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Journal of Retailing and Consumer Services
2008 - 2025
Current editor(s): Harry Timmermans From Elsevier
Bibliographic data for series maintained by Catherine Liu (). Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.
Volume 78, issue C, 2024
- Dissecting the visiting willingness of driving visitors facing a retail market's dual-pricing policy for parking
- Zheng-Yun Zhuang and Cheng-Kung Chung
- Unveiling insights from online shopping carnivals: A pre-vs-post analysis
- Xin Tian, Jiayi Zhu, Xuan Zhao and Xiaoyang Zhou
- Is the advertisement policy for dual-channel profitable for retailing and consumer service of a retail management system under emissions-controlled flexible production system?
- Bablu Mridha, Biswajit Sarkar, Cárdenas-Barrón, Leopoldo Eduardo, G.V. Ramana and Liu Yang
- From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers
- Ting Li, Lanhui Cai, Yanfeng Liu, Kum Fai Yuen and Xueqin Wang
- ARvolution: Decoding consumer motivation and value dimensions in augmented reality
- Carsten D. Schultz and Harish Kumar
- Meme marketing effectiveness: A moderated-mediation model
- Ali Razzaq, Wei Shao and Sara Quach
- Consumer inoculation and gender in combating negative product reviews
- Yangchun Li, Qingzhou Sun and Fan Sheng
- How consumer preference determines site selection in a metropolitan setting: Analysis of retailer perspective to stay ahead of the competition in the aftermath of a large-scale crisis
- Sirikunya Tiyachareonsri, Thira Chavarnakul, Achara Chandrachai and Sipat Triukose
- GNN-IR: Examining graph neural networks for influencer recommendations in social media marketing
- Jinhee Park, Hyeongjin Ahn, Dongjae Kim and Eunil Park
- Analytical insights into coordination and competition in dual-channel supply chains: A multi-factor dependent demand perspective
- Mohammadreza Nematollahi, Seyyed-Mahdi Hosseini-Motlagh and Parvin Pazari
- Is ‘she’ more impulsive (to pleasure) than ‘him’ during livestream e-commerce shopping?
- Qianru Huang, Omkar Dastane, Tat-Huei Cham and Jun-Hwa Cheah
- Does the bullwhip effect really help a dual-channel retailing with a conditional home delivery policy?
- Biswajit Sarkar, Sumi Kar and Anita Pal
- From likes to loyalty: Exploring the impact of influencer credibility on purchase intentions in TikTok
- Alcántara-Pilar, Juan Miguel, Rodriguez-López, MarÃa Eugenia, Kalinić, Zoran and Liébana-Cabanillas, Francisco
- Segmentation of organic food consumers: A revelation of purchase factors in organic food markets
- Rohini Daraboina, Orrin Cooper and Mehdi Amini
- Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing
- Yuki Oyama, Daisuke Fukuda, Naoto Imura and Katsuhiro Nishinari
- Enhancing brand equity through multidimensional brand authenticity in the fashion retailing
- Hyowon Hyun, JungKun Park and Eunpyo Hong
- Examining the moderating effects of shopping orientation, product knowledge and involvement on the effectiveness of Virtual Reality (VR) retail environment
- Yunen Zhang, Wei Shao, Sara Quach, Park Thaichon and Qianmin Li
- How temporal perspective affects the effectiveness of upcycled vs. recycled product advertisements
- You Li, Shuilong Wu, Yongna Yuan and Zekun Hu
- From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method
- Zhucheng Shao
- Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)
- Sven Hauff, Nicole Franziska Richter, Marko Sarstedt and Christian M. Ringle
- The effects of residential mobility on consumers’ preference for paradox brands
- Xia Jiang, Fengyi Deng, Defeng Yang and Qing Yao
- Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
- Kumar Rohit, Amit Shankar, Gagan Katiyar, Ankit Mehrotra and Ebtesam Abdullah Alzeiby
- Digital photo hoarding in online retail context. An in-depth qualitative investigation of retail consumers
- Reeti Agarwal, Ankit Mehrotra, Manoj Kumar Pant, Ebtesam Abdullah Alzeiby and Sushant Kumar Vishnoi
- To hesitate or not to hesitate: Can popularity cues minimize the hesitation to checkout in e-commerce?
