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Understanding social innovation in services industries

Author

Listed:
  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Luis Rubalcaba

    (UAH - Universidad de Alcalá - University of Alcalá)

  • Marja Toivonen

    (VTT Information technology - Technical Research Centre of Finland)

  • Paul Windrum

    (UON - University of Nottingham, UK)

Abstract
This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement, and public policy. This provides a context for the papers presented in this special issue.

Suggested Citation

  • Faïz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2017. "Understanding social innovation in services industries," Post-Print halshs-01672451, HAL.
    • Handle: RePEc:hal:journl:halshs-01672451
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01672451
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    References listed on IDEAS

    as
    1. Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), 2013. "Public–Private Innovation Networks in Services," Books, Edward Elgar Publishing, number 14802.
    2. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    3. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    4. Luis Rubalcaba, 2006. "Which policy for innovation in services?," Science and Public Policy, Oxford University Press, vol. 33(10), pages 745-756, December.
    5. Faïz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    6. G. M.P. Swann, 2009. "The Economics of Innovation," Books, Edward Elgar Publishing, number 13211.
    7. Faridah Djellal & Faïz Gallouj, 2012. "Social Innovation and Service Innovation," Springer Books, in: Hans-Werner Franz & Josef Hochgerner & Jürgen Howaldt (ed.), Challenge Social Innovation, edition 127, pages 119-137, Springer.
    8. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.
    9. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
    10. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    11. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
    12. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    13. Faïz Gallouj & Luis Rubalcaba & Paul Windrum, 2013. "Public-Private Innovation Networks in Services: the dynamics of cooperation in service innovation," Post-Print halshs-01112002, HAL.
    14. David Albury, 2005. "Fostering Innovation in Public Services," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 51-56, January.
    15. Pol, Eduardo & Ville, Simon, 2009. "Social innovation: Buzz word or enduring term?," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 38(6), pages 878-885, December.
    16. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734.
    17. Faïz Gallouj & Luis Rubalcaba & Paul Windrum, 2013. "Public–private innovation networks in services (ServPPINs)," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 1, pages 1-18, Edward Elgar Publishing.
    18. Kelvin J. Lancaster, 1966. "A New Approach to Consumer Theory," Journal of Political Economy, University of Chicago Press, vol. 74(2), pages 132-132.
    19. van der Have, Robert P. & Rubalcaba, Luis, 2016. "Social innovation research: An emerging area of innovation studies?," Research Policy, Elsevier, vol. 45(9), pages 1923-1935.
    20. Paul Windrum & Per Koch (ed.), 2008. "Innovation in Public Sector Services," Books, Edward Elgar Publishing, number 4030.
    21. Faïz Gallouj, 1997. "Towards a neo-Schumpeterian theory of innovation in services?," Science and Public Policy, Oxford University Press, vol. 24(6), pages 405-420, December.
    22. Windrum, Paul & Garci­a-Goñi, Manuel, 2008. "A neo-Schumpeterian model of health services innovation," Research Policy, Elsevier, vol. 37(4), pages 649-672, May.
    23. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services: Issues, Strategies and Challenges," Post-Print hal-01111758, HAL.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Ada Scupola & Lars Fuglsang & Faiz Gallouj & Anne Vorre Hansen, 2021. "Understandings of Social Innovation within the Danish Public Sector: A Literature Review," Administrative Sciences, MDPI, vol. 11(2), pages 1-18, May.
    2. Anne Vorre Hansen & Lars Fuglsang & Faïz Gallouj & Ada Scupola, 2022. "Social entrepreneurs as change makers: expanding public service networks for social innovation," Public Management Review, Taylor & Francis Journals, vol. 24(10), pages 1632-1651, October.
    3. Purevdulam Altantsetseg & Alaleh Dadvari & Tsevegjav Munkhdelger & Gerelt-Od Lkhagvasuren & Massoud Moslehpour, 2020. "Sustainable Development of Entrepreneurial Orientation through Social Drivers," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    4. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2021. "Collaborating for social innovation in public services: inside the black box of public service innovation networks for social innovation (PSINSIs)," Post-Print halshs-03177910, HAL.
    5. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    6. Noor, Nur Hanis Mohamad & Ng, Boon-Kwee & Hamid, Mohd Johaary Abdul, 2020. "Forging researchers-farmers partnership in public social innovation: a case study of Malaysia’s agro-based public research institution," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 23(4), June.
    7. Capponi, Giovanna & Corrocher, Nicoletta, 2022. "Patterns of collaboration in mHealth: A network analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).

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    Keywords

    Services; innovation; social innovation; multi-agent framework;
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