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Checklists and Worker Behavior: A Field Experiment

Author

Listed:
  • C. Kirabo Jackson Jr.
  • Henry S. Schneider Jr.
Abstract
We analyze data from a field experiment in which an auto repair firm provided checklists to mechanics and monitored their use. Revenue was 20 percent higher during the experiment, and the effect is equivalent to that of a 1.6 percentage point (10 percent) commission increase. Checklists appear to boost productivity by serving both as a memory aid and a monitoring technology. Despite the large benefits to the firm, mechanics did not use checklists without the firm directly monitoring their use. We show that a moral hazard can explain why mechanics do not otherwise adopt checklists. (JEL C93, D82, L25, L81)

Suggested Citation

  • C. Kirabo Jackson Jr. & Henry S. Schneider Jr., 2015. "Checklists and Worker Behavior: A Field Experiment," American Economic Journal: Applied Economics, American Economic Association, vol. 7(4), pages 136-168, October.
    • Handle: RePEc:aea:aejapp:v:7:y:2015:i:4:p:136-68
    Note: DOI: 10.1257/app.20140044
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    References listed on IDEAS

    as
    1. Marianne Bertrand & Esther Duflo & Sendhil Mullainathan, 2004. "How Much Should We Trust Differences-In-Differences Estimates?," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 119(1), pages 249-275.
    2. B. Douglas Bernheim & Lorenzo Forni & Jagadeesh Gokhale & Laurence J. Kotlikoff, 2003. "The Mismatch Between Life Insurance Holdings and Financial Vulnerabilities: Evidence from the Health and Retirement Study," American Economic Review, American Economic Association, vol. 93(1), pages 354-365, March.
    3. Marianne Bertrand & Antoinette Schoar, 2003. "Managing with Style: The Effect of Managers on Firm Policies," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 118(4), pages 1169-1208.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Jason J Sandvik & Richard E Saouma & Nathan T Seegert & Christopher T Stanton, 2020. "Workplace Knowledge Flows," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 135(3), pages 1635-1680.
    2. Sandra Broszeit & Marie‐Christine Laible & Ursula Fritsch & Holger Görg, 2019. "Management Practices and Productivity in Germany," German Economic Review, Verein für Socialpolitik, vol. 20(4), pages 657-705, November.
    3. Kirabo Jackson & Alexey Makarin, 2018. "Can Online Off-the-Shelf Lessons Improve Student Outcomes? Evidence from a Field Experiment," American Economic Journal: Economic Policy, American Economic Association, vol. 10(3), pages 226-254, August.
    4. Higuchi, Yuki & Mhede, Edwin P. & Sonobe, Tetsushi, 2019. "Short- and medium-run impacts of management training: An experiment in Tanzania," World Development, Elsevier, vol. 114(C), pages 220-236.
    5. Broszeit, Sandra & Fritsch, Ursula & Görg, Holger & Laible, Marie-Christine, 2016. "Management practices and productivity in Germany (Managementpraktiken und Produktivität in Deutschland)," IAB-Discussion Paper 201632, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    6. Adriaan (A.R.) Soetevent & Gert-Jan Romensen, 2017. "Tailored Feedback and Worker Green Behavior: Field Evidence from Bus Drivers," Tinbergen Institute Discussion Papers 17-073/VII, Tinbergen Institute.
    7. Brewer, Dylan, 2022. "Equilibrium sorting and moral hazard in residential energy contracts," Journal of Urban Economics, Elsevier, vol. 129(C).
    8. Romensen, Gert-Jan & Soetevent, Adriaan, 2017. "Tailored Feedback and Worker Green Behavior," Research Report 17016-EEF, University of Groningen, Research Institute SOM (Systems, Organisations and Management).

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    More about this item

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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