research-article

Accessibility in Action: Co-Located Collaboration among Deaf and Hearing Professionals

Authors:

Anne Marie PiperAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 2, Issue CSCW

Article No.: 180, Pages 1 - 25

https://doi.org/10.1145/3274449

Published: 01 November 2018 Publication History

Abstract

Although accessibility in academic and professional workplaces is a well-known issue, understanding how teams with different abilities communicate and coordinate in technology-rich workspaces is less well understood. When hearing people collaborate around computers, they rely on the ability to simultaneously see and hear as they start a shared document, talk to each other while editing, and gesture towards the screen. This interaction norm breaks down for teams of people with different sensory abilities, such as Deaf and hearing collaborators, who rely on visual communication. Through interviews and observations, we analyze how Deaf-hearing teams collaborate on a variety of naturalistic tasks. Our findings reveal that Deaf-hearing teams create accessibility through their moment-to-moment co-located interaction and emerging team practices over time. We conclude with a discussion of how studying co-located Deaf-hearing interaction extends our understanding of accessibility in mixed-ability teams and provides new insights for groupware systems.

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Index Terms

Accessibility in Action: Co-Located Collaboration among Deaf and Hearing Professionals
1. Human-centered computing
  1. Accessibility
    1. Empirical studies in accessibility
  2. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 2, Issue CSCW

November 2018

4104 pages

EISSN:2573-0142

DOI:10.1145/3290265

Editors:
Karrie Karahalios
University of Illinois & Adobe
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Andrés Monroy-Hernández
Snap Inc.
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Airi Lampinen
Stockholm University
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Geraldine Fitzpatrick
Vienna University of Technology

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Published in PACMHCI Volume 2, Issue CSCW

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