5.1.1 Participants & Procedure.
We conducted a holistic end-to-end study to assess: (1) capturing photos, (2) uploading photos for AI inspections, (3) viewing suggestions to address identified barriers, and (4) physically installing 3D printed results. We recruited six participants (U1-6) from our institution (female=4, male=2, ages 19-30) who have none to limited exposure to accessibility, except for U6 with moderate experience in technology for sign language speakers. Five (U1-5) had little or no prior experience in 3D printing, while U6 had 5+ years of experience in fabrication. None overlapped with the preliminary evaluation study participants. All studies were conducted individually. Participants first freely explored AccessLens, either on mobile or the web. They were asked to upload photos of personal space, and then select as many desired augmentations. Due to time constraints, we printed the chosen augmentations, except for U6 who self-printed. All attached augmentations within their environments by themselves. Participants were asked to take photos and share the installation process, results, and thoughts. We concluded each study session with exit interviews. We took an approach similar to a contextual inquiry, with in-depth observation and interviews to gain a robust understanding of user behaviors and their motivation about specific courses of action taken, minimally intervening in the use case. All conversations and responses were transcribed and documented for analysis through coding.
5.1.2 Results & Finding.
Participants submitted an average of 3.7 photos/participant, totaling 22 of bathroom, bedroom, living room, and kitchen (e.g., Figure
11).
#1. Easy Photo-taking and Uploading. Although AccessLens did not provide step-by-step instructions and the facilitator minimized intervention, all naturally submitted photos of panoramic views, capturing entire rooms. U5-6 iteratively adapted their photo-shooting strategy,“From the first try, I saw that the app detected door handles, so I ensured their visibility in subsequent photos” (U5). None had issues in processing photos and stated it is straightforward.
#2. Learning Accessibility from Adaptation. Before using AccessLens, all participants expressed their lack of confidence in recognizing inaccessibility. U5 guessed that it is possible only when obvious, e.g., seeing someone struggling in person. U1-3 stated they “had not encountered accessibility challenges themsselves”, and U4 found it hard “to view things from the perspective of those with accessibility issues [because I am not disabled]”.
After AccessLens use, we observed elevated confidence and awareness.
“By seeing all the examples and possible solutions in my room, I now have a better understanding of potential issues and how others interact with objects differently from I do” (U1). U2 found the microwave button pusher [
20] eye-opening, since they never imagined that anyone could struggle with such simple pressing. Most participants (U1-4, U6) testified an expansion of their perspectives;
“I never thought outlets or stove buttons [could be inaccessible], since I was expecting more about people who are visually impaired or with [more serious disabilities]. I gained a new perspective that disability is such a large spectrum” (U3). U4 also stated,
“At first I thought that the challenges would only apply to people with [diagnosed disability, but it applies to] the general population with a variety of issues, including injuries, child locks, and having busy hands.”, confirming that users learn
“potential contexts” (U1-2, U6) through recommendations. U5 found being hands-free useful since the steel surfaces tend to become dirty. AccessLens also helped U3 & U6 redefine their experiences;
“I once had a cut on my thumb, which made squeezing the toothpaste very difficult. Toothpaste squeezer seems useful (in such situations) but also on a daily basis too” (U6).
#3. Perceived Accuracy of Detection. All participants found the automated detection accurate, expressing confidence in interpreting the results. U3 was concerned about messy rooms but was impressed by the detector performance that captured objects successfully even from cluttered scenes. U6 found that even a small reflection of the door knob in a mirror was correctly detected. AccessLens was thought accurate only except for U1’s hair dryer, possibly due to its uncommon design (Figure
11 h), and U4’s air fryer is seen as a toaster (Figure
11 i). All were thought minor and did not affect participants’ trust in overall detection results.
#4. AccessMeta and Dictionary Supporting Exploration. Participants appreciated AccessLens’ presentations, organized by the detected objects and related issues with AccessMeta. Participants (U2-3, U5) found the dictionary explorer, which shows all possible designs useful.
“Before reading the dictionary, I was not aware of child safety and how they related to accessibility, but the dictionary helped me learn potentially dangerous aspects of objects and how to mitigate them” (U1). U3 perceived the variety of the dictionary as very useful for browsing especially
“when moving to a new place, remodeling, or choosing new appliances”. U6 imagined augmenting standard spaces with various needs;
“The standard apartment’s equipment is not designed for specific needs. People will find it very useful to augment their everyday environment with specific needs in mind”.
#5. Different Motivations to Adopt AccessMeta Recommendations. Each participant selected 2-4 augmentations, such as a hands-free opener for large door handles, electric outlet covers, jar openers, stove knob protectors, etc (example retrofitting results seen in Figure
12). Their selection criteria varied: frequency of use (U1, U6), assistance when alone (U2), safety (U3, U5), practicality, and sheer interest (U4). Some could still find useful designs through an inductive process, not necessarily having the images;
“I know my parents or grandparents struggle using, such as a toenail clipper as they don’t have enough back flexibility. It’s nice to have the option to look at suggestions [without having the images] of their houses” (U2). We imagine AccessLens’ advanced feature for expanded recommendations. If the contextual disabilities are known through the user’s previous choices of recommended adaptations, AccessLens can fetch common objects that present similar barriers.
#6. Low-cost Upgrades through Retrofitting but Need to Handle Uncertainty. Participants found 3D-printed upgrades easy and cost-effective. All were able to install the augmentations without any help and did not face major difficulties, spending a maximum of a few minutes when designs required assembly. Many designs on Thingiverse are versatile and modular, often in standard dimensions or using screws for a tight fit. Participants found standalone designs (e.g., bag holders, knob covers) were easy to utilize. For example, U3 found that the stove knob lock fit perfectly, and found it useful for safety when children or cats are around. With assembly, participants were actively involved in the adaptation. U1 found that the microwave door opener [
20] is slightly taller, so they tilted the microwave up to match the height. U4 and U5 did not have screws to put parts of the hands-free door opener [
72], but still made it work by installing it using tape. For designs that need assembly, three participants (U1-3) thought having a step-by-step guide would be beneficial. While all successfully adopted designs, some reported dimensional challenges; U3’s outlet covers did not fit so they had to put it over without fixation. U5’s hands-free fridge opener was loose and slid, failing to stay at arm height. We consider integrating well-established customization tools focusing on a fit, e.g., [
24,
31] and auto-measurement [
36].
#6. Additional Suggestions. Overall, participants were satisfied and willing to continue using AccessLens. Three participants (U3-5) suggested a detailed description for augmentations clarifying the functionality and objectives on the app without redirecting to the design page. U1-2 and U4 also mentioned that showing the required materials (e.g., screws, tape, clips) would be helpful for users to make choices based on complexity and material availability. U6 also hoped to see an animated preview of how the augmentation could change the interaction.