Nothing Special   »   [go: up one dir, main page]

skip to main content
10.1145/3544549.3585635acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
Work in Progress

Exploring the Challenges and Opportunities in Developing Systems to Improve Alcohol Use Disorder through Chatbot Technology

Published: 19 April 2023 Publication History

Abstract

Alcohol use disorder is a debilitating psychiatric condition, which can have devastating effects on the individual, their friends, and family. Most of the communication between patients and their treatment team involves brief verbal exchanges within a clinical setting, which is not necessarily conducive to the needs of the patient in their daily life. In this research, we sought to identify methods by which chatbot technology could be used to enhance treatment for alcohol use disorder (AUD). We also sought to establish an alternative communication medium by which to engage in digestible daily interactions with AUD patients (to monitor the psychological state of the user) as well as their companions (to make them aware of important events and coach them in their interactions with the user).

Supplementary Material

MP4 File (3544549.3585635-video-preview.mp4)
Video Preview
MP4 File (3544549.3585635-talk-video.mp4)
Pre-recorded Video Presentation

References

[1]
Fahad Almusharraf, Jonathan Rose, and Peter Selby. 2020. Engaging Unmotivated Smokers to Move Toward Quitting: Design of Motivational Interviewing–Based Chatbot Through Iterative Interactions. J Med Internet Res 22, 11 (3 Nov 2020), e20251. https://doi.org/10.2196/20251
[2]
Raymond F. Anton. 2008. Naltrexone for the management of alcohol dependence. The New England journal of medicine 359, 7 (14 Aug 2008), 715–721. https://doi.org/10.1056/NEJMct0801733
[3]
A.P. Association. 2013. Diagnostic and Statistical Manual of Mental Disorders (DSM-5®). American Psychiatric Publishing. https://books.google.com.tw/books?id=-JivBAAAQBAJ
[4]
Samuel Bell, Clara Wood, and Advait Sarkar. 2019. Perceptions of Chatbots in Therapy. In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI EA ’19). Association for Computing Machinery, New York, NY, USA, 1–6. https://doi.org/10.1145/3290607.3313072
[5]
Virginia Braun, Victoria Clarke, Nikki Hayfield, and Gareth Terry. 2019. Thematic Analysis. In Handbook of Research Methods in Health Social Sciences, Pranee Liamputtong (Ed.). Springer Singapore, 843–860.
[6]
Kirk J. Brower. 2001. Alcohol’s effects on sleep in alcoholics. Alcohol research & health : the journal of the National Institute on Alcohol Abuse and Alcoholism 25, 2 (2001), 110–125. https:// .ncbi.nlm.nih.gov/11584550
[7]
Gillian Cameron, David Cameron, Gavin Megaw, Raymond Bond, Maurice Mulvenna, Siobhan O’Neill, Cherie Armour, and Michael McTear. 2018. Best Practices for Designing Chatbots in Mental Healthcare: A Case Study on IHelpr. In Proceedings of the 32nd International BCS Human Computer Interaction Conference (Belfast, United Kingdom) (HCI ’18). BCS Learning & Development Ltd., Swindon, GBR, Article 129, 5 pages. https://doi.org/10.14236/ewic/HCI2018.129
[8]
OpenAI copyright. 2022. ChatGPT: Optimizing Language Models for Dialogue. https://openai.com/blog/chatgpt/.
[9]
Steven Dow, Anand Kulkarni, Scott Klemmer, and Björn Hartmann. 2012. Shepherding the Crowd Yields Better Work. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW ’12). Association for Computing Machinery, New York, NY, USA, 1013–1022. https://doi.org/10.1145/2145204.2145355
[10]
Patrick Dulin, Robyn Mertz, Alexandra Edwards, and Diane King. 2022. Contrasting a Mobile App With a Conversational Chatbot for Reducing Alcohol Consumption: Randomized Controlled Pilot Trial. JMIR Form Res 6, 5 (16 May 2022), e33037. https://doi.org/10.2196/33037
[11]
