We recommend our Core Sets. They offer the most useful pieces at an affordable price. Start with the biome (e.g. Dungeon, Cavern, City) that’s most common to your adventures. If you've never experienced Dwarven Forge in person, a Sample Pack is an affordable way to handle the pieces and experience their artistry up close.

How big is each set? How much do I need?

The size and coverage differs for every set. Our Core Dungeon and Core Cavern sets, for example, cover about 1 foot/30 cm square space; mega sets and bundles will cover more. Consider how much you build at one time, the size of your table, and how fast your group explores. Most people accumulate their terrain collections gradually.

Most people buy painted sets. With very few exceptions, most of our pieces are painted by hand.

However, if you're a hobbyist or would like to expand your miniature-painting skills, unpainted sets are priced at a greater value, offering more pieces for your money, and allowing you to paint your pieces exactly how you want. Our painting tutorials can help, even if you’re a beginner or would like to come close to matching our factory paint.

Build guides show how to rebuild the various encounters we’ve designed for crowdfunding campaigns and Build of the Month videos. 

Our Build menu also includes Builder's Masterclass for more difficult builds, and Fan Builds that our Dwarven Army of supporters have shared with us

Our terrain is cast in genuine Dwarvenite®, Dwarven Forge’s proprietary casting material. It has density for solid heft, captures extraordinary detail, and doesn’t chip or break. So no need to worry about dropping them, or throwing them in a bag for storage or travel.

If you have any questions concerning your recent pledge, please contact us at customerservice@dwarvenforge.com

Access more information about crowdfunding campaigns that are upcoming,current, or pending shipment:

Cities Untold: Lowtown on Kickstarter

Cites Untold: Lowtown Microsite

Cities Untold: Lowtown Pledge Manager

Wildlands Reforged on Gamefound

Where Heroes Dare Page

Visit our past crowdfunding pages here: Dwarven Forge on Kickstarter

Here are a few phrases you’ve probably heard or seen us use, either on this website, our videos and livestreams, or one of our crowdfunding pages.

Battleboard - 12x12 fabric covered plastic or sculpted board with grid that is the same height as floor pieces (12 mm).

Biome - Geographic or thematic type a specific product line falls under ie: Wilderness, Caverns, Castles, Cities, etc

Build Guide - Step-by-step instructions with photos of how to assemble our terrain in specific builds or configurations.

Bundle - Sets put together into a bundle to be purchased as one package. The combined sets in a bundle usually create a specific build / configuration.

Campaign - The overarching push to launch or re-introduce themes and products using a crowdfunding site.

Core Set - The basic, core pieces that define a particular biome

District - In the Cities biome, a large bundle offering

Encounter - A scenario to play out on specific terrain offerings

Fogger - a piece that can be filled with water and which emits fog during play.

Gamefound - A crowdfunding website we use to raise funds for new product

Kickstarter - A crowdfunding website we use to raise funds for new product

Hands-On - A video that demonstrates how to use different Dwarven Forge systems

Landmark - Smaller than a district, a medium-sized bundle offering

Light Puck - A circular, light-up, programmable LED piece that can be used in terrain or with various pieces

Mini - (Miniature) Minis are the tiny PC and NPC characters

Module - Written and illustrated game scenarios for playing on specific bundles

Pack - An assortment of themed pieces

Pledge Manager - After the close of the crowdsourcing campaign, the pledge manager is where customers refine and finalize their selections for purchase. The pledge manager usually collects more money after the end of the campaign

Prototype - Usually a resin copy of a sculpt that is painted and tested in house

Reliquaries - A set of dice thrones/holders. Reliquaries are a unique product line.

Set - A collection of themed pieces, usually will create a specific build / configuration.

Starter Set - A beginner’s collection of Dwarven Forge terrain with connected walls and floors.

Stretch Goal - Items in the kickstarter that only become available once certain monetary or backer numbers have been achieved.

Terrain - Dwarven Forge pieces that create an environment, as opposed to accessories.

