Momentum Terms and Conditions

Eligibility and Membership Conditions

  1. To be eligible to become a member (“Member”) in the Momentum Loyalty Program (“Momentum” or “Program”) at MGE, a patron must: (i) be 19 years of age or older; (ii) not be self- excluded or trespassed from Niagara Fallsview Casino Resort or Casino Niagara (the “Site(s)”); (iii) be eligible to game in the province of Ontario, all as determined by MGE, the Ontario Lottery and Gaming Corporation (“OLG”) and the Alcohol and Gaming Commission of Ontario (“AGCO”) in its sole discretion; (iv) not be restricted access to either Site or from playing games by the AGCO and/or under subsection 3.6(1) of Ontario’s Gaming Control Act; (v) not restricted from access to either Site or from playing casino games as a condition of a court order. Volunteers, employees, officers and directors of MGE, MGE Digital Canada Inc., OLG, and the AGCO are not eligible to participate. There is no fee payable to obtain membership in the Program. To participate in Momentum, a member must comply with these Terms and Conditions (“Terms”). Please note that use of the card constitutes acceptance of the Momentum Terms.
  2. Valid government-issued photo identification must be presented to enroll and upon request during participation in the Program at any time.
  3. By participating, members agree to accept all Terms herein of the Program, as amended from time to time. MGE reserves the right to revoke or deny application for membership for non-compliance with the program in any manner.
  4. MGE collects your personal information in accordance with MGE’s Notice of Collection of Information and Privacy Statement, which is available on the website here: Notice of Collection and Privacy Statement.
  5. In order to be eligible for exclusive Momentum benefits, direct marketing promotions, bonuses, special events, event invitations and newsletters, Members are responsible for notifying MGE of any name, address, email or phone number change(s). MGE is not responsible for lost or misdirected correspondence.
  6. Members who do not wish to be on our mailing list, or to receive telephone calls about events or promotions may make such request at any time in writing to: Niagara Fallsview Casino Resort and Casino Niagara, P.O. Box 300, Niagara Falls, Ontario L2E 6T3 Attention: Momentum Player's Club. Members who no longer wish to receive e-mail communications, can use the unsubscribe mechanism that is included in each electronic message.
  7. MGE is not responsible for any delays or failure in processing Momentum membership applications.

    8. Status Points, Momentum Dollars, and Card Use

  8. Both points (“Status Points”) and Program dollars (“Momentum Dollars”) are earned based on rated play when using your Momentum card at slot machines or table games.
  9. It is the Member’s responsibility to ensure Momentum cards are properly inserted in slot and video poker machines and “accepted” for play, and that a Supervisor is presented with your Momentum card and aware of play when playing table games. MGE is not responsible for untracked play due to player neglect, improper insertion of card, or operational errors/malfunctions, including defective cards.
  10. MGE reserves the right to adjust point balances and/or account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Momentum card.
  11. Qualification for the Ignite, Leap, Ascend and Soar programs is based on Status Point accumulation. Status Points are based on points earned while playing slots and video poker and length of play, average wager and the type of game played for table play. MGE uses reasonable efforts to track length of play and average bets. However, as a condition of receiving Status Points for table games play, Members agree that such Status Points are granted based on the personal observations of MGE staff, which is subject to error. The determination of MGE shall be final with respect to any discrepancies.
  12. Status Points: Status Points will be earned based on rated play and are not eligible for redemption. Status Points have no cash value and are used to notate benchmarks within the Program and authorize a tier level. Members generating a rating on Slot or Table Games play, utilizing their Momentum account, will earn Status Points at a proprietary and confidential rate. Status Points will expire every six (6) months, and the value will reset to zero (0). The earning period for Status Points will be April 1st through September 30th and October 1st through March 31st (gaming date/time). Should a Member reach the below Status Point thresholds during the earning period, the Member will receive the associated tier level from the day earning through the end of the following period (i.e. If a Member earns Leap status on January 1st, they would be awarded the Leap card from that date, through September 30th, the end of the next qualifying period). Status Point earnings reset to zero (0) at the end of each qualification period. To remain at your membership status, you must maintain your level of play.
    13. Core Ignite Leap Ascend Soar
    0-399 Status Points 400-2,499 Status Points 2,500-4,999 Status Points 5,000-14,999 Status Points 15,000+ Status Points

