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Human Factors: Spanning the Gap between OM & HRM

Author

Listed:
  • Neumann, W.P.
  • Dul, J.
Abstract
Purpose: This paper examines the claim that the application of human factors (HF) knowledge can improve both human well-being and operations system performance. Methodology: A systematic review was conducted using a general and two specialist databases to identify empirical studies addressing both human effects and operations system effects in examining manufacturing operations system design aspects. Findings: We found 45 empirical studies addressing both the human effects and system effects of operations system (re)design. Of those studies providing clear directional effects, 95% showed a convergence between human effects and system effects (+,+ or -,-), 5% showed a divergence of human and system effects (+,- or -,+). System effects included quality, productivity, implementation performance of new technologies, and also more ‘intangible’ effects in terms of improved communication and co-operation. Human effects included employee health, attitudes, physical workload, and ‘quality of working life’. Research limitations/implications: Future research should attend to both human and system outcomes in trying to determine optimal configurations for operations systems as this appears to be a complex relationship with potential long-term impact on operational performance. Practical implications: The application of HF in operations system design can support improvement in both employee well-being and system performance in a number of manufacturing domains. Originality/value: This paper outlines and documents a research and practice gap between the fields of HF and OM research that has not been previously discussed in the management literature. This gap may be inhibiting the design of operations systems with superior long term performance.

Suggested Citation

  • Neumann, W.P. & Dul, J., 2010. "Human Factors: Spanning the Gap between OM & HRM," ERIM Report Series Research in Management ERS-2010-020-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:19668
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    File URL: https://repub.eur.nl/pub/19668/ERS-2010-020-LIS.pdf
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    Citations

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    Cited by:

    1. Valentina De Simone & Valentina Di Pasquale & Maria Elena Nenni & Salvatore Miranda, 2023. "Sustainable Production Planning and Control in Manufacturing Contexts: A Bibliometric Review," Sustainability, MDPI, vol. 15(18), pages 1-23, September.
    2. Sobhani, A. & Wahab, M.I.M. & Neumann, W.P., 2015. "Investigating work-related ill health effects in optimizing the performance of manufacturing systems," European Journal of Operational Research, Elsevier, vol. 241(3), pages 708-718.
    3. Vasiliki Kapou & Stavros T. Ponis & George Plakas & Eleni Aretoulaki, 2022. "An Innovative Layout Design and Storage Assignment Method for Manual Order Picking with Respect to Ergonomic Criteria," Logistics, MDPI, vol. 6(4), pages 1-21, December.
    4. Adagala Dickson Voleza, 2014. "Factors Influencing Implementation Of Just In Time Procurement in Public Institutions: A Case of Office of the Attorney General and Department Of Justice," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(6), pages 303-314, June.
    5. Huiyue Diao & Majid Ghorbani, 2018. "Production risk caused by human factors: a multiple case study of thermal power plants," Frontiers of Business Research in China, Springer, vol. 12(1), pages 1-27, December.
    6. Nima Kazemi & Salwa Hanim Abdul-Rashid & Ehsan Shekarian & Eleonora Bottani & Roberto Montanari, 2016. "A fuzzy lot-sizing problem with two-stage composite human learning," International Journal of Production Research, Taylor & Francis Journals, vol. 54(16), pages 5010-5025, August.
    7. Sobhani, A. & Wahab, M.I.M. & Neumann, W.P., 2017. "Incorporating human factors-related performance variation in optimizing a serial system," European Journal of Operational Research, Elsevier, vol. 257(1), pages 69-83.
    8. Sobhani, A. & Wahab, M.I.M. & Jaber, M.Y., 2019. "The effect of working environment aspects on a vendor–buyer inventory model," International Journal of Production Economics, Elsevier, vol. 208(C), pages 171-183.
    9. Yoshihiko Kadoya & Mostafa Saidur Rahim Khan & Somtip Watanapongvanich & Punjapol Binnagan, 2020. "Emotional Status and Productivity: Evidence from the Special Economic Zone in Laos," Sustainability, MDPI, vol. 12(4), pages 1-15, February.
    10. Timothy Gubler & Ian Larkin & Lamar Pierce, 2018. "Doing Well by Making Well: The Impact of Corporate Wellness Programs on Employee Productivity," Management Science, INFORMS, vol. 64(11), pages 4967-4987, November.
    11. Dominic Loske & Matthias Klumpp & Maria Keil & Thomas Neukirchen, 2021. "Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics," Logistics, MDPI, vol. 5(4), pages 1-25, December.
    12. Aurelia Rybak & Aleksandra Rybak, 2020. "Analysis of the Main Coal Mining Restructuring Policy Objectives in the Light of Polish Mining Companies’ Ability to Change," Energies, MDPI, vol. 13(12), pages 1-16, June.
    13. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.
    14. Ozdemir, Rifat & Sarigol, Ilkan & AlMutairi, Sarah & AlMeea, Sarah & Murad, Abrar & Naqi, Aseel & AlNasser, Noor, 2021. "Fuzzy multi-objective model for assembly line balancing with ergonomic risks consideration," International Journal of Production Economics, Elsevier, vol. 239(C).
    15. Rodriguez Luna, Raúl Enrique & Rosenstiehl Martinez, José Luis, 2018. "Gestión de operaciones y talento humano: un modelo de elección discreta," Revista Tendencias, Universidad de Narino, vol. 19(2), pages 92-112, July.
    16. Kenneth Lawani & Chioma Okoro & Michael Tong & Billy Hare, 2020. "Maximizing Construction of Timber Kit Homes Using Telescopic Crane to Improve Efficiency and Safety: A Case Study," Sustainability, MDPI, vol. 12(24), pages 1-16, December.

    More about this item

    Keywords

    health; human factors; operations design; production planning; productivity; sustainable competitiveness;
    All these keywords.

    JEL classification:

    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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