Frequently Asked Questions
Know the detailed answers about product use, account setup, app install, payment and refund, etc. You can find some other frequently asked questions about parental control app.
1. What is FamiSafe?
FamiSafe is the most reliable parental control app. It is a flexible and smart solution for parents to manage their kid's Android, iOS, Fire OS, Windows, Mac, or Chromebook devices.
2. What devices does FamiSafe support?
For mobile devices: FamiSafe is compatible with most mobile devices running on Android (Android 4.4 or later), iOS (iOS 11 or later), or Kindle Fire OS, including both phones and tablets. It does not require rooting or jailbreaking.
For desktop devices: FamiSafe supports monitoring desktop devices running on Windows, Mac, and Chromebook.
3. Can I use FamiSafe to control my kid's XBOX, Play Station, Nintendo Switch or any other video game console?
Currently, FamiSafe is only compatible with mobile devices running on iOS, Android, Kindle Fire, and desktop devices running on Windows, Mac, and Chromebook. It does not support parental controls on any video game console.
4. Can I use FamiSafe to control my kid's PC, Laptop, or Mac computer?
Yes! FamiSafe now supports monitoring Windows, Mac, and Chromebook devices.
5. How many devices can parents monitor with one FamiSafe account?
Depending on the kind of FamiSafe subscription plan you have, you can connect up to 5 devices for the monthly plan, and 10 devices for the quarterly and the annual plan.
6. Do I need physical access to my kid's device to use FamiSafe?
Yes, you need physical access to your kid's Android, iOS, Kindle Fire, Mac, Windows, or Chromebook device to install FamiSafe and complete certain setups. After that, you can start tracking and managing your kid's device remotely.
1. Do I need to create an account before using your product?
Yes, FamiSafe is account-based. You need to get a membership first. You can create an account within the app after installation.
2. How to install FamiSafe app?
You can easily install the app on both your phone and your kid's device from App Store, Google Play, or Amazon App Store. Desktop versions can be downloaded by visiting famisafe.com.
3. How should I set up everything on my kid's device?
Once FamiSafe is installed on your kid's device, you can log into the FamiSafe account and select the identity as Kid. Then you may follow the in-app guide step by step to complete the necessary settings.
4. What should I do when I need tech support?
You may submit feedback in the app or send an email to customer_service@wondershare.com. Usually, you will get a reply within 24 business hours.
5. How to uninstall FamiSafe from the parent's device?
For Android Device:
The procedure for uninstalling the app is slightly different on different brands of Android devices. To avoid confusion, we recommend the following method that works on most Android devices:
- Open Settings.
- Tap on Apps or Application manager.
- Tap on FamiSafe. You may need to scroll to find it.
- Tap Uninstall.
For iOS Device:
- Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
- Click on the “x” icon in the upper left of FamiSafe.
- Delete FamiSafe from your iOS device.
6. How to uninstall FamiSafe from a kid's device?
For Android Device:
To prevent kids from uninstalling FamiSafe from their Android devices without their parents' consent, we have added uninstall protection for FamiSafe. Here is a detailed guide to uninstall FamiSafe from a kid's Android device.
- Open FamiSafe.
- Tap on Uninstall.
- Enter your FamiSafe account password.
- Tap on OK on the pop-up window, and FamiSafe app will be uninstalled on your child's device.
For iOS Device:
- Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
- Click on the “x” icon in the upper left of FamiSafe.
- Delete FamiSafe from your iOS device.
- Remove MDM (Mobile Device Management) from the kid's iOS device. Go to Setting > General > Device Management > FamiSafe > Remove Management
Note: If you need to reinstall FamiSafe on your kid's iOS device, please make sure you have deleted both the app and the MDM file from the device first. After that, you can reinstall FamiSafe from App Store and follow the on-screen instruction to reinstall the MDM file.
For Windows Device:
- Click the FamiSafe icon in the lower right corner of the taskbar.
- Click Quit FamiSafe. Enter the password of your FamiSafe user account to continue, and close the FamiSafe program.
- Go to Control Panel and select Uninstall or Change Programs.
- Choose Wondershare FamiSafe and click Uninstall. Follow the prompts and click Next to finish the uninstallation.
For Mac Device:
- On your kid's Mac, go to Library > Application Support > FamiSafe > bin and find FamisafeUninstall.app
- Launch the FamisafeUninstall application.
- You will need to enter the Mac password on the popup window to continue.
- You will find a program named FamiSafe Uninstall on the Dock. Click it.
