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Lane Crawford

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Lane Crawford
Lane Crawford (HK) Limited
Native name
連卡佛
IndustryFashion retailing, department stores
Founded1850, Hong Kong
Headquarters
Hong Kong
Area served
Hong Kong & Mainland China
Key people
Angelika Goldberg (CEO)
ParentLane Crawford Joyce Group
WebsiteLaneCrawford.com
Lane Crawford
Traditional Chinese連卡佛
Simplified Chinese连卡佛
Transcriptions
Standard Mandarin
Hanyu PinyinLián Kǎ Fó
Yue: Cantonese
Jyutpinglin4 kaa1 fat6

Lane Crawford (HK) Limited (Chinese: 連卡佛) is a retail company founded in 1850 operating specialist department stores selling luxury goods in Hong Kong and Mainland China.[1] It is headquartered in One Island South [zh], Wong Chuk Hang.[2]

Lane Crawford is a part of the Lane Crawford Joyce Group, which also owns the fashion retailer, Joyce Boutique.[3]

History

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Early history

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In August 1850, two Scots, Thomas Ash Lane and Ninian Crawford opened a shop in a makeshift bamboo structure on the waterfront at the present location of Des Voeux Road.[4] Taking each of their individual surnames, Lane Crawford later occupied a number of retail sites along Des Voeux Road and Queen's Road Central. In the early 1900s, it expanded with stores in Guangzhou and Shanghai in China, and Kobe and Tokyo in Japan.[5] It offered services including a tailor and outfitter, a draper, a provisions dealer, a wine and spirits merchant, an auctioneer of antiques, a baker, a restaurant, as well as a bar.[6]

During the Japanese Occupation of Hong Kong between 1941 and 1945, all Lane Crawford properties and assets were taken over by the Japanese Authorities, who transferred the store's operations to the Japanese chain, Matsuzakaya.[5][7]

Following damages resulting from the Second Sino-Japanese War, Lane Crawford had to rebuild from scratch, so it began expanding its import-export division from foodstuffs to luxury items such as cosmetics and pearls. By 1975, jewellers accounted for 42 percent of sales.[5]

Present

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In 2004, Lane Crawford opened a revamped retail store at IFC Mall. In 2007, the company opened a store at Pacific Place Mall, Hong Kong, focusing on furniture and other lifestyle items. In July 2007, the company returned its presence in Beijing, with the opening of its store in Seasons Place Mall following a HK$300 million investment.[8] The opening of the Beijing store follows the closing of other stores in Hangzhou, Shanghai, and Harbin following a strategy change.[9][10] During this time, Lane Crawford's focus shifted into becoming specialty department store selling speciality products like haute couture.[1][11]

In 2012, its second Beijing store was opened at the Yintai Centre. In October 2013, Lane Crawford opened its Shanghai flagship store at Shanghai Times Square.[12] In March 2014, the Chengdu store was opened at Chengdu IFS.[13] In 2014, after 21 years of service, the fashion director of Lane Crawford, Sarah Rutson, left the company.[14]

In June 2017, Lane Crawford was subject to a significant number of complaints by Chinese consumers following mass cancellations of orders that have already been paid for. Following a meeting with the Consumer Protection Agency of China, the company issued a statement justifying the cancellations of 213 orders, citing erroneous pricing due to a systematic error on their website.[15]

In 2020, the president of Lane Crawford, Andrew Keith, left the company after 9 years[16] and was replaced by Blondie Tsang.[17] Angelika Goldberg is the current CEO of the company.[18]

Awards

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  • 2008: National Retail Federation's International Award[19]
  • 2009: Association for Retail Environment's award for Store of the Year for the Lane Crawford Seasons Place, Beijing[20]
  • 2010: WGSN Global Fashion Awards for Outstanding Visual Merchandising[21]
  • 2011: Racie's Gold Award for International Campaign awarded by the NRF's Retail Advertising Marketing Association[22]
  • 2015: Super Retailer of the Year in the Hong Kong Retail Industry Trade Awards.[23]
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  • Lane Crawford ifc Mall – Art installation by Hirotoshi Sawada
    Lane Crawford ifc Mall – Art installation by Hirotoshi Sawada
  • Lane Crawford Pacific Place – Men's Contemporary Department
    Lane Crawford Pacific Place – Men's Contemporary Department
  • Lane Crawford Pacific Place Home – Home Office Department
    Lane Crawford Pacific Place Home – Home Office Department
  • Lane Crawford Canton Road – Men's Shoes and Accessories Department
    Lane Crawford Canton Road – Men's Shoes and Accessories Department
  • Lane Crawford Times Square – Cosmetic Area
    Lane Crawford Times Square – Cosmetic Area
  • Lane Crawford Seasons Place Beijing – Ladies Shoes and Accessories Department
    Lane Crawford Seasons Place Beijing – Ladies Shoes and Accessories Department

