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- research-articleJanuary 2024
“Sometimes It’s Like Putting the Track in Front of the Rushing Train”: Having to Be ‘On Call’ for Work Limits the Temporal Flexibility of Crowdworkers
ACM Transactions on Computer-Human Interaction (TOCHI), Volume 31, Issue 2Article No.: 18, Pages 1–45https://doi.org/10.1145/3635145Research suggests that the temporal flexibility advertised to crowdworkers by crowdsourcing platforms is limited by both client-imposed constraints (e.g., strict completion times) and crowdworkers’ tooling practices (e.g., multitasking). In this article, ...
- research-articleApril 2022
Privacy, Surveillance, and Power in the Gig Economy
CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing SystemsArticle No.: 619, Pages 1–15https://doi.org/10.1145/3491102.3502083This paper addresses calls for more research on privacy in the gig economy across a range of work platforms. To understand privacy risks, behaviors, and consequences from the perspective of workers, we analyzed workers’ posts about privacy and ...
- posterApril 2022
Crowdworkers’ Temporal Flexibility is Being Traded for the Convenience of Requesters Through 19 ‘Invisible Mechanisms’ Employed by Crowdworking Platforms: A Comparative Analysis Study of Nine Platforms
CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing SystemsArticle No.: 365, Pages 1–8https://doi.org/10.1145/3491101.3519629Crowdworking platforms are a prime example of a product that sells flexibility to its consumers. In this paper, we argue that crowdworking platforms sell temporal flexibility to requesters to the detriment of workers. We begin by identifying a list of ...
- research-articleJune 2021
Leveraging the Twitch Platform and Gamification to Generate Home Audio Datasets
DIS '21: Proceedings of the 2021 ACM Designing Interactive Systems ConferencePages 1765–1782https://doi.org/10.1145/3461778.3462097Training AI systems requires large datasets. While there are a range of existing methods for collecting such data, such as paid work on crowdsourcing platforms, the strengths and weaknesses of each method leads us to believe that new, complementary ...
- research-articleMay 2021
Investigating the Accessibility of Crowdwork Tasks on Mechanical Turk
CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing SystemsArticle No.: 381, Pages 1–14https://doi.org/10.1145/3411764.3445291Crowdwork can enable invaluable opportunities for people with disabilities, not least the work flexibility and the ability to work from home, especially during the current Covid-19 pandemic. This paper investigates how engagement in crowdwork tasks is ...
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- research-articleApril 2021
I Want to, but First I Need to: Understanding Crowdworkers' Career Goals, Challenges, and Tensions
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW1Article No.: 150, Pages 1–22https://doi.org/10.1145/3449224Career development is vital for ensuring a happy and productive workforce, and for maintaining relevance in a rapidly changing economy shaped by technological progress. Yet career development is largely ignored in crowdwork. Crowdwork platforms like ...
- abstractOctober 2020
Making Data's Economic Value Transparent
CSCW '20 Companion: Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social ComputingPages 123–127https://doi.org/10.1145/3406865.3418381My research studies the economic inequity in the data economy, in which those who contribute data are not those who benefit from data financially. My prior work highlighted that dissatisfaction with data monetization is technology users? top motivation ...
- research-articleMay 2020
The Effects of Autonomy and Task meaning in Algorithmic Management of Crowdwork
AAMAS '20: Proceedings of the 19th International Conference on Autonomous Agents and MultiAgent SystemsPages 1404–1412With the tremendous development of AI technologies, people will increasingly encounter software algorithms that supervise their work. Algorithmic management is the term for AI that performs the functions traditionally reserved for human managers (hiring,...
- research-articleNovember 2019
The Tools of Management: Adapting Historical Union Tactics to Platform-Mediated Labor
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 3, Issue CSCWArticle No.: 208, Pages 1–22https://doi.org/10.1145/3359310At the same time that workers' rights are generally declining in the United States (US), workplace computing systems gather more data about workers and their activities than ever before. The rise of large scale labor analytics raises questions about how ...
- research-articleNovember 2019
The Perpetual Work Life of Crowdworkers: How Tooling Practices Increase Fragmentation in Crowdwork
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 3, Issue CSCWArticle No.: 24, Pages 1–28https://doi.org/10.1145/3359126Crowdworkers regularly support their work with scripts, extensions, and software to enhance their productivity. Despite their evident significance, little is understood regarding how these tools affect crowdworkers' quality of life and work. In this ...
