Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 82, issue C, 2025

Using necessary condition analysis to complement multigroup analysis in partial least squares structural equation modeling: Julien Troiville, Ovidiu I. Moisescu and LÄƒcrÄƒmioara Radomir
Why do customers choose online or offline channels? A framework of motives and its application in an international context: Stephan Zielke and Marcin Komor
Give me a second life! Extending the life-span of luxury products through repair: Mona Mrad, Rania W. Semaan, George Christodoulides and Emanuela Prandelli
Quality-differentiated distribution strategies between live streaming and online channels: Jiqiong Liu, Rui Yuan, Shuai Feng and Guanxiong Wang
Avoid following individual shopping time habit to promote new products: Evidence from a randomized field experiment: Yongjun Li, Xi Jin and Hanbing Xue
From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework: Rajeev Kumar Ray and Amit Singh
Consumer preferences for unmanned stores: A choice experiment study: Youngwon Nam, Sihyun Lee and Hoyoung Lee
Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies: Yasser Moustafa Shehawy, Syed Md Faisal Ali Khan, Nasser Ali M Khalufi and Riyaz Sheikh Abdullah
The inverted U-shape of consumer reviews and conversion rates: The moderating role of store longevity and transaction volume on service-selling platforms: Qiming Zhong, Li Zhou, Jie Zhang and Ting Ji
Are food retailers resilient amid crisis? A cultural resource-based exploration of Lebanese consumersâ€™ engagement with the food retail landscape: Rachel A. Bahn, Fatiha Fort, SaucÃ¨ de, Florent and Gumataw Kifle Abebe
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery: Yuanyuan Guo, Linlin Xu and Chaoyou Wang
Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI: Jisu Yi, Yun Kyung Oh and Jung-Min Kim
The role of behavioral decision-making in panic buying events during COVID-19: From the perspective of an evolutionary game based on prospect theory: Tinggui Chen, Xiaofen Wu, Bing Wang and Jianjun Yang
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective: Yajie Gao, Yaping Chang, Tangwutu Yang and Zhihao Yu
The key opinion leader introduction and pricing strategy for live streaming e-commerce platforms considering the impact of network effects: Haiyue Zhang, Ronghua Sui and Xiaoyu Zha
Consumer segmentation with large language models: Yinan Li, Ying Liu and Muran Yu
Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model: Kyowon Seo and Taewoo Roh
Food provenance assurance and willingness to pay for blockchain data security: A case of Australian consumers: VÃ¡zquez MelÃ©ndez, Elena I., Brett Smith and Paul Bergey
When should the fresh-food retailer embrace near-expired food commercialization?: Zhengwei Lyu, Hongjie Lan, Samuel Shuai Liu, Guowei Hua and T.C.E. Cheng
Ecological consciousness, moral self-identity and green conspicuous behavior: Moderating role of religiosity: Muhammad Ishtiaq Ishaq, Rukhsar Baloch, Ali Raza, Qurat-ul-ain Talpur and Rehan Ahmad
To offer or not to offer? Bullet screen strategies for competing video platforms with vertical differentiation: Xingzhen Zhu, Li Li and Jing Li
Relationships among consumer innovativeness, learning, and global product purchases: Store manager perspectives in retailing: Woo Bin Kim, Changju Kim and Karin Kurata
Revolutionizing retail: The transformative power of service robots on shopping dynamics: Nivin Vinoi, Amit Shankar, Reeti Agarwal and Rsha Alghafes
The effects of footstep sounds on impression formation and persuasion: Zhihao Yu, Lam An and Timothy B. Heath
AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse: Sana Affandi, Muhammad Ishtiaq Ishaq, Ali Raza, Qurat-ul-ain Talpur and Rehan Ahmad
Redefining retail catchment with mobile geolocation data: Insights from New Zealand: Yihan Guan, Ka Shing Cheung and Chung Yim Yiu
Linking short- and long-term impacts of the government, consumers, and manufacturers on NEV sales and market share in China: Peng Jing, Danning Shao, Yaqi Liu, Yuexia Chen and Shuang Zhang
The role of micro-franchising in supporting women retailers in the energy sector in sub-Saharan Africa: The case of the Mivo Energie network in Togo: Komlanvi Elom Gbetchi and Rozenn Perrigot
