Refund policy

Our focus is on resolving any issues related to product quality to ensure customer satisfaction. To request a refund, please send an email to contact@facequad.com within 7 days of purchase and provide a valid reason from the list of eligible reasons listed below:

• There appears to be a not match between the product's description and preview images significant manner, with the actual product received.
• Some crucial such as details, model parts, textures, or files may be missing in the model (this does not apply if the problems arise due to caused in the exchange format).
• The 3d model be mistaken for a physical/tangible object and the digital download file has not yet been downloaded.

When requesting a refund, please provide the purchase order number, details of the issue experienced, and information on the software and file formats used. Upon receipt of a refund request, FaceQuad guarantees to process the request within 3 business days. In the event of a refund, you are is necessary to comply with the legally bound of destroying all purchased product files, without retaining or utilizing them in the future.