- research-articleMay 2019
Monotasking or Multitasking: Designing for Crowdworkers' Preferences
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsPaper No.: 419, Pages 1–14https://doi.org/10.1145/3290605.3300649Crowdworkers receive no formal training for managing their tasks, time or working environment. To develop tools that support such workers, an understanding of their preferences and the constraints they are under is essential. We asked 317 experienced ...
- research-articleNovember 2018
Evaluating Crowdworkers as a Proxy for Online Learners in Video-Based Learning Contexts
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 2, Issue CSCWArticle No.: 42, Pages 1–16https://doi.org/10.1145/3274311Crowdsourcing has emerged as an effective method of scaling-up tasks previously reserved for a small set of experts. Accordingly, researchers in the large-scale online learning space have begun to employ crowdworkers to conduct research about large-scale,...
- research-articleNovember 2018
Efficient Crowd Exploration of Large Networks: The Case of Causal Attribution
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 2, Issue CSCWArticle No.: 24, Pages 1–25https://doi.org/10.1145/3274293Accurately and efficiently crowdsourcing complex, open-ended tasks can be difficult, as crowd participants tend to favor short, repetitive "microtasks". We study the crowdsourcing of large networks where the crowd provides the network topology via ...
- research-articleMay 2016
Infrastructure in the Wild: What Mapping in Post-Earthquake Nepal Reveals about Infrastructural Emergence
CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing SystemsPages 2796–2807https://doi.org/10.1145/2858036.2858545Disasters and their impacts have unavoidable spatial characteristics. As such, maps are necessary and omnipresent features of the information landscapes that surround and support disaster response. Professional and volunteer GIS services are ...
- panelMay 2016
Algorithmic Authority: the Ethics, Politics, and Economics of Algorithms that Interpret, Decide, and Manage
CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing SystemsPages 1057–1062https://doi.org/10.1145/2851581.2886426This panel will explore algorithmic authority as it manifests and plays out across multiple domains. Algorithmic authority refers to the power of algorithms to manage human action and influence what information is accessible to users. Algorithms ...
- abstractFebruary 2016
Does the Sharing Economy do any Good?
CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing CompanionPages 197–200https://doi.org/10.1145/2818052.2893362Despite the benefits offered by sharing economy, researchers have identified several challenges preventing disadvantaged groups (e.g. low socioeconomic status, un(der)employed and/or users from emerging regions) from receiving the same level of benefits ...
- abstractFebruary 2016
MET: An Enterprise Market for Tasks
CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing CompanionPages 225–228https://doi.org/10.1145/2818052.2869113Crowdsourcing platforms have been rapidly harnessed by organizations for business uses, but enterprises continue to use traditional hierarchical forms of work allocation within their own boundaries. Using crowd work models within enterprises requires ...
- abstractFebruary 2016
Toward a Typology of Participation in Crowdwork
- Karin Hansson,
- Michael Muller,
- Tanja Aitamurto,
- Ann Light,
- Athanasios Mazarakis,
- Neha Gupta,
- Thomas Ludwig
CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing CompanionPages 515–521https://doi.org/10.1145/2818052.2855510There are new potentials for transformative developments in government, work life, science, and emergency response as the use of participatory and social media has become widespread in society and enabled a more collaborative information production. ...
- research-articleApril 2015
Success & Scale in a Data-Producing Organization: The Socio-Technical Evolution of OpenStreetMap in Response to Humanitarian Events
CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing SystemsPages 4113–4122https://doi.org/10.1145/2702123.2702294OpenStreetMap (OSM) is a volunteer-driven, globally distributed organization whose members work to create a common digital map of the world. OSM embraces ideals of open data, and to that end innovates both socially and technically to develop practices ...
- research-articleFebruary 2015
Structuring Interactions for Large-Scale Synchronous Peer Learning
CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social ComputingPages 1139–1152https://doi.org/10.1145/2675133.2675251This research investigates how to introduce synchronous interactive peer learning into an online setting appropriate both for crowdworkers (learning new tasks) and students in massive online courses (learning course material). We present an interaction ...