Nothing Special   »   [go: up one dir, main page]

skip to main content
10.1145/3313831.3376759acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
research-article

On Pause: How Online Instructional Videos are Used to Achieve Practical Tasks

Published: 23 April 2020 Publication History

Abstract

Instructional videos have become an important site of everyday learning. This paper explores how these videos are used to complete practical tasks, analyzing video-recorded interactions between pairs of users. Users need to repeatedly pause their videos to be able to follow the instructions, and we document how pausing is used to coordinate and interweave watching and doing. We describe four purposes and types of pausing: finding task objects, turning to action, keeping up, and fixing problems. Building on these results, we discuss how video players could better support following instructions, and the role of basic user interface functions in complex tasks involving different forms of engagement with the physical world and with screen-based activity.

References

[1]
Wayne A. Beach. 1993. Transitional regularities for 'casual' "Okay" usages. J. Pragmat. 19, 4 (1993), 325--352.
[2]
Barry Brown, Moira McGregor, and Donald McMillan. 2015. Searchable Objects: Search in Everyday Conversation. ACM Press, In Press.
[3]
Barry Brown, Kenton O'hara, Moira Mcgregor, and Donald Mcmillan. 2018. Text in Talk: Lightweight Messages in Co-Present Interaction. ACM Trans Comput-Hum Interact 24, 6 (January 2018), 42:1--42:25.
[4]
Graham Button (Ed.). 1993. Technology in working order: studies of work, interaction and technology. Routledge, London.
[5]
Minsuk Chang, Anh Truong, Oliver Wang, Maneesh Agrawala, and Juho Kim. 2019. How to design voice based navigation for how-to videos. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, ACM, 701.
[6]
Kai-Yin Cheng, Sheng-Jie Luo, Bing-Yu Chen, and Hao-Hua Chu. 2009. SmartPlayer: user-centric video fast-forwarding. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 789--798.
[7]
Giovanni Circella, Patricia L. Mokhtarian, and Laura K. Poff. 2012. A conceptual typology of multitasking behavior and polychronicity preferences. Electron. Int. J. Time Use Res. 9, 1 (November 2012), 59--107.
[8]
Chris Crockford and Harry Agius. 2006. An empirical investigation into user navigation of digital video using the VCR-like control set. Int. J. Hum.-Comput. Stud. 64, 4 (2006), 340--355.
[9]
Pierre Dragicevic, Gonzalo Ramos, Jacobo Bibliowitcz, and Derek Nowrouzezahrai. 2008. Video browsing by direct manipulation. Proc. SIGCHI Conf. Hum. Factors Comput. Syst. ACM (2008), 237--246.
[10]
Benoît Encelle, Magali Ollagnier Beldame, and Yannick Prié. 2013. Towards the usage of pauses in audio-described videos. In Proceedings of the 10th International Cross-Disciplinary Conference on Web Accessibility - W4A '13, ACM Press, Rio de Janeiro, Brazil, 1.
[11]
Harold Garfinkel. 1967. Studies in Ethnomethodology. Prentice Hall.
[12]
Harold Garfinkel and Anne Rawls. 2002. Ethnomethodology's Program. Rowman & Littlefield Publishers, Inc.
[13]
Harold Garfinkel and Harvey Sacks. 1970. On formal structures of practical actions. In Theoretical Sociology: Perspectives and development (J. McKinney & E. Tiryakian). Appleton Century Crofts, New York, 337--366.
[14]
Pentti Haddington, Tiina Keisanen, Lorenza Mondada, and Maurice Nevile (Eds.). 2014. Multiactivity in Social Interaction: Beyond multitasking. John Benjamins Publishing Company, Amsterdam.
[15]
Mariam Hassib, Mohamed Khamis, Susanne Friedl, Stefan Schneegass, and Florian Alt. 2017. Brainatwork: logging cognitive engagement and tasks in the workplace using electroencephalography. In Proceedings of the 16th international conference on mobile and ubiquitous multimedia, ACM, 305--310.
[16]
Christian Heath and Paul Luff. 2000. Technology in Action. Cambridge University Press.
[17]
John Heritage. 1984. A change-of-state token and aspects of its sequential placement. In Structures of social action (J. M. Atkinson & J. Heritage (Eds.)). 299-345.
[18]
Jon Hindmarsh, Patricia Reynolds, and Stephen Dunne. 2011. Exhibiting understanding: The body in apprenticeship. J. Pragmat. 43, 2 (2011), 489--503.
[19]
Kristina Höök. 2018. Designing with the body: somaesthetic interaction design. MIT Press.
[20]
Leelo Keevallik. 2015. Coordinating the temporalities of talk and dance. Temporality Interact. (2015), 309--336.
[21]
