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Reciprocity and resistance to change: An experimental study

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  • Krügel, Jan Philipp
  • Traub, Stefan
Abstract
Many uncertain organizational changes fail because of resistance by employees. This paper studies the circumstances under which acceptance to change occurs. We propose that reciprocity towards the employer helps to increase change approval. Subjects in our experiment play a combination of a gift exchange and a threshold contribution game. In each group, one employer chooses a wage and then five employees decide on their effort. A ‘reform’ is adopted if the employees exert at least a minimum threshold of effort. The reform is efficiency enhancing but also raises inequality among employees. We find that uncertainty over payoffs does not necessarily lead to resistance. The likelihood of reform approval is especially high if the employer is able to trigger reciprocal behavior in employees by offering a fair wage, which confirms our hypothesis.

Suggested Citation

  • Krügel, Jan Philipp & Traub, Stefan, 2018. "Reciprocity and resistance to change: An experimental study," Journal of Economic Behavior & Organization, Elsevier, vol. 147(C), pages 95-114.
    • Handle: RePEc:eee:jeborg:v:147:y:2018:i:c:p:95-114
    DOI: 10.1016/j.jebo.2017.12.017
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    More about this item

    Keywords

    Resistance to change; Reciprocity; Gift exchange; Threshold contribution game; Experiment;
    All these keywords.

    JEL classification:

    • J30 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - General
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • C91 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Individual Behavior

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