research-article

Understanding knowledge management software-organisation misalignments from an institutional perspective

Authors:

Le-Nguyen Khuong,

G. Harindranath,

Romano DyersonAuthors Info & Claims

International Journal of Information Management: The Journal for Information Professionals, Volume 34, Issue 2

Pages 226 - 247

https://doi.org/10.1016/j.ijinfomgt.2013.11.003

Published: 01 April 2014 Publication History

Abstract

We study KM software-organisation misalignment in a professional service firm.Providing insights into the sources of misalignment in KM implementation.Demonstrating the institutional forces' impact on IT implementation and design.Providing some lessons learned for practitioners in KM software implementation. Inspired by the proposition that "Enterprise IS configurations chosen by the organisations will encode institutionalised principles into these systems" (Gosain, 2004, p. 169), this study seeks to draw attention to potential sources of misalignment between knowledge management (KM) software and the implementing organisation from an institutional theory perspective. Using a case of a global consultancy firm, the study elucidates such misalignments as the consequence of different institutional contexts where technology developers and adopters operate. This study demonstrates how institutional forces affect the implementation project and provides some lessons learned for organisations that are rich in high-value text-based knowledge for making decisions.

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Cited By

Jurado JFernandez ACollazos CLindstaedt SLey TSack H(2015)Applying gamification in the context of knowledge managementProceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business10.1145/2809563.2809606(1-4)Online publication date: 21-Oct-2015
https://dl.acm.org/doi/10.1145/2809563.2809606

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cover image International Journal of Information Management: The Journal for Information Professionals

International Journal of Information Management: The Journal for Information Professionals Volume 34, Issue 2

April, 2014

253 pages

ISSN:0268-4012

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Elsevier Science Publishers B. V.

Netherlands

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Published: 01 April 2014

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Cited By

Jurado JFernandez ACollazos CLindstaedt SLey TSack H(2015)Applying gamification in the context of knowledge managementProceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business10.1145/2809563.2809606(1-4)Online publication date: 21-Oct-2015
https://dl.acm.org/doi/10.1145/2809563.2809606

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