Susan Kenyon. 2010. What do we mean by multitasking? - Exploring the need for methodological clarification in time use research. Electron. Int. J. Time Use Res. 7, 1 (November 2010), 42--60.
[22]
Seungwon Kim, Sasa Junuzovic, and Kori Inkpen. 2014. The Nomad and the Couch Potato: Enriching Mobile Shared Experiences with Contextual Information. In Proceedings of the 18th International Conference on Supporting Group Work (GROUP '14), ACM, New York, NY, USA, 167--177.
[23]
Ben Lafreniere, Andrea Bunt, Matthew Lount, and Michael Terry. 2013. Understanding the roles and uses of web tutorials. In Seventh International AAAI Conference on Weblogs and Social Media.
[24]
Walter S. Lasecki, Raja Kushalnagar, and Jeffrey P. Bigham. 2014. Helping students keep up with real-time captions by pausing and highlighting. In Proceedings of the 11th Web for All Conference on - W4A '14, ACM Press, Seoul, Korea, 1--8.
[25]
Eric Laurier, Barry Brown, and Moira McGregor. 2015. Mediated Pedestrian Mobility: Walking and the Map App. Mobilities (2015), 1--18.
[26]
Eric Livingston. 2008. Ethnographies of reason. Routledge.
[27]
Michael Lynch, Eric Livingston, and Harold Garfinkel. 1983. Temporal Order in Laboratory Life. S. 205--238 in: KD Knorr Cetina & M. Mulkay (Hrsg.), Science Observed: Perspectives on the Social Study of Science. London: Sage.
[28]
Justin Matejka, Tovi Grossman, and George Fitzmaurice. 2013. Swifter: improved online video scrubbing. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1159--1168.
[29]
Helen Melander and Fritjof Sahlström. 2009. Learning to fly-The progressive development of situation awareness. Scand. J. Educ. Res. 53, 2 (2009), 151--166.
[30]
David Mogensen. 2015. I Want-to-Do Moments: From Home to Beauty. Think with Google. Retrieved September 18, 2019 from https://www.thinkwithgoogle.com/marketing-resources/micro-moments/i-want-to-do-micro-moments/
[31]
Lorenza Mondada. 2016. Challenges of multimodality: Language and the body in social interaction. J. Socioling. 20, 3 (June 2016), 336--366.
[32]
Bonnie A. Nardi, Steve Whittaker, and Erin Bradner. 2000. Interaction and Outeraction: Instant Messaging in Action. In Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW '00), ACM, New York, NY, USA, 79--88.
[33]
Cuong Nguyen and Feng Liu. 2015. Making software tutorial video responsive. Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. ACM, 1565--1568.
[34]
Amy Ogan, Vincent Aleven, and Christopher Jones. 2008. Pause, predict, and ponder: use of narrative videos to improve cultural discussion and learning. In Proceeding of the twenty-sixth annual CHI conference on Human factors in computing systems - CHI '08, ACM Press, Florence, Italy, 155.
[35]
Suporn Pongnumkul, Mira Dontcheva, Wilmot Li, Jue Wang, Lubomir Bourdev, Shai Avidan, and Michael F. Cohen. 2011. Pause-and-play: automatically linking screencast video tutorials with applications. In Proceedings of the 24th annual ACM symposium on User interface software and technology, ACM, 135--144.
[36]
Mirka Rauniomaa, Pentti Haddington, Helen Melander, Anne-Danièle Gazin, Mathias Broth, Jakob Cromdal, Lena Levin, and Paul McIlvenny. 2018. Parsing tasks for the mobile novice in real time: Orientation to the learner's actions and to spatial and temporal constraints in instructing-on-the-move. J. Pragmat. 128, (2018), 30--52.
[37]
Harvey Sacks. 1995. Lectures on conversation: vol 1 & 2. Basil Blackwell, Oxford.
[38]
Emanuel A. Schegloff. 2007. Sequence organization in interaction: Volume 1: A primer in conversation analysis. Cambridge University Press. Retrieved September 20, 2016 from https://www.google.com/books?hl=en&lr=&id=5XbJRFQ4dhsC&oi=fnd&pg=PR11&dq=sequence+organization&ots=MjA2ETTY1r&sig=p1-_6UkzJWSJrDeDKftpm3nnn-A
[39]
Emanuel Schegloff, Gail Jefferson, and Harvey Sacks. 1974. A simplest systematics for the organization of turn-taking for conversation. Language 50, 4 (1974), 696--735.
[40]
Lucille Alice Suchman. 2007. Human-machine reconfigurations: plans and situated actions. Cambridge University Press, Cambridge; New York.
[41]
Peter Tolmie, Andy Crabtree, Tom Rodden, and Steve Benford. 2008. "Are You Watching This Film or What?": Interruption and the Juggling of Cohorts. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (CSCW '08), ACM, New York, NY, USA, 257--266.
[42]
Wojciech H. Zurek (Ed.). 1990. Complexity, Entropy and the Physics of Information (1 edition ed.). Westview Press, Redwood City, Calif.

