Lead, Tech Support at Ollyo | WordPress Expert | Product Strategy | Technical Support | Customer Success
I’m a Product Manager and Technical Support Lead with 7+ years of experience managing WordPress-based products like Tutor LMS, Droip, and WP Crowdfunding. I combine product strategy, user feedback analysis, and hands-on technical expertise to deliver products that solve real customer problems while ensuring smooth, scalable support operations.
Currently at Ollyo, I lead a dynamic support team while also managing product roadmaps, prioritizing features, and coordinating releases. I focus on turning user feedback and support data into actionable improvements, bridging the gap between customer needs, technical feasibility, and product growth.
I specialize in plugin/theme debugging, performance optimization, and end-to-end product problem solving, alongside strong knowledge of hosting/server management including cPanel, WHM, Apache, NGINX, PHP, MySQL, and DNS.
- Product Management & Roadmapping
- Technical Support Leadership & Customer Success
- WordPress Plugin & Theme Development
- Troubleshooting & Debugging Complex Issues
- Hosting & Server Management (cPanel, WHM, Apache, NGINX, DNS, PHP, MySQL)
- Workflow Automation & Process Improvement
- Data-Driven Decision Making
- Team Mentoring & Knowledge Base Management
PHP, MySQL, JavaScript, Git, SSH, cPanel/WHM, Cloudflare, LiteSpeed, NGINX, Jira, Help Scout, Intercom, Slack, Figma
Outside of work, I’m a photography and travel enthusiast, always seeking new perspectives. My experiences inspire creativity, problem-solving, and innovative thinking in the tech and product space.
I'm always open to connecting with like-minded professionals and enthusiasts. Reach out through any of the channels below:
Thank you for stopping by! Feel free to explore my repositories and don’t hesitate to reach out if you'd like to collaborate or chat about tech, product development, or photography.