriminant ...
Underpinned by the framework of the theory of planned behavior, this study uncovered the beliefs ... more Underpinned by the framework of the theory of planned behavior, this study uncovered the beliefs that could influence individuals' behavior of visiting a museum. Interviews and questionnaires were conducted with visitors at the Indiana State Museum to elicit a range of their behavioral, normative, and perceived behavioral control beliefs with respect to visiting the museum and to determine the strength
Journal of Quality Assurance in Hospitality & Tourism, 2011
This study examined the relationship between urban residents' life satisfaction and five lif... more This study examined the relationship between urban residents' life satisfaction and five life domainshealth perception, wealth, safety, community contentment, and cultural tourism developmentand investigated whether the perceived life domains discriminated ...
... The design of the questions followed the guidelines provided by Parasuraman, Zeithaml, andBer... more ... The design of the questions followed the guidelines provided by Parasuraman, Zeithaml, andBerry (1991) for ... Among Parasuraman et al.'s (1988) five dimensions, only tangibles remained in the new model; reliability and responsiveness were merged into a second ...
International Journal of Hospitality & Tourism Administration, 2007
ABSTRACT Consumers constantly revise their satisfaction judgments as they gain new service experi... more ABSTRACT Consumers constantly revise their satisfaction judgments as they gain new service experience. While some researchers found that consumers weigh their prior cumulative experience more heavily than their most current individual service encounters when updating their cumulative overall satisfaction, others found the opposite result. Following the development of the literature, this study investigated customers' satisfaction updating process in the context of service failure and service recovery in the hotel industry. The results of the data analysis show that when updating overall satisfaction, participants weighed their current service encounter satisfaction more heavily than prior cumulative overall satisfaction, regardless of different levels of service failure and service recovery. The findings of this research also suggest that once customers experience service problems, it is difficult to bring customers' satisfaction level back to where it was.
Journal of Human Resources in Hospitality & Tourism, 2002
ABSTRACT Labor shortages and high turnover trouble the lodging industry. Older workers have been ... more ABSTRACT Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers' job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers' job satisfaction. Suggestions regarding older workers' communication satisfaction are provided.
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Papers by Yao-yi Fu