Elia Gabarron, Dillys Larbi, Kerstin Denecke, and Eirik Arsand. 2020. What Do We Know About the Use of Chatbots for Public Health?Studies in health technology and informatics 270. https://doi.org/10.3233/SHTI200270
[12]
Nidhin Harilal, Rushil Shah, Saumitra Sharma, and Vedanta Bhutani. 2020. CARO: An Empathetic Health Conversational Chatbot for People with Major Depression. In Proceedings of the 7th ACM IKDD CoDS and 25th COMAD (Hyderabad, India) (CoDS COMAD 2020). Association for Computing Machinery, New York, NY, USA, 349–350. https://doi.org/10.1145/3371158.3371220
[13]
Julie S. Hui, Darren Gergle, and Elizabeth M. Gerber. 2018. IntroAssist: A Tool to Support Writing Introductory Help Requests. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (Montreal QC, Canada) (CHI ’18). Association for Computing Machinery, New York, NY, USA, 1–13. https://doi.org/10.1145/3173574.3173596
[14]
Mohit Jain, Ramachandra Kota, Pratyush Kumar, and Shwetak N. Patel. 2018. Convey: Exploring the Use of a Context View for Chatbots. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (Montreal QC, Canada) (CHI ’18). Association for Computing Machinery, New York, NY, USA, 1–6. https://doi.org/10.1145/3173574.3174042
[15]
Takeshi Kamita, Atsuko Matsumoto, Boyu Sun, and Tomoo Inoue. 2020. Promotion of Continuous Use of a Self-Guided Mental Healthcare System by a Chatbot. In Conference Companion Publication of the 2020 on Computer Supported Cooperative Work and Social Computing (Virtual Event, USA) (CSCW ’20 Companion). Association for Computing Machinery, New York, NY, USA, 293–298. https://doi.org/10.1145/3406865.3418343
[16]
Ewa Karabanowicz, Ernest Tyburski, Karol Karasiewicz, Adrianna Bober, Leszek Sagan, Monika Mak, and Wioletta Radziwiłłowicz. 2021. Higher-Order Language Dysfunctions in Individuals with Alcohol Use Disorder. Journal of Clinical Medicine 10, 18 (2021). https://doi.org/10.3390/jcm10184199
[17]
Victor M. Karpyak, Magdalena Romanowicz, John E. Schmidt, Kriste A. Lewis, and John M. Bostwick. 2014. Characteristics of Heart Rate Variability in Alcohol-Dependent Subjects and Nondependent Chronic Alcohol Users. Alcohol: Clinical and Experimental Research 38, 1 (2014), 9–26. https://doi.org/10.1111/acer.12270 arXiv:https://onlinelibrary.wiley.com/doi/pdf/10.1111/acer.12270
[18]
V. M. Kumar, A. Keerthana, M. Madhumitha, S. Valliammai, and V. Vinithasri. 2017. Sanative Chatbot For Health Seekers. International Journal of Engineering and Computer Science 5, 3 (Dec. 2017). http://www.ijecs.in/index.php/ijecs/article/view/720
[19]
Mary E. Larimer, Rebekka S. Palmer, and G. Alan Marlatt. 1999. Relapse Prevention. An overview of Marlatt’s cognitive-behavioral model. Alcohol research & health : the journal of the National Institute on Alcohol Abuse and Alcoholism 23, 2 (1999), 151–160. https:// .ncbi.nlm.nih.gov/10890810
[20]
Rockville (MD). 2004. Substance Abuse and Mental Health Services Administration. Center for Substance Abuse Treatment, US, Chapter 1 Substance Abuse Treatment and Family Therapy, Treatment Improvement Protocol (TIP) Series, No. 39.
[21]
Mahdi Naser Moghadasi, Yu Zhuang, and Hashim Gellban. 2020. Robo: A Counselor Chatbot for Opioid Addicted Patients. In 2020 2nd Symposium on Signal Processing Systems (Guangdong, China) (SSPS 2020). Association for Computing Machinery, New York, NY, USA, 91–95. https://doi.org/10.1145/3421515.3421525
[22]
Matteo Negri, Luisa Bentivogli, Yashar Mehdad, Danilo Giampiccolo, and Alessandro Marchetti. 2011. Divide and Conquer: Crowdsourcing the Creation of Cross-Lingual Textual Entailment Corpora. In Proceedings of the 2011 Conference on Empirical Methods in Natural Language Processing. Association for Computational Linguistics, Edinburgh, Scotland, UK., 670–679. https://aclanthology.org/D11-1062
[23]