Research on the driving factors and impact mechanisms of green new quality productive forces in high-tech retail enterprises under China's Dual Carbon Goals: Jiabin Wang, Li Qiao, Guofen Zhu, Kaisheng Di and Xihui Zhang
What is the impact of demand patterns on integrated online-offline and buy-online-pickup in-store (BOPS) retail in a smart supply chain management?: Amalendu Singha Mahapatra, Shahana Sengupta, Arup Dasgupta, Biswajit Sarkar and Radha Tamal Goswami
Metaverse consumer behavior: Investigating factors driving consumer participation in the transitory metaverse, avatar personalization, and digital fashion adoption: Ki, Chung-Wha (Chloe), Sze Man Chong, Eugene Cheng-Xi Aw, Magnum Man-Lok Lam and Christina W.Y. Wong
Optimizing consumer engagement and repurchase intentions: The role of strategic post-purchase communication: Prince Owusu, Zhiwen Li and Akoto Yaw Omari-Sasu
Retail franchise ecosystem dynamics: Insights from countries of varied development levels: Dianne H.B. Welsh, Cintya Lanchimba and Madeleine Bausch
Exploring consumer sentiments and opinions in wine E-commerce: A cross-country comparative study: Mingze Rui, Antonina Sparacino, Valentina Maria Merlino, Filippo Brun, Stefano Massaglia and Simone Blanc
Impact of death-related media information on the effectiveness of in-feed advertising: A compensatory consumption perspective: Rong Cao, Mingyue Yue, Jianuo Yu, Feng Wang and Ping Li
Sustainable digital fashion in a metaverse ecosystem: Baogui Xin, Yaping Song, Hui Tan and Wei Peng
Promised hassle time management in online retailing with fraudulent and regretful customers: Rahul Kanyal and Sabyasachi Patra
Predicting retail customers' distress in the finance industry: An early warning system approach: Jaap Beltman, Marcos R. Machado and Joerg R. Osterrieder
The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures: Barbara Francioni, Roberta De Cicco, Ilaria Curina and Marco Cioppi
Musical attributes, cultural dimensions, social media: Insights for marketing music to consumers: Tridib Bandyopadhyay, Amy B. Woszczynski and Dale Crowell
Effects of color-typeface congruence on product evaluation: Zhouyuan Tian and Chia-Hsing Huang
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors: Taeshik Gong
How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust: Bin Wang, Yao Han, Jay Kandampully and Xiaoli Lu
Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective: Qixuan Liu, Ning Ma and Xiaoyi Zhang
Retail futures: Customer experience, phygital retailing, and the Experiential Retail Territories perspective: Bethan Alexander and Rosemary Varley
Explanation of time perspectives in adopting AI service robots under different service settings: Simon Dang, Sara Quach and Robin E. Roberts
How loud is consumer voice in product deletion decisions? Retail analytic insights: Qingyun Zhu, Yiru Wang, Xun Xu and Joseph Sarkis
The effect of disruptive change on the spatial variation of commercial rental prices: The case of the COVID-19 pandemic: Rafael Cano-Guervos, Jorge Chica-Olmo and Jorge Chica-Garcia
Adaptation and resilience in retail: Exploring consumer clusters in the new normal: Liana Stanca, Dan-Cristian Dabija and CÃ¢mpian, Veronica
Effect of location-based advertising filtering mechanism in smart service: Chih-Hui Shieh, I-Ling Ling, Yenming J. Chen and Yi-Fen Liu
Counterfeit conundrum: Insights into bottom of the pyramid consumer behavior in India: Srabanti Mukherjee and Biplab Datta
A sustainable step forward: Exploring factors influencing the purchase intentions towards remanufactured products using fsQCA: Nora Sharkasi, Peter De Maeyer, Houyem chaib Lababdi, Salma AlMansoori and Gomaa Agag
When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA: Abdullah Alshehri
Appraisal factors of sustainable purchase intentions in online shopping platform context: PLS-SEM with theory extensions: Ziliang Zhao, Nor Asiah Omar and Hafizah Omar Zaki
Predicting household food waste behavior: Bringing food literacy and purchasing power into the theory of planned behavior: Rasool Lavaei Adaryani, Mojtaba Palouj, Hesamedin Gholami, Ali Akbar Baghestany, Milad Joodi Damirchi, Mohsen Dadar and Naser Seifollahi
Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens: Kanishka Pathak, Gyan Prakash, Ashutosh Samadhiya, Anil Kumar and Sunil Luthra
Tailoring customer segmentation strategies for luxury brands in the NFT market â€“ The case of SUPERGUCCI: Qiuying Chen, Beom-Jin Choi and Sang-Joon Lee
