research-article

CrowdUI: Supporting Web Design with the Crowd

Authors:

Jonas Oppenlaender,

Thanassis Tiropanis,

Simo HosioAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 4, Issue EICS

Article No.: 76, Pages 1 - 28

https://doi.org/10.1145/3394978

Published: 18 June 2020 Publication History

Abstract

Web design is a complex and challenging task. It involves making many design decisions that materialise preconceived notions of user needs that may or may not be true. In this paper, we investigate supporting the co-design of a website with visual feedback elicited from the website's community of users. Website users can express their needs by re-arranging and modifying the website's layout and design. To explore and validate this idea, we present CrowdUI, a web-based tool that enables members of the community of a website to visually express their design improvement ideas, frustrations and needs, and to send this feedback to the person in charge of designing or maintaining the website.

CrowdUI is validated in a study with 45 users of a popular social media and networking website. Second, our qualitative evaluation with 60 experienced web developers shows that CrowdUI is able to elicit diverse and meaningful feedback. Put together, our results suggest that CrowdUI's approach constitutes a productive setting for eliciting visual feedback from the user community as a complement to traditional ways of eliciting feedback and participatory design. Finally, based on our experiences, we discuss a design space for crowdsourced web design and provide design recommendations for similar future tools.

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Cited By

Alves SCosta RMontague KGuerreiro T(2024)Citizen-Led Personalization of User Interfaces: Investigating How People Customize Interfaces for Themselves and OthersProceedings of the ACM on Human-Computer Interaction10.1145/36869858:CSCW2(1-23)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686985
Wegener AFausel KHaug SMaedche A(2024)A Universal Web Accessibility Feedback Form: A Participatory Design StudyProceedings of the 21st International Web for All Conference10.1145/3677846.3677853(106-117)Online publication date: 13-May-2024
https://dl.acm.org/doi/10.1145/3677846.3677853
Oppenlaender JAbbas TGadiraju U(2024)The State of Pilot Study Reporting in Crowdsourcing: A Reflection on Best Practices and GuidelinesProceedings of the ACM on Human-Computer Interaction10.1145/36410238:CSCW1(1-45)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641023
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Index Terms

CrowdUI: Supporting Web Design with the Crowd
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
    2. Interactive systems and tools
      1. User interface toolkits
2. Information systems
  1. World Wide Web
    1. Web applications
      1. Crowdsourcing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 4, Issue EICS

EICS

June 2020

534 pages

EISSN:2573-0142

DOI:10.1145/3407187

Editors:
Cliff Lampe
University of Michigan
,
Jeff Nichols
Google
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Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Microsoft Research
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Wolfgang Stuerzlinger
Simon Fraser University, Canada

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Published: 18 June 2020

Online AM: 07 May 2020

Published in PACMHCI Volume 4, Issue EICS

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https://dl.acm.org/doi/10.1145/3686985
Wegener AFausel KHaug SMaedche A(2024)A Universal Web Accessibility Feedback Form: A Participatory Design StudyProceedings of the 21st International Web for All Conference10.1145/3677846.3677853(106-117)Online publication date: 13-May-2024
https://dl.acm.org/doi/10.1145/3677846.3677853
Oppenlaender JAbbas TGadiraju U(2024)The State of Pilot Study Reporting in Crowdsourcing: A Reflection on Best Practices and GuidelinesProceedings of the ACM on Human-Computer Interaction10.1145/36410238:CSCW1(1-45)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641023
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Li AWu JBigham J(2023)Using LLMs to Customize the UI of WebpagesAdjunct Proceedings of the 36th Annual ACM Symposium on User Interface Software and Technology10.1145/3586182.3616671(1-3)Online publication date: 29-Oct-2023
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Haug SBenke IMaedche A(2023)Aligning Crowdworker Perspectives and Feedback Outcomes in Crowd-Feedback System DesignProceedings of the ACM on Human-Computer Interaction10.1145/35794567:CSCW1(1-28)Online publication date: 16-Apr-2023
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Haug SBenke IFischer DMaedche A(2023)CrowdSurfer: Seamlessly Integrating Crowd-Feedback Tasks into Everyday Internet SurfingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580994(1-16)Online publication date: 19-Apr-2023
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Shah H(2023)Harnessing Web Accessibility Tools for WCAG 2.1 Migration of a Design System2023 International Conference on Computing, Networking, Telecommunications & Engineering Sciences Applications (CoNTESA)10.1109/CoNTESA61248.2023.10384953(54-60)Online publication date: 14-Dec-2023
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