- Siqi Wang, Xin-Jean Lim, Xi Luo and Jun-Hwa Cheah
- Exploring the adoption patterns of matrimonial apps: An analysis of user gratifications
- Sowmya G, Debarun Chakraborty, Aruna Polisetty and Ravi Kumar Jain
- The effect of matching promotion type with purchase type on green consumption
- Dongxiao Guan, Yunfei Lei, Yu Liu and Qinhai Ma
- Disruption, panic buying, and pricing: A comprehensive game-theoretic exploration
- Shima Soltanzadeh, Majid Rafiee and Gerhard-Wilhelm Weber
- An interval-valued intuitionistic fuzzy analytic hierarchy process model for understanding consumer decision-making in non-wood forest product purchases
- Hilal Singer and Özşahin, Şükrü
- Traveler segmentation through Instagram Fashion Influencers. Mirror Tourist as a new segment consumer group
- Sánchez-Amboage, Eva, Castellanos-GarcÃa, Pablo and Crespo-Pereira, Verónica
- Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment
- Naeem Akhtar, Huma Ittefaq, Umar Iqbal Siddiqi, Tahir Islam, Zahid Hameed and Aleksandra Kuzior
- Examining the effects of weather on online shopping cart abandonment: Evidence from an online retailing platform
- Chenxi Li, Chen, Jing (Elaine), Siyu Peng, Jinsong Huang and Xiqing Sha
- Consumer readiness for green consumption: The role of green awareness as a moderator of the relationship between green attitudes and purchase intentions
- Yasser Moustafa Shehawy and Syed Md Faisal Ali Khan
- Shopping mall detachment: Why do some consumers avoid malls?
- Shaked Gilboa, Iris Vilnai-Yavetz and Vince Mitchell
- Study on the moderating effect of social distance on the bonus distribution scheme in online social referrals
- Yuhao Li, Nan Shi and Kanliang Wang
- Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms
- Naeem Akhtar, Zahid Hameed, Tahir Islam, Manoj Kumar Pant, Anshuman Sharma, Raouf Ahmad Rather and Aleksandra Kuzior
- A comparative study on the effect of ChatGPT recommendation and AI recommender systems on the formation of a consideration set
- Woondeog Chang and Jungkun Park
- Exploring the link between entrepreneurial passion and SMEs retailers’ performance: The role of exploration and exploitation under different cultural contexts
- Jian Zhang, Riyad Eid, Gomaa Agag, Chunxiao Chen and Ruibing Fu
- The Streamer's sales strategy choice considering sales effort
- Xueping Zhen, Ping Wang and Xinran Li
- Domino effect of parasocial interaction: Of vicarious expression, electronic word-of-mouth, and bandwagon effect in online shopping
- Zeeshan Majeed Nadroo, Weng Marc Lim and Mohd Asif Naqshbandi
- Untangling influence: The effect of follower-followee comparison on social media engagement
- Yi Peng and Liling Lu
- What are the significant determinants of helpfulness of online review? An exploration across product-types
- Boudhayan Ganguly, Pooja Sengupta and Baidyanath Biswas
- A regulatory focus theory approach to understanding cross-channel free-riding behaviour
- Sandrine Heitz-Spahn, Lydie Belaud and Jean-Marc Ferrandi
- Get inspired and pay for the goods: An investigation of customer inspiration and purchase intention in livestream shopping
- Shijie Song, Xinlin Yao, Yuxiang Chris Zhao and Zhichao Ba
- Understanding factors affecting social commerce purchase behavior: A longitudinal perspective
- Sofiane Laradi, Mahmaod Alrawad, Abdalwali Lutfi and Gomaa Agag
- Visual elements in advertising enhance odor perception and purchase intention: The role of mental imagery in multi-sensory marketing
- Minghui Lyu and Qi Huang
- Live streaming and livelihoods: Decoding the creator Economy's influence on consumer attitude and digital behavior
- Jianmin Sun, Muddassar Sarfraz, Larisa Ivascu, Heesup Han and Ilknur Ozturk
- The impact of offline store presence on digital sales: The moderating role of product functionality
- Jeeyeon Kim, Jeonghye Choi, Sue Ryung Chang and Minakshi Trivedi
- Short video channel strategy for restaurants in the platform service supply chain
- Peng He, Qi Shang, Zhen-Song Chen, Abbas Mardani and Miroslaw J. Skibniewski
- Enhancing supply chain coordination through transparency initiatives to mitigate product returns
- Lianxia Zhao, Wen Guo, Shu-Cherng Fang and Qi An
- Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach
