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Consumer Information and the Limits to Competition

Author

Listed:
  • Mark Armstrong
  • Jidong Zhou
Abstract
This paper studies competition between firms when consumers observe a private signal of their preferences over products. Within the class of signal structures that induce pure-strategy pricing equilibria, we derive signal structures that are optimal for firms and those that are optimal for consumers. The firm-optimal policy amplifies underlying product differentiation, thereby relaxing competition, while ensuring consumers purchase their preferred product, thereby maximizing total welfare. The consumer-optimal policy dampens differentiation, which intensifies competition, but induces some consumers to buy their less preferred product. Our analysis sheds light on the limits to competition when the information possessed by consumers can be designed flexibly.

Suggested Citation

  • Mark Armstrong & Jidong Zhou, 2022. "Consumer Information and the Limits to Competition," American Economic Review, American Economic Association, vol. 112(2), pages 534-577, February.
  • Handle: RePEc:aea:aecrev:v:112:y:2022:i:2:p:534-77
    DOI: 10.1257/aer.20210083
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    References listed on IDEAS

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    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Charlson, G., 2021. "Rating the Competition: Seller Ratings and Intra-Platform Competition," Cambridge Working Papers in Economics 2106, Faculty of Economics, University of Cambridge.
    2. Elliott, M. & Galeotti., A. & Koh., A. & Li, W., 2021. "Market Segmentation Through Information," Cambridge Working Papers in Economics 2105, Faculty of Economics, University of Cambridge.
    3. Choe, Chongwoo & Matsushima, Noriaki & Tremblay, Mark J., 2022. "Behavior-based personalized pricing: When firms can share customer information," International Journal of Industrial Organization, Elsevier, vol. 82(C).
    4. Teh, Christopher & Wang, Chengsi & Watanabe, Makoto, 2024. "Strategic limitation of market accessibility: Search platform design and welfare," Journal of Economic Theory, Elsevier, vol. 216(C).
    5. Amedeo Piolatto & Florian Schuett, 2022. "Information vs Competition: How Platform Design Affects Profits and Surplus," Working Papers 1325, Barcelona School of Economics.
    6. Charlson, G., 2021. "Third-Degree Price Discrimination in the Age of Big Data," Janeway Institute Working Papers 2104, Faculty of Economics, University of Cambridge.
    7. Jeffrey Mensch & Doron Ravid, 2022. "Monopoly, Product Quality, and Flexible Learning," Papers 2202.09985, arXiv.org, revised Jun 2024.
    8. Charlson, G., 2021. "Third-Degree Price Discrimination in the Age of Big Data," Cambridge Working Papers in Economics 2159, Faculty of Economics, University of Cambridge.
    9. Andreas Hefti & Shuo Liu & Armin Schmutzler, 2022. "Preferences, Confusion and Competition," The Economic Journal, Royal Economic Society, vol. 132(645), pages 1852-1881.
    10. Amir Habibi, 2023. "Communicating Preferences to Improve Recommendations," Rationality and Competition Discussion Paper Series 394, CRC TRR 190 Rationality and Competition.
    11. Zemin (Zachary) Zhong, 2023. "Platform Search Design: The Roles of Precision and Price," Marketing Science, INFORMS, vol. 42(2), pages 293-313, March.
    12. Michael Choi & Guillaume Rocheteau, 2024. "Information acquisition and price discrimination in dynamic, decentralized markets," Review of Economic Dynamics, Elsevier for the Society for Economic Dynamics, vol. 53, pages 1-46, July.
    13. Kai Hao Yang & Alexander K. Zentefis, 2022. "Gerrymandering and the Limits of Representative Democracy," Cowles Foundation Discussion Papers 2328, Cowles Foundation for Research in Economics, Yale University.
    14. Wenhao Li, 2020. "Using Information to Amplify Competition," Papers 2010.05342, arXiv.org, revised Nov 2020.
    15. Elliott, M. & Galeotti., A. & Koh., A. & Li, W., 2021. "Market Segmentation Through Information," Janeway Institute Working Papers 2114, Faculty of Economics, University of Cambridge.
    16. Elliott, M. & Galeotti, A. & Koh, A. & Li, W., 2023. "Matching and Information Design in Marketplaces," Cambridge Working Papers in Economics 2313, Faculty of Economics, University of Cambridge.
    17. Mark Whitmeyer, 2020. "Persuasion Produces the (Diamond) Paradox," Papers 2011.13900, arXiv.org, revised Apr 2021.

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    More about this item

    JEL classification:

    • D11 - Microeconomics - - Household Behavior - - - Consumer Economics: Theory
    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • D43 - Microeconomics - - Market Structure, Pricing, and Design - - - Oligopoly and Other Forms of Market Imperfection
    • D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L13 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Oligopoly and Other Imperfect Markets

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