Customer journey mapping

Spotify, Columbia Road, and Hubspot all serve as very interesting customer journey map examples. We cover B2C, B2B, SaaS & ecommerce examples.

Customer journey map is a popular UX exercise that allows to discover a lot of insights about users. It depicts a holistic story of user's experience from initial interaction through engaging with product and becoming a loyal customer. Throughout the journey a designer can reveal more details such a

A step-by-step overview of how to create a customer journey map, along with templates to simplify the process.

Eye-catching Customer Journey Map template: Understanding Customer Journey Map. Great starting point for your next campaign. Its designer-crafted, professionally designed and helps you stand out.

We know that as people and as consumers, our decisions are colored by emotions. As marketers, we’re interested in giving the people making decisions about our products a great experience. To do that…

Customize this B2B customer journey map presentation template in minutes. Try it for free.

A customer journey mapping (CJM) is needed to understand your customer, their pain points and how they interact with your product or service. Learn how to create a CJM.

Behance is the world's largest creative network for showcasing and discovering creative wireframes work

Map of the solar installation process from the moment you sign an agreement to go solar to the moment you can activate your system. 1. Agreement Signed 2. Onboarding Call 3. Solar Site Assessment 4. Underwriting & Review 5. System Design & Engineering 6. Schedule Installation 7. Solar Panel Installation 8. Final Inspection From the CIty 9. Activate Your System! Turn on! Permission to Operate (PTO)!! Learn what it takes to go solar. Better understand the solar panel installation…

An in-depth look at customer journey mapping for SaaS companies.