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Measuring the user's experience with digital libraries

Published: 07 June 2004 Publication History

Abstract

In this paper, we propose a method for assessing user experience. Normally evaluation is based on usability or on the efficiency of or effectiveness of focused information search tasks. Yet all experiences with libraries (whether physical or virtual) need not be for the explicit purpose of finding, acquiring and using information. The experience and its playfulness and pleasure have equal value. To assess this experience, we modified a experiential value scale developed for online shopping and have tested it in the context of culture and heritage websites.

References

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Childers, T. L., et al. Hedonic and utilitarian motivations for online retail shopping behavior Journal of Retailing 77(2001), 511--535.
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Holdbrook, M. B., The nature of customer value: an axiology of services in the consumption experience, IN Service Quality: New Directions in Theory and Practice, pp. 21--71 Sage, 1994.
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Mathwick, C. et al. Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment Journal of Retailing 77 (2001), 39--56.
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Stephenson, W. The Play Theory of Mass Communication Chicago: University of Chicago Press, 1967.
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Toms, E. G. What motivates browsing? IN T. D. Wilson & D. K. Allen, eds. Exploring the Contexts of Information Behaviour, pp 191--208 London: Taylor Graham, 1998.
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Toms, E. G. Understanding and facilitating the browsing of electronic text International Journal of Human Computer Studies, 53(3 2000), 423--452.
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Unger, L. S., & Kernan, J. B., On the meaning of leisure: an investigation of some determinants of the subjective experience Journal of Consumer Research 9 (4 1983), 381--392.
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Watters, C. R., Shepherd, M. A., & Burkowski, F. J., The Electronic News Delivery Project Journal of the American Society for Information Science, 49(2 1997), 134--150.

Cited By

View all
  • (2020)Challenges and Opportunities of ACM Digital Library: A Preliminary Survey on Different UsersSustainable Digital Communities10.1007/978-3-030-43687-2_22(278-287)Online publication date: 19-Mar-2020
  • (2017)The MIREX grand challengeJournal of the Association for Information Science and Technology10.1002/asi.2361868:1(97-112)Online publication date: 1-Jan-2017
  • (2014)Method for analysing the user experience in MOOC platforms2014 International Symposium on Computers in Education (SIIE)10.1109/SIIE.2014.7017722(157-162)Online publication date: Nov-2014
  • Show More Cited By

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Published In

cover image ACM Conferences
JCDL '04: Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
June 2004
440 pages
ISBN:1581138326
DOI:10.1145/996350
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 June 2004

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Author Tags

  1. evaluation
  2. experiential behaviour
  3. experiential value scale
  4. user experience

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JCDL04

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JCDL '04 Paper Acceptance Rate 61 of 249 submissions, 24%;
Overall Acceptance Rate 415 of 1,482 submissions, 28%

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JCDL '24
The 2024 ACM/IEEE Joint Conference on Digital Libraries
December 16 - 20, 2024
Hong Kong , China

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Cited By

View all
  • (2020)Challenges and Opportunities of ACM Digital Library: A Preliminary Survey on Different UsersSustainable Digital Communities10.1007/978-3-030-43687-2_22(278-287)Online publication date: 19-Mar-2020
  • (2017)The MIREX grand challengeJournal of the Association for Information Science and Technology10.1002/asi.2361868:1(97-112)Online publication date: 1-Jan-2017
  • (2014)Method for analysing the user experience in MOOC platforms2014 International Symposium on Computers in Education (SIIE)10.1109/SIIE.2014.7017722(157-162)Online publication date: Nov-2014
  • (2014)Dimensions of User Experience and Reaction CardsThe Emergence of Digital Libraries – Research and Practices10.1007/978-3-319-12823-8_38(365-370)Online publication date: 2014
  • (2007)MARPLE investigatesProceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 210.5555/1531407.1531444(141-144)Online publication date: 3-Sep-2007

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