Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era
The COVID-19 pandemic has highlighted the instrumental role of supply chains in delivering economic, human, and societal value. At the same time, the pandemic has intensified interest among businesses, governments, and academics to examine environmental, ...
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk
Human breast milk provides nutritional and medicinal benefits that are important to infants, particularly those who are premature or ill. Donor human milk, collected, processed, and dispensed via milk banks, is the standard of care for infants in need ...
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching
In populous metropolitan areas, the free-floating bicycle-sharing system (FFBSS) acts as an innovative urban mobility as a service, which provides an ease-of-use feature and extra flexibility in contrast to the traditional shared bicycles with docks. In ...
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment
Building on contingency theory and the input–process–output model, this paper investigates the relationships between customer relationship management (CRM) technology adoption, customization capability, CRM effectiveness, and strategic alignment. By ...