L. Ogilvie, J. Prescott, and J. Carson. 2022. The Use of Chatbots as Supportive Agents for People Seeking Help with Substance Use Disorder: A Systematic Review. European Addiction Research 28, 6 (2022), 405–418. https://doi.org/10.1159/000525959
[24]
M. Oscar-Berman, B. Shagrin, D. L. Evert, and C. Epstein. 1997. Impairments of brain and behavior: the neurological effects of alcohol. Alcohol health and research world 21, 1 (1997), 65–75. https:// .ncbi.nlm.nih.gov/15706764
[25]
Mauricio J. Osorio Galindo, Luis A. Montiel Moreno, David Rojas-Velázquez, and Juan Carlos Nieves. 2021. E-Friend : A Logical-Based AI Agent System Chat-Bot for Emotional Well-Being and Mental Health., 87-104 pages. https://doi.org/10.1007/978-3-030-91779-1_7 1296.
[26]
SoHyun Park, Jeewon Choi, Sungwoo Lee, Changhoon Oh, Changdai Kim, Soohyun La, Joonhwan Lee, and Bongwon Suh. 2019. Designing a Chatbot for a Brief Motivational Interview on Stress Management: Qualitative Case Study. J Med Internet Res 21, 4 (16 Apr 2019), e12231. https://doi.org/10.2196/12231
[27]
Avani K. Patel and Alëna A. Balasanova. 2021. Treatment of Alcohol Use Disorder. JAMA 325, 6 (02 2021), 596–596. https://doi.org/10.1001/jama.2020.2012
[28]
Layne A. Prest, Mark J. Benson, and Howard O. Protinsky. 1998. Family of Origin and Current Relationship Influences on Codependency. Family Process 37, 4 (1998), 513–528. https://doi.org/10.1111/j.1545-5300.1998.00513.x arXiv:https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1545-5300.1998.00513.x
[29]
Judith J Prochaska, Erin A Vogel, Amy Chieng, Matthew Kendra, Michael Baiocchi, Sarah Pajarito, and Athena Robinson. 2021. A Therapeutic Relational Agent for Reducing Problematic Substance Use (Woebot): Development and Usability Study. J Med Internet Res 23, 3 (23 Mar 2021), e24850. https://doi.org/10.2196/24850
[30]
Joseph Seering, Michal Luria, Geoff Kaufman, and Jessica Hammer. 2019. Beyond Dyadic Interactions: Considering Chatbots as Community Members. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI ’19). Association for Computing Machinery, New York, NY, USA, 1–13. https://doi.org/10.1145/3290605.3300680
[31]
The New York Times. 2021. How Exercise May Affect Our Alcohol Consumption?https://www.nytimes.com/2021/12/22/well/fitness-alcohol-drinking-exercise.html
[32]
Keerthan Kumar T G Varshini M P, Surabhi S. 2020. The Companion Chatbot for Dementia Patients. International Journal of Advanced Science and Technology 29, 04 (Jun. 2020), 6582 – 6592. http://sersc.org/journals/index.php/IJAST/article/view/27348
[33]
Chuang-Wen You, Yaliang Chuang, Hung-Yeh Lin, Jui-Ting Tsai, Yi-Ching Huang, Chia-Hua Kuo, Ming-Chyi Huang, Shan Jean Wu, Frank Wencheng Liu, Jane Yung-Jen Hsu, and Hui-Ching Wu. 2019. SoberComm: Using Mobile Phones to Facilitate Inter-Family Communication with Alcohol-Dependent Patients. Proc. ACM Interact. Mob. Wearable Ubiquitous Technol. 3, 3, Article 119 (sep 2019), 31 pages. https://doi.org/10.1145/3351277
[34]
Chuang-wen You, Kuo-Cheng Wang, Ming-Chyi Huang, Yen-Chang Chen, Cheng-Lin Lin, Po-Shiun Ho, Hao-Chuan Wang, Polly Huang, and Hao-Hua Chu. 2015. SoberDiary: A Phone-Based Support System for Assisting Recovery from Alcohol Dependence. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (Seoul, Republic of Korea) (CHI ’15). Association for Computing Machinery, New York, NY, USA, 3839–3848. https://doi.org/10.1145/2702123.2702289
[35]
Sanghyeong Yu and Kwang-Hee Han. 2018. Silent Chatbot Agent Amplifies Continued-Influence Effect on Misinformation. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems (Montreal QC, Canada) (CHI EA ’18). Association for Computing Machinery, New York, NY, USA, 1–6. https://doi.org/10.1145/3170427.3180290
[36]
Ingemar Åkerlind and Jan Olof Hörnquist. 1992. Loneliness and alcohol abuse: A review of evidences of an interplay. Social Science & Medicine 34, 4 (1992), 405 – 414. https://doi.org/10.1016/0277-9536(92)90300-F