Store locations

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References

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  1. ^ a b Fenton, Susan (29 May 2008). "China's rich have insatiable appetite for haute couture". Reuters. Archived from the original on 5 March 2016. Retrieved 7 August 2011.
  2. ^ "Data Analytics Policy". Lane Crawford. Retrieved 23 April 2021. Lane Crawford, 30F, One Island South, 2 Heung Yip Road Wong Chuk Hang, Hong Kong SAR.
  3. ^ "The Lane Crawford Joyce Group". lcjgroup.com. Retrieved 12 February 2023.
  4. ^ "Lane Crawford". Discover Hong Kong. Retrieved 12 February 2023.
  5. ^ a b c "About Us | Lane Crawford - Shop Designer Brands Online". Lane Crawford. Retrieved 12 February 2023.
  6. ^ "The Lane Crawford Bakery, Stubbs Road, 1938-1948 – The Industrial History of Hong Kong Group". industrialhistoryhk.org. Retrieved 12 February 2023.
  7. ^ "Little Ginza in Hong Kong: A Brief History of Causeway Bay's Japanese Department Stores". iDiscover. 15 May 2020. Retrieved 12 February 2023.
  8. ^ "Lane Crawford to open wholly owned store in Beijing". www.chinadaily.com.cn. Retrieved 12 February 2023.
  9. ^ "Lane Crawford breaks out". www.ft.com. Retrieved 12 February 2023.
  10. ^ "Lane Crawford to revisit China with Beijing mall". www.ft.com. Retrieved 12 February 2023.
  11. ^ Rothrock, Vicki (22 December 2005). "Lane Crawford Focuses on 'Change' With Hong Kong Unit". WWD. Retrieved 12 February 2023.
  12. ^ Waldmeir, Patti. "Lane Crawford: betting luxury is still in fashion in China". Financial Times. Retrieved 12 February 2023.
  13. ^ "Lane Crawford Reveals Details Of Shanghai Flagship Opening". Jing Daily. 12 July 2013. Retrieved 7 August 2022.
  14. ^ McCall, Tyler (29 August 2014). "Goop Gets Sued, Sarah Rutson Leaves Lane Crawford". Fashionista. Retrieved 7 August 2022.
  15. ^ "Lane Crawford Hit With Complaints by Chinese Consumers". Jing Daily. 13 June 2017. Retrieved 12 February 2023.
  16. ^ "Andrew Keith departs Lane Crawford to head up Selfridges". Inside Retail. 12 November 2020. Retrieved 7 August 2022.
  17. ^ Ap, Miles Socha,Tiffany; Socha, Miles; Ap, Tiffany (16 October 2020). "Blondie Tsang Named President of Lane Crawford, Joyce". WWD. Retrieved 7 August 2022.{{cite web}}: CS1 maint: multiple names: authors list (link)
  18. ^ Asia, Tatler. "Jennifer Woo". Tatler Asia. Retrieved 12 February 2023.
  19. ^ National Retail Federation "Retail's Most Innovative Leaders To Be Honored At NRF Annual Convention" National Retail Federation. 4 January 2008. Retrieved 3 March 2013
  20. ^ Association for Retail Environment's award "3 Big Winners for 2009: Lane Crawford, Zu+Elements, VANOC Olympic Store" Association for Retail Environment. Retrieved 3 March 2013
  21. ^ WGSN Global Fashion Awards 2010 " WGSN Global Fashion Awards 2010" Archived 6 December 2013 at the Wayback Machine WGSN.
  22. ^ NRF's Retail Advertising Marketing Association " Racie’s Gold Award for International Campaign" Archived 6 November 2013 at the Wayback Machine NRF's Retail Advertising Marketing Association.
  23. ^ "Lane Crawford named Super Retailer of the Year – Inside Retail". Inside Retail. 11 June 2015. Retrieved 22 March 2018.
  24. ^ Li, Zoe "Asia's largest shoe department opens in Hong Kong" CNN. 14 October 2011. Retrieved 3 March 2012
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