Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future
Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs ...
Organizational Learning for Intelligence Amplification Adoption: Lessons from a Clinical Decision Support System Adoption Project
Intelligence amplification exploits the opportunities of artificial intelligence, which includes data analytic techniques and codified knowledge for increasing the intelligence of human decision makers. Intelligence amplification does not replace ...
Collaborating with Virtual Assistants in Organizations: Analyzing Social Loafing Tendencies and Responsibility Attribution
Organizations increasingly introduce collaborative technologies in form of virtual assistants (VAs) to save valuable resources, especially when employees are assisted with work-related tasks. However, the effect of VAs on virtual teams and ...
Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes
Large numbers of incomplete, unclear, and unspecific submissions on idea platforms hinder organizations to exploit the full potential of open innovation initiatives as idea selection is cumbersome. In a design science research project, we develop ...
“Don’t Neglect the User!” – Identifying Types of Human-Chatbot Interactions and their Associated Characteristics
Interactions with conversational agents (CAs) become increasingly common in our daily life. While research on human-CA interactions provides insights into the role of CAs, the active role of users has been mostly neglected. We addressed this void ...
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Owing to technological advancements in artificial intelligence, voice assistants (VAs) offer speech as a new interaction modality. Compared to text-based interaction, speech is natural and intuitive, which is why companies use VAs in customer ...
AI Decision Making with Dignity? Contrasting Workers’ Justice Perceptions of Human and AI Decision Making in a Human Resource Management Context
Using artificial intelligence (AI) to make decisions in human resource management (HRM) raises questions of how fair employees perceive these decisions to be and whether they experience respectful treatment (i.e., interactional justice). In this ...
Designing Transparency for Effective Human-AI Collaboration
The field of artificial intelligence (AI) is advancing quickly, and systems can increasingly perform a multitude of tasks that previously required human intelligence. Information systems can facilitate collaboration between humans and AI systems ...
Paradoxical Tensions Related to AI-Powered Evaluation Systems in Competitive Sports
Judging in competitive sports is prone to errors arising from the inherent limitations to humans’ cognitive and sensorial capabilities and from various potential sources of bias that influence judges. Artistic gymnastics offers a case in point: ...
Designing Personality-Adaptive Conversational Agents for Mental Health Care
Millions of people experience mental health issues each year, increasing the necessity for health-related services. One emerging technology with the potential to help address the resulting shortage in health care providers and other barriers to ...
Assessing Consumers’ Co‐production and Future Participation On Value Co‐creation and Business Benefit: an F-P-C-B Model Perspective
Co-production and active participation of the consumers are considered to have enhanced the value co-creation activities that would ensure business benefits of a firm. The marketing literature available does not explicitly explain the philosophy ...
Risk Taking Behaviors Using Public Wi-Fi™
Dramatic increases in public Wi-Fi™ (hereafter referred to as Wi-Fi) availability have occurred over the last decade. Although Wi-Fi provides convenient network connectivity, it has significant security vulnerabilities. Despite widespread ...
Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision
Recent years have witnessed the rapid growth of an emerging digital healthcare service – online medical consultation (OMC). Despite its popularity, many OMC platforms have encountered issues in initial adoption and continuance use among patients. ...
The Impact of IoT Smart Home Services on Psychological Well-Being
Smart home services are a new generation of consumer services. Supported by the Internet of Things (IoT) technology, they deliver security, comfort, entertainment, assisted living, and efficient management of the home to improve the quality of ...
E-Government and Entrepreneurship: Online Government Services and the Ease of Starting Business
Governments around the world are making active efforts to encourage entrepreneurship. At the same time, governments have also embraced digital technology, particularly the online delivery of government services. This paper examines the effect of ...
Exploring a Convergence Technique on Ideation Artifacts in Crowdsourcing
Convergence is a collaborative activity in which members of group focus on what they consider the most promising or important contributions resulting from an ideation activity. Convergence is critical in helping a group focus their efforts on ...