     

  13. Momentum Dollars: One (1) Momentum Dollar is valued at $1CAD at all participating outlets outlined by MGE. This non-cashable currency may be utilized at all eligible and participating venues. Redemption of Momentum Dollars may be applied to food, non-alcoholic beverages, and/or goods. Momentum Dollars are also valued at $1CAD in Free Slot Play at a slot machine or Promotional Chips at a table game. The earning rate of the Momentum Dollar is proprietary and confidential and is based on rated play at Niagara Fallsview Casino Resort and Casino Niagara. Any slot play resulting from the redemption of Momentum Dollars that is recorded at MGE sites will not qualify to earn Momentum Dollars under the Program.
  14. Members must have active play (earning at least one (1) status point) at Niagara Fallsview Casino Resort and Casino Niagara for Momentum Dollars to remain active. Accounts without active coin-in/buy-in for 364 consecutive days or longer may result in the purging of all Momentum Dollars from the member’s account.
  15. If a Member has no recorded play activity for 364 consecutive days, the Member’s account in the Program will be deemed to be ‘inactive’ and any unredeemed points or bonuses may be forfeited at any time thereafter, at the sole discretion of MGE, on behalf of itself and its Representatives. A Member’s account will be returned to active status upon a Member using their rewards card at a qualified slot machine or table game. Once a Member’s account is inactive, MGE will continue to maintain personal information, on behalf of itself and its Representatives for the purposes of reactivation and in accordance with OLG’s directives. Inactive accounts may be sent marketing/promotional/research communication in accordance with the Member’s consent recorded in their account for receiving such materials.
  16. Status Points and Momentum Dollars will automatically be tracked and allocated to each Member’s account by MGE in accordance with its official records and have no value outside of this Program. Status Points and Momentum Dollars cannot be assigned, exchanged, traded, bartered, purchased, given by gift or otherwise sold. Any Status Points or Momentum Dollars acquired in this manner will be void. The accumulation of Status Points and Momentum Dollars does not entitle the Member to any vested rights, and MGE does not guarantee in any way the continued availability of, any reward or any other benefit. All Status Points and Momentum Dollars are subject to verification at any time and for any reason. Any Status Points or Momentum Dollars that cannot be verified to the complete satisfaction of MGE are subject to disqualification.
  17. MGE reserves the right, in its sole discretion, to cancel, invalidate, modify, and/or adjust the Program, any Status Points, any Momentum Dollars, Member account status, coupons, discounts, points, invitations any complimentaries that MGE deems to have been awarded in error, or as the result of any fraudulent activity, or any activity not in keeping with the letter and/or spirit of these Terms, or for any reason at any time as interpreted by MGE in its sole discretion. Any Status Points or Momentum Dollars accumulated through misuse of the card, abuse or fraud (all as determined by MGE in its sole discretion) will be forfeited. All determinations regarding whether or not a member is eligible to earn Status Points or Momentum Dollars in accordance with these Terms will be made by MGE in its sole discretion. All decisions regarding interpretation of the Terms and administration of the Program lie with MGE, whose decisions are final and binding.
  18. MGE may limit the number of Momentum cards issued to any member and is not responsible for lost or stolen cards, including any resulting misuse. Lost or stolen cards must be reported to the Momentum Desk immediately.
  19. Momentum cards are for the personal use of the individual who was issued the card. Momentum accounts, cards and points are non-transferable and may not be used by any other party. Any misuse or fraud may result in immediate revocation and loss of any outstanding Momentum privileges, points and benefits.
  20. Each Momentum member must select a Personal Identification Number (“PIN”) that will be used for the Member’s account and My Momentum account. Members are responsible for keeping their account information, card, and PIN secure and confidential. A PIN can be changed at the Momentum Desk and VIP Services Desk at Niagara Fallsview Casino Resort and at Casino Niagara.
  21. ALL MEMBERS ARE SOLELY RESPONSIBLE FOR ALL ACTIONS THAT TAKE PLACE UNDER THEIR CARD (WHETHER OR NOT SUCH ACTIONS TAKE PLACE WITH OR WITHOUT THE MEMBER’S KNOWLEDGE OR CONSENT).

