abstract

CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community

Authors:

Heloisa Candello,

Cosmin Munteanu,

María Inés Torres,

Martin Porcheron,

Chelsea M. Myers,

Benjamin Cowan,

Stephan Schlögl,

Christine Murad,

Stuart ReevesAuthors Info & Claims

CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 8

https://doi.org/10.1145/3334480.3375152

Published: 25 April 2020 Publication History

Abstract

The aim of this workshop is twofold. First, it aims to grow critical mass in Conversational User Interfaces (CUI) research by mapping the grand challenges in designing and researching these interactions. Second, this workshop is intended to further build the CUI community with these challenges in mind, whilst also growing CUI research presence at CHI. In particular, the workshop will survey and map topics such as: interaction design for text and voice-based CUI; the interplay between engineering efforts such as in Natural language Processing (NLP) and the design of CUI; practical CUI applications (e.g. human-robot interaction, public spaces, hands-free and wearables); and social, contextual, and cultural aspects of CUI design (e.g. ethics, privacy, trust, information exploration, persuasion, well-being, or decision-making, marginalized users). By drawing from the diverse interdisciplinary expertise that defines CHI, we are proposing this workshop as a platform on which to build a community that is better equipped to tackle an emerging field that is rapidly-evolving, yet is under-studied --- especially as the commercial advances seem to outpace the scholarly research in this space.

References

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Heloisa Candello, Claudio Pinhanez, and Flavio Figueiredo. 2017a. Typefaces and the Perception of Humanness in Natural Language Chatbots. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. ACM, 3476--3487.

Digital Library

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Heloisa Candello, Claudio Pinhanez, David Millen, and Bruna Daniele Andrade. 2017b. Shaping the Experience of a Cognitive Investment Adviser. In International Conference of Design, User Experience, and Usability. Springer, 594--613.

[3]

Leigh Clark, Benjamin R Cowan, Justin Edwards, Cosmin Munteanu, Christine Murad, Matthew Aylett, Roger K Moore, Jens Edlund, Eva Szekely, Patrick Healey, and others. 2019a. Mapping Theoretical and Methodological Perspectives for Understanding Speech Interface Interactions. In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems. ACM, W20.

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Leigh Clark, Philip Doyle, Diego Garaialde, Emer Gilmartin, Stephan Schlögl, Jens Edlund, Matthew Aylett, João Cabral, Cosmin Munteanu, Justin Edwards, and Benjamin R Cowan. 2019b. The State of Speech in HCI: Trends, Themes and Challenges. Interacting with Computers (09 2019). iwz016.

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Leigh Clark, Cosmin Munteanu, Vincent Wade, Benjamin R. Cowan, Nadia Pantidi, Orla Cooney, Philip Doyle, Diego Garaialde, Justin Edwards, Brendan Spillane, Emer Gilmartin, and Christine Murad. 2019c. What Makes a Good Conversation?. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19. ACM Press, New York, New York, USA, 1--12.

Digital Library

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Benjamin R. Cowan and Leigh Clark. 2019. CUI '19: Proceedings of the 1st International Conference on Conversational User Interfaces. ACM, New York, NY, USA.

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Benjamin R. Cowan, Philip Doyle, Justin Edwards, Diego Garaialde, Ali Hayes-Brady, Holly P. Branigan, João Cabral, and Leigh Clark. 2019. What's in an Accent?: The Impact of Accented Synthetic Speech on Lexical Choice in Human-machine Dialogue. In Proceedings of the 1st International Conference on Conversational User Interfaces (CUI '19). ACM, New York, NY, USA, Article 23, 8 pages.

Digital Library

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Joel E Fischer, Stuart Reeves, Barry Brown, and Andrés Lucero. 2018. Beyond "Same Time, Same Place": Introduction to the Special Issue on Collocated Interaction. Human--Computer Interaction 33, 5--6 (2018), 305--310.

[9]

Joel E. Fischer, Stuart Reeves, Martin Porcheron, and Rein Ove Sikveland. 2019. Progressivity for voice interface design. In Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19. ACM Press, New York, New York, USA, 1--8.

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David R. Large, Leigh Clark, Gary Burnett, Kyle Harrington, Jacob Luton, Peter Thomas, and Pete Bennett. 2019. "It's Small Talk, Jim, but Not As We Know It.": Engendering Trust Through Human-agent Conversation in an Autonomous, Self-driving Car. In Proceedings of the 1st International Conference on Conversational User Interfaces (CUI '19). ACM, New York, NY, USA.

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Vera Q Liao, Muhammed Masud Hussain, Praveen Chandar, Matthew Davis, Marco Crasso, Dakuo Wang, Michael Muller, Sadat N Shami, and Werner Geyer. 2018. All Work and no Play? Conversations with a Question-and-Answer Chatbot in the Wild. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI'18). ACM, New York, NY, USA, Vol. 13.

[12]

Cosmin Munteanu, Pourang Irani, Sharon Oviatt, Matthew Aylett, Gerald Penn, Shimei Pan, Nikhil Sharma, Frank Rudzicz, Randy Gomez, Ben Cowan, and others. 2017. Designing speech, acoustic and multimodal interactions. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems. ACM, 601--608.