- Nadjim Mkedder, Varsha Jain and Parth Salunke
- What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
- Hong Chuong Pham, Cong Doanh Duong and Giang Khanh Huyen Nguyen
- Power of agglomeration on electronic word–of–mouth in the restaurant industry: Exploring the moderation role of review quality difference
- Yanghee Kim, Minwoo Lee, Byung-Do Kim and Taewoo Roh
- Understanding how customer social capital accumulation in brand communities: A gamification affordance perspective
- Mingwei Li, Man Lu, Umair Akram and Shaoen Cheng
- The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy
- Flacandji, Michaël, Mariana Vlad and Renaud Lunardo
- I can find the right product with AR! The mediation effects of shopper engagement on intent to purchase beauty products
- Daniella Recalde, Tunmin Catherine Jai and Robert Paul Jones
- Assessing the intention to adopt computational intelligence in interactive marketing
- Rajat Kumar Behera, Pradip Kumar Bala and Nripendra P. Rana
- Rethinking preemptive consumption: Building mechanisms of reciprocity, contextuality, and risk hedging across scenarios
- Jie Meng and Kai Chen
- With enterprise metaverse comes great possibilities! Understanding metaverse usage intention from an employee perspective
- Aman Kumar, Amit Shankar, Reeti Agarwal, Vaishali Agarwal and Ebtesam Abdullah Alzeiby
- An investigation of consumer switching intention on the use of automated courier station from a signaling perspective
- Zhaotong Li, Min Wu, Chee-Chong Teo and Kum Fai Yuen
- Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic
- Herbert Kotzab, Yumurtacı Hüseyinoğlu, Işık Özge, Irmak Şen and Carlos Mena
- Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers
- Lipsa Das and Sambashiva Rao Kunja
- Leveraging celebrities with inconsistent attractiveness and credibility for charitable endorsement: A cue diagnosticity perspective
- Heming Gong, Xuemei Bian and Chundong Zheng
- How does information encountering enhance purchase behavior? The mediating role of customer inspiration
- Zhuo Chen, Yanping Gong, Rong Huang and Xi Lu
- When going green goes wrong: The effects of greenwashing on brand avoidance and negative word-of-mouth
- Muhammed Sajid, K.A. Zakkariya, Norazah Mohd Suki and Jamid Ul Islam
- Drivers of industrial sales performance in the agent-buyer chat channel: The role of social and functional content, message valence, and synchronicity
- Valter Afonso Vieira, Juliano Domingues da Silva, Valter da Silva Faia and Colin Gabler
- Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building
- Lu Zheng and Yongfa Li
- The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception
- Xiaoyi Wang and Xingyi Qiu
- AMPS: Predicting popularity of short-form videos using multi-modal attention mechanisms in social media marketing environments
- Minhwa Cho, Dahye Jeong and Eunil Park
- Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
- Cheng Zhou and Qian Chang
- Proposing a metaverse engagement model for brand development
- Anil Bilgihan, Aliana Man Wai Leong, Fevzi Okumus and Jingyi Bai
- Metaverse retail: Pioneering research avenues for tomorrow's marketplace
- Phil Klaus and Aikaterini Manthiou
- Navigating the metaverse: Marketing strategies and sensory integration
- Phil Klaus and Aikaterini Manthiou
- A system dynamics model for optimum time, profitability, and customer satisfaction in omni-channel retailing
- Seyed Ghiasuddin Taheri, Mehrzad Navabakhsh, Hamid Tohidi and Davood Mohammaditabar
- Phygital customer experience in the metaverse: A study of consumer sensory perception of sight, touch, sound, scent, and taste
- Wided Batat
- Implications of counterfeiting and differentiation on online knowledge services with suitability upgrades
- Zhuzhu Song, Zhongfeng Qin and Tian-Liang Liu
- Are high-status reviewers more likely to seek anonymity? Evidence from an online review platform
- Zhiyun Zhang, Ziqiong Zhang, Sen Liu and Zili Zhang
- How real-time interaction and sentiment influence online sales? Understanding the role of live streaming danmaku
- Yihan Zhang, Kai Li, Chen Qian, Xiaotong Li and Qinjian Yuan
- Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state
- Hua Pang, Yang Ruan and Kaige Zhang
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