    22. Linking the Momentum Account with PlayFallsview

  22. Momentum Members who engage in digital gaming on the Mohegan Digital iGaming platform, PlayFallsview, can link their Momentum account to their PlayFallsview account to earn Status Points and Momentum Dollars based on digital play. It is the Member’s responsibility to ensure their Momentum account is linked successfully to their PlayFallsview account.
  23. Momentum Dollars earned through digital gaming on PlayFallsview are only redeemable at the land-based properties, Niagara Fallsview Casino Resort and Casino Niagara.
  24. If a Member self-excludes from a land-based gaming property in the Province of Ontario or any digital gaming or the Member or becomes trespassed from Niagara Fallsview Casino Resort and/or Casino Niagara, the Member’s Momentum account becomes ‘inactive’ and any Momentum Dollars or Status Points earned within the PlayFallsview digital platform will not be loaded on to the Momentum account and will not be credited upon the Member reinstating their land-based Momentum account.

    25. General

  25. MGE, the AGCO, MGE’s advertising, promotion and management agencies, OLG, and each of their respective parent companies, subsidiaries, affiliates, prize suppliers, advertising/promotion agencies (collectively, its “Representatives”) and any entity involved in the development, production, administration, or fulfillment of the Program, and each of their respective officers, directors, agents, representatives, successors and assigns (collectively, the “Released Parties”) will not be liable for, and accept no liability whatsoever in relation to, the failure of any Status Points or Momentum Dollars to be captured or recorded for any reason.
  26. MGE retains the right, at their discretion, to refuse services to anyone for any reason.
  27. Individuals who are excluded from casino facilities, including through a government program, by their own request, or those excluded at the discretion of MGE are not eligible.
  28. MGE reserves the right to modify or cancel the program in whole or in part, at any time, without prior notice.
  29. All decisions regarding interpretation of the Terms and administration of the Program lie with MGE, whose decisions are final and binding. In the event of any inconsistency between the English version and versions of any other languages these terms and conditions are produced in, the English version thereof shall govern.
  30. Neither the Program nor any benefit offered by the Program creates, constitutes or gives rise to any legal or contractual rights by members against MGE, its parent companies, subsidiaries, affiliates, directors, officers, employees or agents.
  31. Unless stated otherwise, the rights and remedies provided in these Terms are cumulative and the use of any one right or remedy by MGE will not preclude or waive its right to use any or all other remedies. Said rights and remedies are given in addition to any other rights MGE may have by law or otherwise.
  32. It is intended that all provisions of these Terms will be fully binding and effective between the Parties, but in the event that any particular provision or provisions, or part of one, is found to be void, voidable or unenforceable for any reason whatever, then the particular provision or provisions, or part of the provision, will be deemed severed from the remainder of these Terms and all other provisions will remain in full force and effect.
    MGE encourages responsible gaming. For help or information contact ConnexOntario 1-866-531-2600.
  33. By participating in the Program, individuals acknowledge they understand the collection and use of personal information in accordance with these Terms, MGE Notice of Collection of Information and Privacy Statement, as may be updated from time to time, available on the website here: Notice of Collection and Privacy Statement.
  34. If you have questions or concerns related to our collection of your personal information by MGE, compliance with our Notice of Collection or Privacy Statement or the handling of your personal information you may write to Niagara Casinos, Attention: Chief Privacy Office, P.O. Box 300 Niagara Falls, Ontario L2E 6T3. For overall questions relating to the OLG’s use of your personal information collected hereunder, please call Privacy at Ontario Lottery and Gaming TOLL FREE at 1-800-387-0098.

    35. Updated: July 15, 2024