abstract

Developing Recommendation System to provide a Personalized Learning experience at Chegg

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Sanghamitra DebAuthors Info & Claims

RecSys '20: Proceedings of the 14th ACM Conference on Recommender Systems

Page 570

https://doi.org/10.1145/3383313.3411557

Published: 22 September 2020 Publication History

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Abstract

Online learning has become the primary source of education in 2020 with the impact of COVID-19 forcing millions of students to stay at home. In order to personalize the learning experience we have built a recommendation system that takes advantage of the (1) Rich content developed at Chegg (2) An excellent knowledge graph that organizes content in a hierarchical fashion (3) Interaction of students across multiple products to enhance user signal in individual products.

Chegg is a centralized learning platform. Students visit Chegg to get help with homework using Chegg Study, learn from flashcards for their tests, practice examinations, learn relevant concepts, work with a tutor online to get one on one learning experience. This represents a large amount of content available to students. In order to organize the content we have developed a Knowledge Graph with nodes representing a hierarchical scheme of concepts taught at different educational institutions and the content at Chegg. In order to create edges between concept nodes and content we build text classifiers to tag content with concept nodes.

Often students will interact with one or two products such as Chegg Study or Text Book rentals and browse other products such as flashcards, exam practice, etc. In order to suggest relevant content to them, we deduce the concepts they have been studying in products where they are more active and suggest content in products where they are less active.

In this presentation I will talk about the general framework for developing personalized recommendations at Chegg and do a deep dive into (1) Text classifiers required for content tagging and (2) Building cross product recommendations. In text classification, I will go into details about working with noisy training data and model improvements using multi-task learning [1]. For cross product recommendations I will talk about combining user signals from multiple products [2] to deduce general pattern of student interest and use that information to retrieve relevant content — for example flashcards or practice exams for users.

References

[1]

Jin, Ning & Wu, Jiaxian & Ma, Xiang & Yan, Ke & Mo, Yuchang. (2020). Multi-task learning model based on Multi-scale CNN and LSTM for sentiment classification. IEEE Access. PP. 1-1. 10.1109/ACCESS.2020.2989428

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[2]

Cheng-Te Li, Chia-Tai Hsu, and Man-Kwan Shan. 2018. A Cross-Domain Recommendation Mechanism for Cold-Start Users Based on Partial Least Squares Regression. ACM Trans. Intell. Syst. Technol. 9, 6, Article 67 (November 2018), 26 pages.

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Dol SJawandhiya P(2024) Recommending the Rules Related to Course Grades in Education Sector using SK C A AR Algorithm 2024 Second International Conference on Emerging Trends in Information Technology and Engineering (ICETITE)10.1109/ic-ETITE58242.2024.10493294(1-10)Online publication date: 22-Feb-2024
https://doi.org/10.1109/ic-ETITE58242.2024.10493294
Anuyah OConrado ACarlson CGilbride HMetoyer R(2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023
https://dl.acm.org/doi/10.1145/3610720

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RecSys '20: Proceedings of the 14th ACM Conference on Recommender Systems

September 2020

796 pages

ISBN:9781450375832

DOI:10.1145/3383313

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 22 September 2020

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RecSys '20: Fourteenth ACM Conference on Recommender Systems

September 22 - 26, 2020

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Dol SJawandhiya P(2024) Recommending the Rules Related to Course Grades in Education Sector using SK C A AR Algorithm 2024 Second International Conference on Emerging Trends in Information Technology and Engineering (ICETITE)10.1109/ic-ETITE58242.2024.10493294(1-10)Online publication date: 22-Feb-2024
https://doi.org/10.1109/ic-ETITE58242.2024.10493294
Anuyah OConrado ACarlson CGilbride HMetoyer R(2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023
https://dl.acm.org/doi/10.1145/3610720

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