Terrain Tray - A neoprene fabric covered metal sheet used to build on. The patterns create environmental look while the metal allows magnetized pieces to stick to it.

Texture Mat - a thin sheet of fabric with printed terrain patterns, similar to a terrain tray but larger, often reflective, and without the metal sheet component.

Walkthrough - A video where we demonstrate (walk through) what pieces and components make up a specific landmark or district.

If you don’t have a sense of what your gift recipient wants, we suggest a Dwarven Forge Gift Card. They come in many gift amounts and they never expire.

If this is the recipient’s first set, please consider our Core Sets. They are designed to provide the most useful, basic pieces at an affordable price.

For more creative gift ideas, check out the Paint & Gifts section of our Shop menu which includes dice, tote bags, media, and more. 

Finally, our Reliquaries Dice Thrones are beautiful, hand-painted dice displays for your home and your tabletop. The perfect accessory for any gamer or dice goblins.

You might have noticed that a lot of products show “out of stock”. This is because we have a very broad product line and it’s not possible for us to maintain a constant inventory of the majority of sets.

We do new product runs every few months to make as many items as we can available. If there’s a specific out-of-stock product you want, we have 3 suggestions:

1. Open that product listing and sign up for a back-in-stock notification. If / when that product is restocked, we’ll email you. 
2. Add that product to your wish list. That way, our website will remember it for you. Plus it will give you an easy way to add this item to your cart when it becomes available again. Be sure to check the Wishlists post below to see how to use them during Restock events.

Check our restock listings. You can find these in the RESTOCK link of our main menu. Links there will show all the sets coming in upcoming restocks. We’ll post exact dates one or two weeks in advance on the main site and across our social media pages. You can also Subscribe to our mailing list for restock updates.

The drop-down menu under the SHOP link of our site menu will show you our main biomes (dungeon, cavern, city, etc.), plus various other product types that we offer. Once you click to the product listings, we suggest using the filters along the left side of the page to narrow your search. 

Or, if you have a specific product or search term in mind, you can also use the Search function (magnifying glass icon) in the top right of our site header.

Clicking the “ADD TO MY WISHLIST” link on any product page will save that item to a personal wishlist for you. You can have multiple wishlists for different occasions. All items in a Wishlist can be added to your cart with one click – this is especially useful on Restock days. 

Creating or logging into a Store Account (the head and shoulders icon in the top right of our website header) will link the wishlists to your account and save it for later. Without an account, the wishlist will be lost when you close your browser. Once logged in, you can see all your wishlists by clicking the heart icon in the top right of our website header.

Click here for our Gift Cards. They are available in several fixed amounts and they never expire. Gift cards can be used for any purchase on our site – except for bundle products that include a gift card. Be sure to read the product page for full details on how they work.

Except for the lower prices we always offer backers during our crowd-funding campaigns, we don’t offer discounts. While we know and appreciate that the dollars can add up fast, our policy is to offer the best sustainable prices we can on our sets, to price the larger sets more aggressively, and to make sure all customers know that there aren’t sales or markdowns – so no one ever feels like someone else is getting a better deal than they are. We hope you understand.

For the best prices, look out for our crowd-funding campaigns or pre-sales on Kickstarter or Gamefound. These campaigns are priced better than eventual store prices. Also, our Bundles often include a Gift Card or have a better overall value than buying the individual sets

To register a new account, click here. All that is required is your name, email, and a password. Here, you can track your orders or keep a wishlist tied to your account once you’ve registered. To access your account later, just click the account icon located at the top right of our website header and use your email and password to log in.

Click on the account (head and shoulders) icon in the top right of our site header. On the Login page, click "Forgot Password?" Enter your Email and click "Submit" to reset your password.

Creating or logging into a Store Account (the head and shoulders icon in the top right of our site header) will link the wishlists to your account and save it for later. If you are already logged in, you can access your wishlist by clicking the heart icon at the top right of our website header.

