A Web-based Customer Relationship Management System Designed for Event Services: B2C E-Commerce Platform
Pages 283 - 289
Abstract
Most people nowadays find that they lack expertise and time in planning or organizing events on themselves, so they just find event planners to do it. Because of this, there is a high demand for event planners who can integrate all event suppliers to make an event happen. This research project is a website that provides a platform for consumers and event services providers. The design focuses on the web development of a management system focusing on customer relationships where clients can sign up, look for suppliers, events venues, and event planners, provide a quotation module where clients can ask for quotations from different suppliers and/or event planners and a dashboard module for suppliers or event planners to give a quick overview of ongoing and new client requests. The website offers a feature wherein the end user can manage their profile, book services, and perform payment in a secure and easy way.
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Index Terms
- A Web-based Customer Relationship Management System Designed for Event Services: B2C E-Commerce Platform
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Published In
July 2022
289 pages
ISBN:9781450396349
DOI:10.1145/3556223
Copyright © 2022 ACM.
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Published: 16 October 2022
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ICCCM 2022
ICCCM 2022: The 10th International Conference on Computer and Communications Management
July 29 - 31, 2022
Okayama, Japan
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