article

Fostering user acceptance and trust in fully automated vehicles: Evaluating the potential of augmented reality

Authors:

Philipp Wintersberger,

Anna-Katharina Frison,

Andreas Riener,

Tamara von SawitzkyAuthors Info & Claims

Presence: Teleoperators and Virtual Environments, Volume 27, Issue 1

Pages 46 - 62

https://doi.org/10.1162/pres_a_00320

Published: 01 March 2019 Publication History

Abstract

Lack of trust in or acceptance of technology are some of the fundamental problems that might prevent the dissemination of automated driving. Technological advances, such as augmented reality aids like full-sized windshield displays or AR contact lenses, could be of help to provide a better system understanding to the user. In this work, we picked up on the question of whether augmented reality assistance has the potential to increase user acceptance and trust by communicating system decisions i.e., transparent system behavior. To prove our hypothesis, we conducted two driving simulator studies to investigate the benefit of scenario augmentation in fully automated driving-first in normal <inline-formula><mml:math><mml:mrow><mml:mi>N</mml:mi><mml:mo>=</mml:mo><mml:mn>26</mml:mn></mml:mrow></mml:math></inline-formula> and then in rearward viewing <inline-formula><mml:math><mml:mrow><mml:mi>N</mml:mi><mml:mo>=</mml:mo><mml:mn>18</mml:mn></mml:mrow></mml:math></inline-formula> direction. Quantitative results indicate that the augmentation of traffic objects/participants otherwise invisible e.g., due to dense fog, or the presentation of upcoming driving maneuvers while sitting backwards, is a feasible approach to increase user acceptance and trust. Results are further backed by qualitative findings from semistructured interviews and UX curves a method to retrospectively report experience over time. We conclude that the application of augmented reality, in particular with the emergence of more powerful, lightweight, or integrated devices, is a good opportunity with high potential for automated driving.

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cover image Presence: Teleoperators and Virtual Environments

Presence: Teleoperators and Virtual Environments Volume 27, Issue 1

Winter 2018

167 pages

ISSN:1054-7460

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MIT Press

Cambridge, MA, United States

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Published: 01 March 2019

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Cited By

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https://dl.acm.org/doi/10.1145/3677386.3682087
Kotsios HAsteriou PWintersberger P(2024)Only Trust a Hidden Wizard: Investigating the Effects of Wizard Visibility in Automotive Wizard of Oz StudiesProceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3640792.3675738(74-82)Online publication date: 22-Sep-2024
https://dl.acm.org/doi/10.1145/3640792.3675738
Asha AColley MSultana SSharlin E(2024)Introducing AV-Sketch: An Immersive Participatory Design Tool for Automated Vehicle — Passenger InteractionProceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3640792.3675705(83-93)Online publication date: 22-Sep-2024
https://dl.acm.org/doi/10.1145/3640792.3675705
Colley MSpeidel OStrohbeck JRixen JBelz JRukzio E(2024)Effects of Uncertain Trajectory Prediction Visualization in Highly Automated Vehicles on Trust, Situation Awareness, and Cognitive LoadProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36314087:4(1-23)Online publication date: 12-Jan-2024
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Ding YJia LDu N(2024)One Size Does Not Fit All: Designing and Evaluating Criticality-Adaptive Displays in Highly Automated VehiclesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642648(1-15)Online publication date: 11-May-2024
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Manger CPusch FThöne MWenger MLöcken ARiener A(2023)Explainability in Automated Parking: The Effect of Augmented Reality Visualizations on User Experience and Situation AwarenessProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3627796(152-158)Online publication date: 3-Dec-2023
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Colley MEvangelista CRubiano TRukzio E(2023)Effects of Urgency and Cognitive Load on Interaction in Highly Automated VehiclesProceedings of the ACM on Human-Computer Interaction10.1145/36042547:MHCI(1-20)Online publication date: 13-Sep-2023
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von Sawitzky TSong YRiegler ARiener A(2023)Detaching from the Windshield: Augmented Reality Interfaces for Infotainment in Fully Automated VehiclesAdjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3581961.3609873(53-59)Online publication date: 18-Sep-2023
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von Sawitzky TGrauschopf TRiener A(2023)A Flexible Simulation Environment for Enhanced VRU ResearchAdjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3581961.3609849(283-286)Online publication date: 18-Sep-2023
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Flohr LValiyaveettil JKrüger AWallach D(2023)Prototyping Autonomous Vehicle Windshields with AR and Real-Time Object Detection Visualization: An On-Road Wizard-of-Oz StudyProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596051(2123-2137)Online publication date: 10-Jul-2023
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