Avi Mandelbaum
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- Dimensioning large call centers (1)
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- research-article
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation
- Manlu Chen
School of Business, Renmin University of China, Beijing 100080, China;
, - Opher Baron
Rotman School of Management, University of Toronto, Toronto, Ontario M5S 3E6, Canada;
, - Avishai Mandelbaum
Faculty of Data and Decision Sciences, Technion—Israel Institute of Technology, Haifa 3200003, Israel;
, - Jianfu Wang
College of Business, City University of Hong Kong, Hong Kong Special Administrative Region, Hong Kong;
, - Galit B. Yom-Tov
Faculty of Data and Decision Sciences, Technion—Israel Institute of Technology, Haifa 3200003, Israel;
, - Nadir Arber
Integrated Cancer Prevention Center, Tel-Aviv Souraski Medical Center, Israel Tel Aviv University, Tel Aviv 6423906, Israel;
Sackler School of Medicine, Tel Aviv University, Ramat Aviv 69978, Israel
Manufacturing & Service Operations Management, Volume 26, Issue 4•July-August 2024, pp 1211-1228 • https://doi.org/10.1287/msom.2022.0590Problem definition: We study open-shop service networks where customers go through multiple services. We were motivated by a partnering health screening clinic, where customers are routed by a dispatcher and operational performance is measured at two ...
- 0Citation
MetricsTotal Citations0
- Manlu Chen
- research-article
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach
- Armann Ingolfsson
Alberta School of Business, University of Alberta, Edmonton, Alberta T6G 2R6, Canada;
, - Avishai Mandelbaum
Faculty of Data and Decision Sciences, Technion–Israel Institute of Technology, Haifa 3200003, Israel;
, - Kenneth Schultz
Unaffiliated
, - Galit B. Yom-Tov
Faculty of Data and Decision Sciences, Technion–Israel Institute of Technology, Haifa 3200003, Israel;
Operations Research, Volume 71, Issue 3•May-June 2023, pp 791-797 • https://doi.org/10.1287/opre.2023.2452Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach
Modern service systems are economically important but operationally complex. In “Preface to the Special Issue on Behavioral Queueing Science: The Need ...
History: This paper has been accepted for the Operations Research Special Issue on Behavioral Queueing Science.
- 0Citation
MetricsTotal Citations0
- Armann Ingolfsson
- letter
Appointment-driven service systems with many servers
- Junfei Huang
Department of Decision Sciences and Managerial Economics, CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion – Israel Institute of Technology, Haifa, Israel
, - Petar Momčilović
Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, USA
Queueing Systems: Theory and Applications, Volume 100, Issue 3-4•Apr 2022, pp 529-531 • https://doi.org/10.1007/s11134-022-09782-7- 0Citation
MetricsTotal Citations0
- Junfei Huang
- research-article
Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions—Cost Minimization via Fluid Models
- Noa Zychlinski
Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, Haifa 32000, Israel;
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, Haifa 32000, Israel;
, - Petar Momčilović
Department of Industrial and Systems Engineering, Texas A&M University, College Station, Texas 77843;
, - Izack Cohen
Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, Haifa 32000, Israel
Manufacturing & Service Operations Management, Volume 22, Issue 2•March-April 2020, pp 396-411 • https://doi.org/10.1287/msom.2018.0745Problem definition: This research focuses on elderly patients who have been hospitalized and are ready to be discharged, but they must remain in the hospital until a bed in a geriatric institution becomes available; these patients “block” a hospital bed. ...
- 5Citation
MetricsTotal Citations5
- Noa Zychlinski
- research-article
Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center
- Avishai Mandelbaum
Technion–Israel Institute of Technology, Haifa, Israel 3200003;
, - Petar Momčilović
Texas A&M University, College Station, Texas 77840;
, - Nikolaos Trichakis
Massachusetts Institute of Technology, Cambridge, Massachusetts 02139;
, - Sarah Kadish
Dana-Farber Cancer Institute, Boston, Massachusetts 02215;
, - Ryan Leib
Dana-Farber Cancer Institute, Boston, Massachusetts 02215;
, - Craig A. Bunnell
Dana-Farber Cancer Institute, Boston, Massachusetts 02215
Management Science, Volume 66, Issue 1•January 2020, pp 243-270 • https://doi.org/10.1287/mnsc.2018.3218Service systems are often stochastic and preplanned by appointments, yet implementations of their appointment systems are prevalently deterministic. At the planning stage of healthcare services, for example, customer punctuality and service durations are ...