Without an account, the wishlist will be lost when you close your browser. Once logged in, you can see all your wishlists by clicking the heart icon in the top right of our site header.

We added My Collection to help you see and track the DF sets you’ve purchased using your account in our webstore.

My collection includes Dwarven Forge webstore orders only. What’s not included?

• Canceled orders.
• Kickstarter, Pledge Manager and Gamefound orders (we might try to add these in the future).
• Orders made using a different account or email log-in.
• Gift cards.
• Store orders prior to July, 2014.
• Very few older sets that have been deleted from our store or archive.

If you’ve requested back-in-stock notifications for out-of-stock products on our website, you can view them in this section of your account profile. It is sorted into three categories: products that are now in stock, products with stock coming soon, and products that are still out of stock.

This is where you can view any gift cards linked to your account, check the balance of gift cards you’ve received, and edit your shipping information.

Contact us at Customer Support (using the form above or via email: CustomerSupport@DwarvenForge.com) if you discover a problem with your order after you receive it. 

If a replacement is required, we want to make sure we send you the correct part, so please be ready to send us the piece/set name and the corresponding product number; along with a description of the issue and any support photos (as needed), to illustrate the issue. You can find this information in our Piece/Set Database.

At the request of our warehouse, we usually cannot combine separately placed orders to ship together – especially if the orders are already "fulfilled" in the webstore (which means they have already been sent to the warehouse).

​​Only orders to the United Kingdom that are less than £135 will include VAT fees when you check out. All other countries and order amounts will have VAT/taxes/import fees due prior to delivery. These will be collected by the delivery agency.

Unfortunately, we have no control over how any country requires taxes and import fees from the United States. All we do is declare the tariff classification and the value (which is the purchase amount), and from there, it’s up to the delivering agent to handle the clearance, for which they generally charge a fee if there is any tax due. Our experience is that it isn’t consistent – we could send the same sets to the same person with the same paperwork and sometimes they would get charged, sometimes not (or maybe just a different amount). We don’t ever see what customers get charged outside the US.

Yes, we do ship internationally. Please note the following:

- Shipping charges are auto-generated by the carriers based on the size/weight of your shipment and your delivery address. 

- Our webstore set prices do not include duties and taxes (e.g. VAT). Many countries tax both the product and the shipping cost.

- If you choose a shipping option that does not expressly say “duties and taxes included," you must pay taxes and duties to the carrier at delivery. Please note that we are unable to accept returns for packages with unpaid Customs charges.

We wish we could make shipping easier and less expensive for our international customers, but our product is inherently heavy which makes it costly to ship. We are constantly negotiating for the best deals with shippers; the shipping methods currently shown during checkout are the lowest rates available.

Our orders ship from Connecticut (we use an independent shipping facility). We email shipping notifications with tracking numbers once the shipment leaves the warehouse. 

If more than 5 business days have elapsed and you have not received shipping notification, please contact us. But please note – shipment processing may take longer after very busy days, such as after a restock.

Also be aware, when your order shows as “fulfilled” on our webstore, we have only sent the order into the warehouse’s shipping system – your order may not have shipped.

For USPS packages:

We find tracking and shipping time less consistent with USPS – agents aren’t available to help us resolve these issues. Thankfully, nearly 100% of these issues resolve themselves and the packages are delivered with a little extra time. Of course, we will always ensure that you receive your order.

For other carriers packages:

Please notify our customer support and we will create a service ticket. After a ticket has been submitted, most packages that are delayed start moving after a day or two.

Please do not file a claim yourself. Contact us at Customer Support (using the form above or via email: CustomerSupport@DwarvenForge.com) as soon as you discover any shipping issue for an order you have made with us. We will work with you and our shippers to get it resolved as quickly as possible.

For shipments going to an incorrect address, contact us right away so we can (try) to stop it from arriving at the incorrect location. Be sure to check the address in both your Order Confirmation and Shipping Notification emails as soon as you receive them.

