Understanding the building blocks of accountability in software engineering
Authors: 
Adam Alami, 
Neil ErnstAuthors Info & Claims
Pages 153 - 163
Abstract
In the social and organizational sciences, accountability has been linked to the efficient operation of organizations. However, it has received limited attention in software engineering (SE) research, in spite of its central role in the most popular software development methods (e.g., Scrum). In this article, we explore the mechanisms of accountability in SE environments. We investigate the factors that foster software engineers' individual accountability within their teams through an interview study with 12 people. Our findings recognize two primary forms of accountability shaping software engineers individual senses of accountability: institutionalized and grassroots. While the former is directed by formal processes and mechanisms, like performance reviews, grassroots accountability arises organically within teams, driven by factors such as peers' expectations and intrinsic motivation. This organic form cultivates a shared sense of collective responsibility, emanating from shared team standards and individual engineers' inner commitment to their personal, professional values, and self-set standards. While institutionalized accountability relies on traditional "carrot and stick" approaches, such as financial incentives or denial of promotions, grassroots accountability operates on reciprocity with peers and intrinsic motivations, like maintaining one's reputation in the team.
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Index Terms
- Understanding the building blocks of accountability in software engineering
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Published In
April 2024
210 pages
ISBN:9798400705335
DOI:10.1145/3641822
- General Chair:
- Daniel Graziotin,
- Program Chairs:
- Alexander Nolte,
- Birgit Penzenstadler,
- Klaas-Jan Stol,
- Giuseppe Destefanis,
- Adriana Meza Soria,
- Silvia Abrahão
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Published: 12 June 2024
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CHASE '24: 2024 IEEE/ACM 17th International Conference on Cooperative and Human Aspects of Software Engineering
April 14 - 15, 2024
Lisbon, Portugal
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