- 5Citation
MetricsTotal Citations5
- Avishai Mandelbaum
- research-article
Erlang-S: A Data-Based Model of Servers in Queueing Networks
- David Azriel
Technion, Haifa 3200003, Israel;
, - Paul D. Feigin
Technion, Haifa 3200003, Israel;
, - Avishai Mandelbaum
Technion, Haifa 3200003, Israel
Management Science, Volume 65, Issue 10•October 2019, pp 4607-4635 • https://doi.org/10.1287/mnsc.2018.3166Classical queueing theory has typically focused on customers, and server availability has been taken for granted. However, data accessibility and the emergence of complex service systems, for example, call centers, revealed the need to stochastically ...
- 1Citation
MetricsTotal Citations1
- David Azriel
- article
Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection
- Noa Zychlinski
Faculty of Industrial Engineering and Management, Technion --- Israel Institute of Technology, Haifa, Israel
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion --- Israel Institute of Technology, Haifa, Israel
, - Petar MomăźIlović
Department of Industrial and Systems Engineering, University of Florida, Gainesville, USA
Queueing Systems: Theory and Applications, Volume 89, Issue 1-2•June 2018, pp 15-47 • https://doi.org/10.1007/s11134-018-9578-xIn this paper, we develop time-varying fluid models for tandem networks with blocking. Beyond having their own intrinsic value, these mathematical models are also limits of corresponding many-server stochastic systems. We begin by analyzing a two-...
- 2Citation
MetricsTotal Citations2
- Noa Zychlinski
- research-article
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing
- Junfei Huang
Department of Decision Sciences and Managerial Economics, CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion - Israel Institute of Technology, 3200003 Haifa, Israel
, - Hanqin Zhang
Department of Decision Sciences, NUS Business School, National University of Singapore, Singapore
, - Jiheng Zhang
Department of Industrial Engineering and Logistics Management, The Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong
Operations Research, Volume 65, Issue 5•September-October 2017, pp 1380-1397 • https://doi.org/10.1287/opre.2017.1619Data has revealed a noticeable impact of delay-time-related information on phone-customers; for example and somewhat surprisingly, delay announcements can abruptly increase the likelihood to abandon (hang up). Our starting point is that the latter ...
- 5Citation
MetricsTotal Citations5
- Junfei Huang
- article
Personalized queues: the customer view, via a fluid model of serving least-patient first
- Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion, Haifa, Israel 3200
, - Petar MomăźIlović
Department of Industrial and Systems Engineering, University of Florida, Gainesville, USA 32611
Queueing Systems: Theory and Applications, Volume 87, Issue 1-2•October 2017, pp 23-53 • https://doi.org/10.1007/s11134-017-9537-yIn personalized queues, information at the level of individuals--customers or servers--affects system dynamics. Such information is becoming increasingly accessible, directly or statistically, as exemplified by personalized/precision medicine (customers)...
- 4Citation
MetricsTotal Citations4
- Avishai Mandelbaum
- research-article
Traveling time prediction in scheduled transportation with journey segments
- Avigdor Gal
Technion - Israel Institute of Technology, Haifa, Israel
, - Avishai Mandelbaum
Technion - Israel Institute of Technology, Haifa, Israel
, - François Schnitzler
Technion - Israel Institute of Technology, Haifa, Israel
, - Arik Senderovich
Technion - Israel Institute of Technology, Haifa, Israel
, - Matthias Weidlich
Humboldt-Universität zu Berlin, Germany
Information Systems, Volume 64, Issue C•March 2017, pp 266-280 • https://doi.org/10.1016/j.is.2015.12.001Urban mobility impacts urban life to a great extent. To enhance urban mobility, much research was invested in traveling time prediction: given an origin and destination, provide a passenger with an accurate estimation of how long a journey lasts. In ...
- 18Citation
MetricsTotal Citations18
- Avigdor Gal
- research-article
Conformance checking and performance improvement in scheduled processes
- Arik Senderovich
Technion - Israel Institute of Technology, Haifa, Israel
, - Matthias Weidlich
Humboldt-Universität zu Berlin, Berlin, Germany
, - Liron Yedidsion
Technion - Israel Institute of Technology, Haifa, Israel
, - Avigdor Gal
Technion - Israel Institute of Technology, Haifa, Israel
, - Avishai Mandelbaum
Technion - Israel Institute of Technology, Haifa, Israel
, - Sarah Kadish
Dana-Farber Cancer Institute, Boston, MA, United States
, - Craig A. Bunnell
Dana-Farber Cancer Institute, Boston, MA, United States
Information Systems, Volume 62, Issue C•December 2016, pp 185-206 • https://doi.org/10.1016/j.is.2016.01.002Service processes, for example in transportation, telecommunications or the health sector, are the backbone of today's economies. Conceptual models of service processes enable operational analysis that supports, e.g., resource provisioning or delay ...
