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Designing Conversational User Interfaces for Older Adults

Published: 19 July 2023 Publication History

Abstract

We are concurrently witnessing two significant shifts: voice and chat-based conversational user interfaces (CUIs) are becoming ubiquitous, and older people are becoming a very large demographic group. However, despite the recent increase in research activity within fields such as CUI, older adults continue to be underrepresented as CUI users both in research and in the design of commercial products. Therefore, the overarching aim of this workshop is to increase the momentum for research that centers on older adults as CUI users. For this, we plan to create an interdisciplinary space that brings together researchers, designers, practitioners, and users, to discuss and share challenges, principles, and strategies for designing CUIs for the ageing population. We thus welcome contributions of empirical studies, theories, design, and evaluation of CUIs for older adults. Through this, we aim to grow the community of CUI researchers across disciplinary boundaries (human-computer interaction, voice and language technologies, geronto-technologies, information studies, etc.) that are engaged in the shared goal of ensuring that older adults are not marginalized or excluded from the design of CUIs.

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    cover image ACM Conferences
    CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces
    July 2023
    504 pages
    ISBN:9798400700149
    DOI:10.1145/3571884
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 19 July 2023

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    CUI '23: ACM conference on Conversational User Interfaces
    July 19 - 21, 2023
    Eindhoven, Netherlands

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