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Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online Manipulation

Authors:

Lorena Sánchez Chamorro,

Romain Toebosch,

Carine LallemandAuthors Info & Claims

DIS '24: Proceedings of the 2024 ACM Designing Interactive Systems Conference

Pages 668 - 684

https://doi.org/10.1145/3643834.3661513

Published: 01 July 2024 Publication History

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Abstract

Manipulative designs — i.e., dark patterns — have pervaded online interactions in most sectors from e-commerce to social media, banking, and healthcare. Understanding how individuals experience and cope with online manipulation is essential to support evolved design practices and regulatory measures. Yet studies on populations who may be more vulnerable to online manipulation are scarce. Through a series of “magic machines” workshops, we investigated the experiences of older adults (N=31) with online manipulation, their needs, and the strategies they imagine to resist manipulative practices. Our results show that participants tend to attribute manipulation to an “unknown” person and do not distinguish platforms from content. Through their machines, they expressed four primary needs to resist manipulation: knowledge, awareness, right to sanctuary, and control. Our study contributes insights into older adults’ experiences with online manipulation and brings design challenges for effective countermeasures to manipulation that address the needs of all users.

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Cited By

Sanchez Chamorro LLallemand CGray C(2024)"My Mother Told Me These Things are Always Fake" - Understanding Teenagers' Experiences with Manipulative DesignsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660704(1469-1482)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660704

Index Terms

Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online Manipulation
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
2. Social and professional topics
  1. User characteristics
    1. Age
      1. Seniors

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Published In

cover image ACM Conferences

DIS '24: Proceedings of the 2024 ACM Designing Interactive Systems Conference

July 2024

3616 pages

ISBN:9798400705830

DOI:10.1145/3643834

Editors:
Anna Vallgårda
IT University of Copenhagen
,
Li Jönsson
Malmö University
,
Jonas Fritsch
IT University of Copenhagen
,
Sarah Fdili Alaoui
LISN-Université Paris Saclay
,
Christopher A. Le Dantec
Northeastern University

Copyright © 2024 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Published: 01 July 2024

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DIS '24: Designing Interactive Systems Conference

July 1 - 5, 2024

Copenhagen, Denmark

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Sanchez Chamorro LLallemand CGray C(2024)"My Mother Told Me These Things are Always Fake" - Understanding Teenagers' Experiences with Manipulative DesignsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660704(1469-1482)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660704

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