Cited By

View all
  • (2024)Exploring the Potential of AI Chatbots for Supporting Individuals with Dementia: Thematic Insights from User-Centered WorkshopsProceedings of the 12th International Conference on Human-Agent Interaction10.1145/3687272.3690907(432-434)Online publication date: 24-Nov-2024
  • (2024)Coaching Copilot: Blended Form of an LLM-Powered Chatbot and a Human Coach to Effectively Support Self-Reflection for Leadership GrowthProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665549(1-14)Online publication date: 8-Jul-2024
  • (2024)Enabling Multi-modal Conversational Interface for Clinical ImagingExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650805(1-13)Online publication date: 11-May-2024

Index Terms

  1. Exploring the Challenges and Opportunities in Developing Systems to Improve Alcohol Use Disorder through Chatbot Technology

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
    April 2023
    3914 pages
    ISBN:9781450394222
    DOI:10.1145/3544549
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 19 April 2023

    Check for updates

    Author Tags

    1. Alcohol Use Disorder
    2. Chatbot Technology

    Qualifiers

    • Work in progress
    • Research
    • Refereed limited

    Funding Sources

    • National Science and Technology Council of Taiwan

    Conference

    CHI '23
    Sponsor:

    Acceptance Rates

    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

    Upcoming Conference

    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)178
    • Downloads (Last 6 weeks)25
    Reflects downloads up to 20 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)Exploring the Potential of AI Chatbots for Supporting Individuals with Dementia: Thematic Insights from User-Centered WorkshopsProceedings of the 12th International Conference on Human-Agent Interaction10.1145/3687272.3690907(432-434)Online publication date: 24-Nov-2024
    • (2024)Coaching Copilot: Blended Form of an LLM-Powered Chatbot and a Human Coach to Effectively Support Self-Reflection for Leadership GrowthProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665549(1-14)Online publication date: 8-Jul-2024
    • (2024)Enabling Multi-modal Conversational Interface for Clinical ImagingExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650805(1-13)Online publication date: 11-May-2024

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Full Text

    View this article in Full Text.

    Full Text

    HTML Format

    View this article in HTML Format.

    HTML Format

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media