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Reengineering Work: Don't Automate, Obliterate

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Publication Date: July 01, 1990

Companies rarely achieve radical performance improvements when they invest in information technology. Most companies use computers to speed up, not break away from, business processes and rules that are decades, if not centuries, out of date. But the power of computers can be released by "reengineering" work: abandoning old ways of working and creating entirely new ones.

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Pages: 7

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