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- research-articleOctober 2021
Was This Helpful?: Analysis of Satisfaction Evaluation Instruments in Public Service Applications
IHC '21: Proceedings of the XX Brazilian Symposium on Human Factors in Computing SystemsArticle No.: 53, Pages 1–7https://doi.org/10.1145/3472301.3484373With the expansion of digital public services, the need for understanding the quality of these services and the level of satisfaction of the citizens served grows. To this end, web and mobile applications have used various instruments that aim to ...
- research-articleFebruary 2019
A Topical Review of Evaluation Instruments for Computing Education
SIGCSE '19: Proceedings of the 50th ACM Technical Symposium on Computer Science EducationPages 558–564https://doi.org/10.1145/3287324.3287393As computing education research continues to grow and mature as a field, it becomes more important to focus on the quality and rigor of our research studies. One important aspect of any research study is its formal evaluation. Using standardized and ...