Our terrain is cast in genuine Dwarvenite®, Dwarven Forge’s proprietary casting material. It has density for solid heft, captures extraordinary detail and doesn’t chip or break. So no need to worry about dropping them, or throwing them in a bag for storage or travel.

Most of our pieces include anchor magnets - small magnets embedded in the bottom of the piece which help them stick to our magnetic Terrain Trays and Battle Boards. This keeps pieces in place if the table is bumped, but it also allows you to "fly in" a pre-built room or encounter when the time is right during gameplay.

For mass storage, large wire shelf units with clear plastic bins (to see what's inside) sized to the width of the shelves are good. For example, bins like these Sterilite 14 liter bins will fit the width of most shelf units and can be double stacked. They hold quite a lot of pieces, but not so much that the bins are too heavy when full. 

​People also like the 12” x 12” Clear Scrapbooking Case available at Michael's​ for terrain trays. They're tall enough to put a pre-assembled build on the tray inside so you can transport it.

​Finally, the wide Alex Drawer units from Ikea are popular since they're the perfect height for DF storage. People like them by the game table for commonly used pieces or, again, for a pre-assembled build on a Terrain Tray to pull out and put on the table when it comes up.

​Those are just a few ideas, check our Forums and search "storage" for plenty more. Also, any of our DF social channels are a great place to ask for more suggestions.

Discord | Facebook | Facebook Official Fan Page | Blue Sky | Instagram | Twitch

Our Dwarvenite is a proprietary blend of PVC plastic, It’s a tough but flexible material that holds great details and will last a lifetime. However, like all PVC plastics, it can fall prey to warping if subjected to prolonged pressure- such as being packed tightly for storage at a warehouse or even left in a tote bag in your car over the weekend. The good news is that it’s relatively easy to fix. Check out our short video where Nate explains and demonstrates the process.

If you're having a problem with an LED light, please contact us using the form above or via email: CustomerSupport@DwarvenForge.com. However, there are a couple of things you can check that may fix the issue, or at least narrow down the problem for when you contact us..

1 - Check that your Wall Socket piece is turned on at the switch. Also, check that the battery saver tab (white plastic pull-out tab) is removed and that the battery is installed correctly.

2 - If your LED doesn’t have an obvious “up” direction (such as a torch, where the flame will be on top), try flipping the LED around and plugging it in again. LEDs only let current flow in one direction. If it’s plugged in upside-down, then it will not light.

3 - Sometimes it’s difficult to know if a problem is the LED light itself, or the Wall / Floor Socket it is plugged into. If you have another LED socket piece and plug-in light, you can test which piece is causing the problem. Test the suspect LED light in your known-good socket and test a known good LED light in the suspect Socket.

The Light Panel transformer plug will accept 110-240V inputs. The plug is a US-style two-prong plug. A plug adapter may be needed for use with your local sockets, but a voltage transformer is not needed.

Yes, you can use wet or dry-erase pens on the Grid Overlays, but with some special restrictions. 

1 - Feel the surface of the overlay. You can tell which side the grid is printed on. Only use the pens on the non-printed side. Otherwise, you risk removing the grid.

2 - Don't leave the marks on the sheet for long periods of time. They will stain! If you are in the middle of a fight when you end your game session: Take a picture and erase your board.

3 - Test your colors. Some colors/brands of pens will work/erase better than others. Test them on an edge before using them over your whole sheet.

To receive news about upcoming releases, Kickstarters, and more, subscribe here. We’ll send, at most, 2-4 emails per month and you can unsubscribe at any time. Also, your address is never shared with anyone (see our Privacy Policy).

Join a community of like-minded Dwarven Forge enthusiasts moderated by our Community Manager and a couple of dedicated Dwarven Forge supporters. Here you can discuss topics like restocks, upcoming projects, paint tips, gameplay, and more. Join the Discord here.

To access our media kit page click here

If you have any questions or concerns not resolved within our FAQ, our customer support is available to help you. Contact us using the contact form in the bottom right, or at customersupport@dwarvenforge.com