- 13Citation
MetricsTotal Citations13
- Arik Senderovich
- research-article
Queue mining for delay prediction in multi-class service processes
- Arik Senderovich
Technion - Israel Institute of Technology, Haifa, Israel
, - Matthias Weidlich
Imperial College London, London, United Kingdom
, - Avigdor Gal
Technion - Israel Institute of Technology, Haifa, Israel
, - Avishai Mandelbaum
Technion - Israel Institute of Technology, Haifa, Israel
Information Systems, Volume 53, Issue C•October 2015, pp 278-295 • https://doi.org/10.1016/j.is.2015.03.010Information systems have been widely adopted to support service processes in various domains, e.g., in the telecommunication, finance, and health sectors. Information recorded by systems during the operation of these processes provides an angle for ...
- 26Citation
MetricsTotal Citations26
- Arik Senderovich
- Article
Data-Driven Performance Analysis of Scheduled Processes
- Arik Senderovich
Technion --- Israel Institute of Technology, Haifa, Israel
, - Andreas Rogge-Solti
Vienna University of Economics and Business, Wien, Austria
, - Avigdor Gal
Technion --- Israel Institute of Technology, Haifa, Israel
, - Jan Mendling
Vienna University of Economics and Business, Wien, Austria
, - Avishai Mandelbaum
Technion --- Israel Institute of Technology, Haifa, Israel
, - Sarah Kadish
Dana-Farber Cancer Institute, Boston, USA
, - Craig A. Bunnell
Dana-Farber Cancer Institute, Boston, USA
Proceedings of the 13th International Conference on Business Process Management - Volume 9253•August 2015, pp 35-52• https://doi.org/10.1007/978-3-319-23063-4_3The performance of scheduled business processes is of central importance for services and manufacturing systems. However, current techniques for performance analysis do not take both queueing semantics and the process perspective into account. In this ...
- 4Citation
MetricsTotal Citations4
- Arik Senderovich
- article
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
- Junfei Huang
Department of Decision Sciences and Managerial Economics, CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong
, - Boaz Carmeli
IBM Research - Haifa, 3490002 Haifa, Israel
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, 32000 Haifa, Israel
We consider the control of patient flow through physicians in emergency departments EDs. The physicians must choose between catering to patients right after triage, who are yet to be checked, and those who are in process IP and are occasionally ...
- 7Citation
MetricsTotal Citations7
- Junfei Huang
- Article
On predicting traveling times in scheduled transportation
- Avigdor Gal
Technion-Israel Institute of Technology, Haifa, Israel
, - Avishai Mandelbaum
Technion-Israel Institute of Technology, Haifa, Israel
, - Francois Schnitzler
Technion-Israel Institute of Technology, Haifa, Israel
, - Arik Senderovich
Technion-Israel Institute of Technology, Haifa, Israel
, - Matthias Weidlich
Humboldt-Universität zu Berlin, Berlin, Germany
MUD'15: Proceedings of the 2nd International Conference on Mining Urban Data - Volume 1392•July 2015, pp 88-89- 0Citation
MetricsTotal Citations0
- Avigdor Gal
- research-article
Performance-based routing
- Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion, Haifa 3200, Israel
, - Petar Momčilović
Department of Industrial and Systems Engineering, University of Florida, Gainesville, FL 32611, USA
Operations Research Letters, Volume 42, Issue 6•September, 2014, pp 418-423 • https://doi.org/10.1016/j.orl.2014.07.003In many-server systems with heterogeneous servers, the Fastest-Server-First (FSF) policy is known for its excellent performance. However, when service rates are unknown and/or time-varying, implementing FSF routing is not straightforward. We analyze an ...
- 0Citation
MetricsTotal Citations0
- Avishai Mandelbaum
- research-article
Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State
- Itai Gurvich
Kellogg School of Management, Northwestern University, Evanston, Illinois 60208
, - Junfei Huang
Department of Decision Sciences and Managerial Economics, Faculty of Business Administration, Chinese University of Hong Kong, Shatin, N.T., Hong Kong
, - Avishai Mandelbaum
William Davidson Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, Technion City, Haifa 32000, Israel
Mathematics of Operations Research, Volume 39, Issue 2•May 2014, pp 325-373 • https://doi.org/10.1287/moor.2013.0606We revisit many-server approximations for the well-studied Erlang-A queue. This is a system with a single pool of i.i.d. servers that serve one class of impatient i.i.d. customers. Arrivals follow a Poisson process and service times are exponentially ...