- Enter your FamiSafe account's password on the pop-up window for verification.
- Click Continue.
- FamiSafe is uninstalled from your kid's Mac.
For Chromebook Device:
- Open FamiSafe.
- Tap on Uninstall.
- Enter your FamiSafe account password.
- Tap on OK on the pop-up window, and FamiSafe app will be uninstalled on your child's device.
1. What is the difference between managing and controlling an iOS device and an Android device with FamiSafe?
In most cases, FamiSafe works the same on both devices, though there are still several differences:
- FamiSafe provides device activity reports, browser history reports, and app usage reports when the kid's device is an Android phone or tablet pc. These reports are currently not available on iOS devices due to strict restrictions. We may add the feature to the iOS version in the future.
- When using the app blocking feature on an Android device, the icon of the blocked app is still displayed but when your kid tries to open the app, a FamiSafe cover will show up and block the app. On the contrary, when FamiSafe blocks an iOS app, the app icon will be hidden on the device.
2. Can I check the current location of my kid's device and the places the device has been taken to?
Of course, you can use FamiSafe to track the real-time location as well as the location history of your kid's device.
3. Will I be notified when my kid goes to school?
You can set the school area as a geo-fence using FamiSafe's geo-fencing feature. When your kid arrives at school or leaves school, you will receive notifications.
4. Can I block my kid's phone at bedtime?
You may use the Smart Schedule feature to pre-set a device blocking schedule in certain areas (such as school) or at a certain time (at dinnertime or bedtime).
5. When my kid's device is blocked, how can I contact him/her?
FamiSafe does not block everything, of course. Your kid can still make phone calls or send text messages after the blocking function is enabled.
6. Can I block porn on my kid's device?
You can use the Web Filter and App Block feature to block porn websites and restrict the use of porn apps.
7. In order for FamiSafe to work in full capacity:
- When installing FamiSafe on your kid's device, please always allow the Location access so that the app can always track your kid's real-time location and record the location history.
- When installing FamiSafe on an Android device, please allow every permission the app requires. FamiSafe will not work properly if your kid's device is powered off or shut down. In this case you cannot track the device location.
- Usually, FamiSafe app works in the background on the kid's device. In some rare circumstances, it may stop running or get crashed. So it is recommended to activate the app on the kid's device occasionally.
1. How much does FamiSafe cost?
Our pricing is subscription-based. We provide three-level subscriptions:
- Monthly subscription: US $9.99
- Quarterly subscription: US $19.99
- Yearly subscription: US $59.99
2. How to claim a refund for my order?
Please note that FamiSafe will return your order if it meets our refund requirements. Here is our refund policy for your reference: https://famisafe.wondershare.com/refund-policy.html
For Order Purchased via Website:
Please submit a refund request to our support team via the below link. Our support will help process the refund for you: https://support.wondershare.com/en/contact.
You can also contact us via the Feedback section in your app.
For Order Purchased via Google Play:
1. Refund within 48 hours of purchase
- a. On your computer, go to https://play.google.com/store/account/.
- b. Click Order History.
- c. Find the order that you want to return.
- d. On the order, click More.
- e. Select Request a refund or Report a problem and choose the option that describes your situation.
- f. Complete the form and note that you would like a refund.
- g. You will see a message saying 'Thank you for sharing your concerns. You'll then get an email with your refund decision. You'll usually get this within 15 minutes, but it can take up to four working days.
2. Refund after 48 hours of purchase
For a Google Play order, you will also need to contact our support team. Please submit a request via the below link and our team will help with the case: https://support.wondershare.com/en/contact.
For Order Purchased via App Store:
- Go to http://reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
3. How to cancel my renewal subscription?
For Order Purchased via Website:
Please follow the below steps:
- Log into your account on the dashboard page or your app.
- Go to Setting.
- My Subscription.
- Disable Auto Renew
If the renewal cannot be canceled, please contact our support for further assistance: https://support.wondershare.com/en/contact.
For Order Purchased via Google Play:
- On your Android phone or tablet, open the Google Play Store.
- Log into the Google Account you used to make the purchase.
- Tap Menu and then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
For Order Purchased via App Store:
We have provided the steps to cancel the subscription on your iOS devices here. If you would like to learn about other methods, please refer to the below link: https://support.apple.com/en-us/HT202039.
- Open the Settings app on your iPhone/iPad.
- Tap your name, then tap Subscriptions.
- Tap the subscription that you want to manage.
- Choose a different subscription option or tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't renew.