extended-abstract

Am I Asking It Properly?: Designing and Evaluating Interview Chatbots to Improve Elicitation in an Ethical Way

Author:

Xu HanAuthors Info & Claims

IUI '20 Companion: Companion Proceedings of the 25th International Conference on Intelligent User Interfaces

Pages 33 - 34

https://doi.org/10.1145/3379336.3381509

Published: 17 March 2020 Publication History

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Abstract

The increasingly prevalent use of chatbots provides an innovative way to conduct conversation interviews. However, the lack of comprehensive design guidance and robust evaluation methodologies challenge designers in developing interview chatbots with good elicitation and ethics. This proposal presents our progress on investigating interview chatbots' performances in eliciting high-quality response without breaking any ethical rules, based on which an automatic evaluation framework will be developed. We also present our plan to propose design implications and prototypes for more robust interview chatbot development cycle.

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Cited By

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Coghlan SLeins KSheldrick SCheong MGooding PD'Alfonso S(2023)To chat or bot to chat: Ethical issues with using chatbots in mental healthDIGITAL HEALTH10.1177/205520762311835429Online publication date: 22-Jun-2023
https://doi.org/10.1177/20552076231183542
Doyle PRough DEdwards JCowan BClark LPorcheron MSchlögl STorres MMunteanu CMurad CSin JLee MAylett MCandello HVerbert KParra DHammond TKnijnenburg BO'Donovan JTaele P(2021)CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface InteractionsCompanion Proceedings of the 26th International Conference on Intelligent User Interfaces10.1145/3397482.3450706(12-14)Online publication date: 14-Apr-2021
https://dl.acm.org/doi/10.1145/3397482.3450706
Suakanto SSiswanto JFebrianti Kusumasari TReza Prasetyo IHardiyanti M(2021)Interview Bot for Improving Human Resource Management2021 International Conference on ICT for Smart Society (ICISS)10.1109/ICISS53185.2021.9533248(1-5)Online publication date: 2-Aug-2021
https://doi.org/10.1109/ICISS53185.2021.9533248

Index Terms

Am I Asking It Properly?: Designing and Evaluating Interview Chatbots to Improve Elicitation in an Ethical Way
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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Published In

IUI '20 Companion: Companion Proceedings of the 25th International Conference on Intelligent User Interfaces

March 2020

153 pages

ISBN:9781450375139

DOI:10.1145/3379336

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 17 March 2020

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IUI '20

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SIGAI
SIGCHI

IUI '20: 25th International Conference on Intelligent User Interfaces

March 17 - 20, 2020

Cagliari, Italy

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Overall Acceptance Rate 746 of 2,811 submissions, 27%

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IUI '25

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30th International Conference on Intelligent User Interfaces

March 24 - 27, 2025

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Cited By

View all

Coghlan SLeins KSheldrick SCheong MGooding PD'Alfonso S(2023)To chat or bot to chat: Ethical issues with using chatbots in mental healthDIGITAL HEALTH10.1177/205520762311835429Online publication date: 22-Jun-2023
https://doi.org/10.1177/20552076231183542
Doyle PRough DEdwards JCowan BClark LPorcheron MSchlögl STorres MMunteanu CMurad CSin JLee MAylett MCandello HVerbert KParra DHammond TKnijnenburg BO'Donovan JTaele P(2021)CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface InteractionsCompanion Proceedings of the 26th International Conference on Intelligent User Interfaces10.1145/3397482.3450706(12-14)Online publication date: 14-Apr-2021
https://dl.acm.org/doi/10.1145/3397482.3450706
Suakanto SSiswanto JFebrianti Kusumasari TReza Prasetyo IHardiyanti M(2021)Interview Bot for Improving Human Resource Management2021 International Conference on ICT for Smart Society (ICISS)10.1109/ICISS53185.2021.9533248(1-5)Online publication date: 2-Aug-2021
https://doi.org/10.1109/ICISS53185.2021.9533248

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