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Cosmin Munteanu, Matt Jones, Steve Whittaker, Sharon Oviatt, Matthew Aylett, Gerald Penn, Stephen Brewster, and Nicolas d'Alessandro. 2014. Designing speech and language interactions. In CHI'14 Extended Abstracts on Human Factors in Computing Systems. ACM, 75--78.

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Cosmin Munteanu and Gerald Penn. 2015. Speech-based interaction: Myths, challenges, and opportunities. In Proceedings of the 20th International Conference on Intelligent User Interfaces. ACM, 437--438.

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Christine Murad and Cosmin Munteanu. 2019. "I don't know what you're talking about, HALexa". In Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19. ACM Press, New York, New York, USA, 1--3.

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Digital Library

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Stuart Reeves, Martin Porcheron, Joel E Fischer, Heloisa Candello, Donald McMillan, Moira McGregor, Robert J Moore, Rein Sikveland, Alex S Taylor, Julia Velkovska, and others. 2018. Voice-based Conversational UX Studies and Design. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems. ACM, W38.

[18]

Brendan Spillane, Emer Gilmartin, Christian Saam, and Vincent Wade. 2019. Issues Relating to Trust in Care Agents for the Elderly. In Proceedings of the 1st International Conference on Conversational User Interfaces (CUI '19). ACM, New York, NY, USA, Article 20, 3 pages.

Digital Library

Cited By

Seaborn KSawa YWatanabe M(2024)Coimagining the Future of Voice Assistants with Cultural SensitivityHuman Behavior and Emerging Technologies10.1155/2024/32387372024(1-21)Online publication date: 25-Mar-2024
https://doi.org/10.1155/2024/3238737
Edwards Jde Araujo ADesai Sde Wit JCandello HRough DClark LRoberts ACowan B(2024)EduCUI: The First International Workshop for Conversational User Interfaces in EducationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669997(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669997
Murad CMunteanu CCowan BClark LPorcheron MFischer JCandello HLangevin R(2023)Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource DevelopmentProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597440(1-5)Online publication date: 19-Jul-2023
https://dl.acm.org/doi/10.1145/3571884.3597440
Show More Cited By

Index Terms

CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community
1. Human-centered computing
  1. Human computer interaction (HCI)

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Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

4474 pages

ISBN:9781450368193

DOI:10.1145/3334480

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

Copyright © 2020 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 April 2020

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Abstract

Conference

CHI '20

Sponsor:

SIGCHI

CHI '20: CHI Conference on Human Factors in Computing Systems

April 25 - 30, 2020

HI, Honolulu, USA

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Citations

Cited By

Seaborn KSawa YWatanabe M(2024)Coimagining the Future of Voice Assistants with Cultural SensitivityHuman Behavior and Emerging Technologies10.1155/2024/32387372024(1-21)Online publication date: 25-Mar-2024
https://doi.org/10.1155/2024/3238737
Edwards Jde Araujo ADesai Sde Wit JCandello HRough DClark LRoberts ACowan B(2024)EduCUI: The First International Workshop for Conversational User Interfaces in EducationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669997(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669997
Murad CMunteanu CCowan BClark LPorcheron MFischer JCandello HLangevin R(2023)Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource DevelopmentProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597440(1-5)Online publication date: 19-Jul-2023
https://dl.acm.org/doi/10.1145/3571884.3597440
Sin JCandello HClark LCowan BLee MMunteanu CPorcheron MVölkel SBranham SBrewer RChaves AJaber RLazar A(2023)CUI@CHI: Inclusive Design of CUIs Across Modalities and MobilitiesExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3573820(1-5)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3573820
Salminen JJung SAlmerekhi HCambria EJansen B(2023)How Can Natural Language Processing and Generative AI Address Grand Challenges of Quantitative User Personas?HCI International 2023 – Late Breaking Papers10.1007/978-3-031-48057-7_14(211-231)Online publication date: 23-Jul-2023
https://dl.acm.org/doi/10.1007/978-3-031-48057-7_14
Candello HPinhanez CMuller MWessel M(2022)Unveiling Practices of Customer Service Content Curators of Conversational AgentsProceedings of the ACM on Human-Computer Interaction10.1145/35557686:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555768
Lee MSin JLaban GKraus MClark LPorcheron MCowan BFølstad AMunteanu CCandello H(2022)Ethics of Conversational User InterfacesExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503699(1-7)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503699
Edwards JWintersberger PClark LRough DDoyle PBanks VWyner AJanssen CCowan B(2021)CUI @ Auto-UI: Exploring the Fortunate and Unfortunate Futures of Conversational Automotive User Interfaces13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3473682.3479717(186-189)Online publication date: 9-Sep-2021
https://dl.acm.org/doi/10.1145/3473682.3479717
Le Maguer SCowan B(2021)Synthesizing a human-like voice is the easy wayProceedings of the 3rd Conference on Conversational User Interfaces10.1145/3469595.3469614(1-3)Online publication date: 27-Jul-2021
https://dl.acm.org/doi/10.1145/3469595.3469614
Garg RPorcheron MClark LCowan BFølstad AZhang BPaay JLuger E(2021)CUI@CSCW: Inclusive and Collaborative Child-facing Voice TechnologiesCompanion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3462204.3481720(327-330)Online publication date: 23-Oct-2021
https://dl.acm.org/doi/10.1145/3462204.3481720
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