Design for experience innovation: understanding user experience in new product development
In providing a better experience to users in terms of product usage, we focus on the important concept of a user-centred design UCD, and explore a new approach to user experience UX, with the effort to understand experience-driven innovation. Based on ...
Impact of using social network services on workplace ostracism, job satisfaction, and innovative behaviour
Research has found workplace ostracism to negatively impact workplace attitudes and behaviours such as job satisfaction, organisational citizenship behaviour, and job performance. However, research investigating beyond the direct effects of workplace ...
Intelligent explanation generation system for phishing webpages by employing an inference system
Phishing is a fraudulent scheme to steal a user’s personal and confidential information by masking as a trustworthy entity in the electronic commerce. Phishers lure online users to visit their fake webpages and capture the user’s sensitive financial ...
Factors affecting e-training adoption: an examination of perceived cost, computer self-efficacy and the technology acceptance model
The objective of this paper is to highlight the role that perceived cost, computer self-efficacy and the technology acceptance model TAM constructs have in e-training adoption in the Nigerian civil service. With the use of the SmartPLS 2.0 M3 software, ...
Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers
This study presents a web survey investigating the effects of gender, age, prior usage behaviours, and closed-ended answers on response behaviour for open-ended questions in a user satisfaction or experience evaluation. Two types of open-ended questions ...
Ranking versus reputation: perception and effects of search result credibility
Search engines play a key role for Internet users when searching for information. The vast majority of users are heavily influenced by the given ranking on the search engine results page SERP. In this study, N = 222 university students were tasked to ...
Moderating effect of motivation for MIM use on the association between MIM bullying opportunities and MIM bullying behaviours
This study responds to a call to explain recent outbreaks of cyber-bullying on mobile instant messengers MIMs. We examined the relationships between MIM bullying opportunities and bullying behaviours in group-chat settings while also investigating the ...
Designing social commerce platforms based on consumers’ intentions
Social commerce has been gaining momentum over the last few years as a novel form of e-commerce, creating substantial changes for both businesses and consumers. However, little is known about how consumer behaviour is influenced by characteristics on ...