research-article

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Post-userism

Authors:

Eric P. S. Baumer,

Jed R. BrubakerAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 6291 - 6303

https://doi.org/10.1145/3025453.3025740

Published: 02 May 2017 Publication History

Abstract

HCI is focused on improving the interactions we have with technology and innovating new types of interactions, as well as expanding the types of people for whom those interactions are designed. Central to these efforts is the simultaneously empowering and contested construct of the "user." This paper examines what the construct of the user highlights, as well as what it conceals. We introduce post-userism, a perspective that simultaneously acknowledges the limits of, and proposes alternatives to, the central construct of the user as proxy for the "human" in HCI. Drawing on developments across the historical trajectory of HCI, we articulate how the user is enacted across four different levels of representation-systems, interface, design process, and the ideology and identify situations where the user breaks down. Synthesizing prior work, we offer a series of strategies for grappling with such situations. In doing so, we seek to overcome the limitations imposed by the user and develop a language that will aid in evolving the foundations of HCI by asking what, exactly, we place at the center of our scholarship and design.

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Cited By

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Fadrigon BGordon PLupica JAmes M(2024)A Playbook to be Proud of: Making the Case for LGBTQ+ Inclusive User Account DesignProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642784(1-22)Online publication date: 11-May-2024
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Index Terms

Post-userism
1. Human-centered computing

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cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

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Published: 02 May 2017

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https://dl.acm.org/doi/10.1145/3660344
Lu J(2024)Empowering End-Users Toward Roles in Sustainable ComputingCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665131(55-58)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3665131
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