Cited By

View all
  • (2024)Having Difficulty Understanding Manuals? Automatically Converting User Manuals into Instructional VideosProceedings of the ACM on Human-Computer Interaction10.1145/36602458:EICS(1-19)Online publication date: 17-Jun-2024
  • (2024)TutoAI: a cross-domain framework for AI-assisted mixed-media tutorial creation on physical tasksProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642443(1-17)Online publication date: 11-May-2024
  • (2023)Learning With Pedagogical Models: Videos As Adjuncts to Apprenticeship for Surgical TrainingProceedings of the ACM on Human-Computer Interaction10.1145/35796157:CSCW1(1-40)Online publication date: 16-Apr-2023
  • Show More Cited By

Index Terms

  1. On Pause: How Online Instructional Videos are Used to Achieve Practical Tasks

      Recommendations

      Comments

      Please enable JavaScript to view thecomments powered by Disqus.

      Information & Contributors

      Information

      Published In

      cover image ACM Conferences
      CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
      April 2020
      10688 pages
      ISBN:9781450367080
      DOI:10.1145/3313831
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

      Sponsors

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 23 April 2020

      Permissions

      Request permissions for this article.

      Check for updates

      Author Tags

      1. ethnomethodology
      2. instructional videos
      3. pause button
      4. video interface
      5. video players

      Qualifiers

      • Research-article

      Funding Sources

      • Marcus and Amelia Wallenberg

      Conference

      CHI '20
      Sponsor:

      Acceptance Rates

      Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

      Upcoming Conference

      CHI '25
      CHI Conference on Human Factors in Computing Systems
      April 26 - May 1, 2025
      Yokohama , Japan

      Contributors

      Other Metrics

      Bibliometrics & Citations

      Bibliometrics

      Article Metrics

      • Downloads (Last 12 months)114
      • Downloads (Last 6 weeks)8
      Reflects downloads up to 16 Nov 2024

      Other Metrics

      Citations

      Cited By

      View all
      • (2024)Having Difficulty Understanding Manuals? Automatically Converting User Manuals into Instructional VideosProceedings of the ACM on Human-Computer Interaction10.1145/36602458:EICS(1-19)Online publication date: 17-Jun-2024
      • (2024)TutoAI: a cross-domain framework for AI-assisted mixed-media tutorial creation on physical tasksProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642443(1-17)Online publication date: 11-May-2024
      • (2023)Learning With Pedagogical Models: Videos As Adjuncts to Apprenticeship for Surgical TrainingProceedings of the ACM on Human-Computer Interaction10.1145/35796157:CSCW1(1-40)Online publication date: 16-Apr-2023
      • (2023)Exploring Audio Icons for Content-Based Navigation in Voice User InterfacesProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3604302(1-9)Online publication date: 19-Jul-2023
      • (2023)Stargazer: An Interactive Camera Robot for Capturing How-To Videos Based on Subtle Instructor CuesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580896(1-16)Online publication date: 19-Apr-2023
      • (2023)How Older Adults Use Online Videos for LearningProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580671(1-16)Online publication date: 19-Apr-2023
      • (2022)Designing Motion: Lessons for Self-driving and Robotic Motion from Human Traffic InteractionProceedings of the ACM on Human-Computer Interaction10.1145/35675557:GROUP(1-21)Online publication date: 29-Dec-2022
      • (2022)Supporting Awareness of Visual Impairments and Accessibility Reflections through Video Demos and Design CardsNordic Human-Computer Interaction Conference10.1145/3546155.3546697(1-15)Online publication date: 8-Oct-2022
      • (2022)Synthesis-Assisted Video Prototyping From a DocumentProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545676(1-10)Online publication date: 29-Oct-2022
      • (2022)Visualizing Instructions for Physical Training: Exploring Visual Cues to Support Movement Learning from Instructional VideosProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517735(1-16)Online publication date: 29-Apr-2022
      • Show More Cited By

      View Options

      Login options

      View options

      PDF

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader

      HTML Format

      View this article in HTML Format.

      HTML Format

      Media

      Figures

      Other

      Tables

      Share

      Share

      Share this Publication link

      Share on social media