- 1Citation
MetricsTotal Citations1
- Itai Gurvich
- article
Erratum to: Data-stories about (im)patient customers in tele-queues
- Avishai Mandelbaum
Faculty of Industrial Engineering & Management, Technion, Haifa, Israel 32000
, - Sergey Zeltyn
IBM Research Lab, Haifa, Israel 31905
Queueing Systems: Theory and Applications, Volume 75, Issue 2-4•November 2013, pp 147-147 • https://doi.org/10.1007/s11134-013-9369-3- 0Citation
MetricsTotal Citations0
- Avishai Mandelbaum
- article
Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
- Ananda Weerasinghe
Department of Mathematics, Iowa State University, Ames, USA 50011
, - Avishai Mandelbaum
Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel 32000
Queueing Systems: Theory and Applications, Volume 75, Issue 2-4•November 2013, pp 279-337 • https://doi.org/10.1007/s11134-013-9367-5We consider a controlled queueing system of the $$G/M/n/B+GI$$ G / M / n / B + G I type, with many servers and impatient customers. The queue-capacity $$B$$ B is the control process. Customers who arrive at a full queue are blocked and customers who wait too long in the queue abandon. We study ...
- 8Citation
MetricsTotal Citations8
- Ananda Weerasinghe
- article
Data-stories about (im)patient customers in tele-queues
- Avishai Mandelbaum
Faculty of Industrial Engineering & Management, Technion, Haifa, Israel 32000
, - Sergey Zeltyn
IBM Research Lab, Haifa, Israel 31905
Queueing Systems: Theory and Applications, Volume 75, Issue 2-4•November 2013, pp 115-146 • https://doi.org/10.1007/s11134-013-9354-xCredible queueing models of human services acknowledge human characteristics. A prevalent one is the ability of humans to abandon their wait, for example while waiting to be answered by a telephone agent, waiting for a physician's checkup at an ...
- 18Citation
MetricsTotal Citations18
- Avishai Mandelbaum
Author Profile Pages
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Please see the following 2007 Turing Award winners' profiles as examples: - History: Disambiguation of author names is of course required for precise identification of all the works, and only those works, by a unique individual. Of equal importance to ACM, author name normalization is also one critical prerequisite to building accurate citation and download statistics. For the past several years, ACM has worked to normalize author names, expand reference capture, and gather detailed usage statistics, all intended to provide the community with a robust set of publication metrics. The Author Profile Pages reveal the first result of these efforts.
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Bibliometrics
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ACM Author-Izer Service
Summary Description
ACM Author-Izer is a unique service that enables ACM authors to generate and post links on both their homepage and institutional repository for visitors to download the definitive version of their articles from the ACM Digital Library at no charge.
Downloads from these sites are captured in official ACM statistics, improving the accuracy of usage and impact measurements. Consistently linking to definitive version of ACM articles should reduce user confusion over article versioning.
ACM Author-Izer also extends ACM’s reputation as an innovative “Green Path” publisher, making ACM one of the first publishers of scholarly works to offer this model to its authors.
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FAQ
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- A. Only one alias will work, whichever one is registered as the page containing the author’s bibliography. ACM has no technical solution to this problem at this time.
- Q. Why should authors use ACM Author-Izer?
- A. ACM Author-Izer lets visitors to authors’ personal home pages download articles for no charge from the ACM Digital Library. It allows authors to dynamically display real-time download and citation statistics for each “authorized” article on their personal site.
- Q. Does ACM Author-Izer provide benefits for authors?
- A. Downloads of definitive articles via Author-Izer links on the authors’ personal web page are captured in official ACM statistics to more accurately reflect usage and impact measurements.
Authors who do not use ACM Author-Izer links will not have downloads from their local, personal bibliographies counted. They do, however, retain the existing right to post author-prepared preprint versions on their home pages or institutional repositories with DOI pointers to the definitive version permanently maintained in the ACM Digital Library.
- Q. How does ACM Author-Izer benefit the computing community?
- A. ACM Author-Izer expands the visibility and dissemination of the definitive version of ACM articles. It is based on ACM’s strong belief that the computing community should have the widest possible access to the definitive versions of scholarly literature. By linking authors’ personal bibliography with the ACM Digital Library, user confusion over article versioning should be reduced over time.
In making ACM Author-Izer a free service to both authors and visitors to their websites, ACM is emphasizing its continuing commitment to the interests of its authors and to the computing community in ways that are consistent with its existing subscription-based access model.
- Q. Why can’t I find my most recent publication in my ACM Author Profile Page?
- A. There is a time delay between publication and the process which associates that publication with an Author Profile Page. Right now, that process usually takes 4-8 weeks.
- Q. How does ACM Author-Izer expand ACM’s “Green Path” Access Policies?
- A. ACM Author-Izer extends the rights and permissions that authors retain even after copyright transfer to ACM, which has been among the “greenest” publishers. ACM enables its author community to retain a wide range of rights related to copyright and reuse of materials. They include:
- Posting rights that ensure free access to their work outside the ACM Digital Library and print publications
- Rights to reuse any portion of their work in new works that they may create
- Copyright to artistic images in ACM’s graphics-oriented publications that authors may want to exploit in commercial contexts
- All patent rights, which remain with the original owner