All around the world, the quest to improve government service delivery is becoming an important agenda for most governments. Information and Communications Technology (ICT) and the Internet in particular have opened new possibilities for the government ...
This experience paper is a personal thinkpiece which outlines many of the main issues and discussions taking place in Europe and elsewhere about the future of the public sector and how it can respond positively to some of the acute challenges it faces ...
Digital Government Society of North America
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