research-article

Designing for offline and online social work: Technology-mediated collaborative practices in and between municipalities

Authors:

Erik Grönvall,

Stefan LundbergAuthors Info & Claims

ECCE '22: Proceedings of the 33rd European Conference on Cognitive Ergonomics

Article No.: 9, Pages 1 - 7

https://doi.org/10.1145/3552327.3552334

Published: 04 October 2022 Publication History

Abstract

This paper explores possibilities and challenges of introducing the collaborative web-based, wiki-inspired tool Pycipedia in Swedish municipalities. Pycipedia is designed to support social workers that work with assisting parents with cognitive impairments. Pycipedia is co-designed with social workers and digitalize some of their workflows, enabling new ways of working and allow professional collaboration across municipalities. Pycipedia has now been used ‘live’ for two and a half years with users in six municipalities. This paper present and discuss observations and reflections coming from running such a long-term ‘live’ evaluation of a tool that digitalize parts of an existing practice. Our findings deal with the effects of moving social care practices online, the inherent fragility of commitment over time, and the social worker as knowledge creators and sharers. An important perspective is the long-term implementation of our tool in the social workers’ everyday practice.

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Cited By

Christiansson JGrönvall ESaad-Sulonen J(2024)Mapping User Participation in the Design of Digital Public Services: Is Participatory Design Relevant?Proceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666102(112-122)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666102
Christensen CChristiansson JSaad-Sulonen J(2024)"\"But will they listen?\" Learnings from a design after design experiment in civics"Proceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661541(2173-2182)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661541
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Show More Cited By

Index Terms

Designing for offline and online social work: Technology-mediated collaborative practices in and between municipalities
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Other conferences

ECCE '22: Proceedings of the 33rd European Conference on Cognitive Ergonomics

October 2022

183 pages

ISBN:9781450398084

DOI:10.1145/3552327

Editors:
Achim Ebert
TU Kaiserslautern, Germany
,
Thomas Lachmann
TU Kaiserslautern, Germany
,
Klaus Dreßler
Fraunhofer ITWM, Germany
,
Jessica Lindblom
Uppsala University, Sweden
,
René Reinhard
Fraunhofer ITWM, Germany

Copyright © 2022 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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New York, NY, United States

Publication History

Published: 04 October 2022

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ECCE 2022

ECCE 2022: 33rd European Conference on Cognitive Ergonomics

October 4 - 7, 2022

Kaiserslautern, Germany

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Cited By

Christiansson JGrönvall ESaad-Sulonen J(2024)Mapping User Participation in the Design of Digital Public Services: Is Participatory Design Relevant?Proceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666102(112-122)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666102
Christensen CChristiansson JSaad-Sulonen J(2024)"\"But will they listen?\" Learnings from a design after design experiment in civics"Proceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661541(2173-2182)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661541
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Bestek MGrönvall E(2023)Health Data Semantics: Exploring Requirements for Sustainable Health SystemsPervasive Computing Technologies for Healthcare10.1007/978-3-031-34586-9_24(361-375)Online publication date: 11-Jun-2023
https://doi.org/10.1007/978-3-031-34586-9_24

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