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Too tense for candy crush: affect influences user engagement with proactively suggested content

Published: 04 September 2017 Publication History

Abstract

Push notifications are increasingly being used to engage users with app content. In the present research, we propose that users' current affect (i.e., how they are feeling) should be a critical---yet underexplored---factor in user engagement. Participants (N = 337) downloaded a custom-developed app that delivered notifications. After attending to a notification (N = 32,704), participants reported how they felt and chose whether to engage with further content; they could choose between mentally demanding or simple/diverting tasks. When feeling good, people were less likely to engage with mentally demanding tasks. When feeling calm, people were more likely to engage with diverting tasks. When feeling energetic, people were less likely to respond to distractions altogether. These findings provide a tantalizing first glimpse into how affect predicts the kind of content users choose to engage with, paving the way for the use of affect in the design of notification systems.

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  • (2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
  • (2023)What makes IM users (un)responsiveInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102983172:COnline publication date: 1-Apr-2023
  • (2021)“I Got Some Free Time”: Investigating Task-execution and Task-effort Metrics in Mobile Crowdsourcing TasksProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445477(1-14)Online publication date: 6-May-2021
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Published In

cover image ACM Conferences
MobileHCI '17: Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services
September 2017
874 pages
ISBN:9781450350754
DOI:10.1145/3098279
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Publication History

Published: 04 September 2017

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Author Tags

  1. affect
  2. attention management
  3. mobile computing
  4. pervasive computing
  5. proactive recommendations
  6. push notifications
  7. user engagement

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MobileHCI '17 Paper Acceptance Rate 45 of 224 submissions, 20%;
Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

View all
  • (2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
  • (2023)What makes IM users (un)responsiveInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102983172:COnline publication date: 1-Apr-2023
  • (2021)“I Got Some Free Time”: Investigating Task-execution and Task-effort Metrics in Mobile Crowdsourcing TasksProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445477(1-14)Online publication date: 6-May-2021
  • (2021)IM Receptivity and Presentation-type Preferences among Users of a Mobile App with Automated Receptivity-status AdjustmentProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445209(1-14)Online publication date: 6-May-2021
  • (2021)Designing an Experience Sampling Method for Smartphone Based Emotion DetectionIEEE Transactions on Affective Computing10.1109/TAFFC.2019.290556112:4(913-927)Online publication date: 1-Oct-2021
  • (2018)A Survey to Understand Emotional Situations on the Road and What They Mean for Affective Automotive UIsMultimodal Technologies and Interaction10.3390/mti20400752:4(75)Online publication date: 25-Oct-2018
  • (2017)Beyond InterruptibilityProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/31309561:3(1-25)Online publication date: 11-Sep-2017

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