Which direction will electronic word-of-mouth (eWOM) choose? Dance drama eWOM's spatiotemporal characteristics and influencing factors: Junfeng Liao, Lin Yang and Na Wang
Shaping pro-environmental behavior through CSR messaging: Insights from the norm activation model: Mukul Dev Surira, K.A. Zakkariya and Muhammed Sajid
The role of price in display complexity's impact on horticultural plant purchase intention: An eye-tracking study: Jie Li, Bridget Behe, Patricia Huddleston and Scott Thatcher
Miracle in the evening: Explaining the boundary condition of consumer's self-control on purchase intention of near-expired products: June-ho Chung, Dongkyun Ahn and Yun Seob Choi
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles: Cary Lee, Jessica Wyllie and Stacey Brennan
Social order or social justice? The relationship of political ideology with consumer preferences for Corporate Social Responsibility: Antonios Tiganis, Polymeros Chrysochou, Panagiotis Mitkidis and Athanasios Krystallis
Drivers of strategic green marketing orientation: An SME owner-manager perspective: Lay Peng Tan, Riza Casidy and Denni Arli
Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity: Jungkeun Kim, Areum Cho, Daniel Chaein Lee, Jooyoung Park, Aekyoung Kim, Jihoon Jhang and Changju Kim
The influence of consumer ethnocentrism and cosmopolitanism on purchase intentions of Chinese pre-made dishes: Xiaoxi Lin, Yanling Xiong, Yiqin Wang, Huajun Tang and Xiaowei Wen
Brand extension or co-branding: The consumer's attribution of responsibility to the crossover strategies of heritage brands: Yicong Zhang, Xiaoling Guo and Yifan Qu
â€œTake no risk!â€: Immediate and delayed backfire-effect of risk-reducing messages in retailers' return and exchange policies: Antonin Woimant and Nadia Steils
Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model: Su-Ah Kim, Sohyun Park, Minjung Kwak and Changmuk Kang
The impact of multimodal information features of short sales videos on consumer engagement behavior: A multi-method approach: Quan Xiao, Weiling Huang, Lu Qu and Xia Li
Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies: Prince Owusu, Zhiwen Li, Isaac Adjei Mensah and Akoto Yaw Omari-Sasu
Can mobile promotion automation decrease overall purchases? The role of promotion pattern predictability in customer habit formation: Pezhman Lamei, Milad Mohammadi Darani, Jennifer Wiggins and Christopher Mahar
How cool virtual streamer influences customer in live-streaming commerce? An explanation of stereotype content model: Wei Gao, Ning Jiang and Qingqing Guo
Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model: Xingli Wu and Huchang Liao
From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system: Zhenfei Wang and Younghwan Pan
â€œI'll do it for myselfâ€: Enhancing customer value through online product customization experience: Ettis, SaÃ¯d Aboubaker and Achraf Sellami
Exploring purchase intention in metaverse retailing: Insights from an automotive platform: Haowei Zhang, Yang Lv, Justin Zuopeng Zhang, Linda D. Hollebeek, Abhishek Behl and Sigitas Urbonavicius
Bright and dark sides of green consumerism: An in-depth qualitative investigation in retailing context: Muhammad Danish Habib, Rekha Attri, Mohammad Asif Salam and Muhammad Zafar Yaqub
We match! Building online brand engagement behaviours through emotional and rational processes: Estefania Ballester, Carla Ruiz, Natalia Rubio and Cleopatra Veloutsou
Retail consumers' conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots: Muhammad Danish Habib, Rekha Attri, Mohammad Asif Salam and Muhammad Zafar Yaqub
Can virtual streamers express emotions? Understanding the language style of virtual streamers in livestreaming e-commerce: Xiuyuan Gong and Pengkai Sun
Customersâ€™ reuse intention to autonomous delivery vehicles in terminal delivery service: A valence theory perspective: Li Jiang, Jingyi Yan, Yuguang Xie and Junfeng Dong
Consumers' attitudes and purchase intentions toward food ordering via online platforms: Nada Jabbour Al Maalouf, Elie Sayegh, Wissam Makhoul and Nada Sarkis
Beneath the colorness skies: Does weather influence consumer color preference?: Yongjie Chu, Hongguo Wang and Cengceng Liu

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