research-article

Understanding User Perceptions of Proactive Smart Speakers

Authors:

Tilman Dingler,

Vassilis KostakosAuthors Info & Claims

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Volume 5, Issue 4

Article No.: 185, Pages 1 - 28

https://doi.org/10.1145/3494965

Published: 30 December 2021 Publication History

Abstract

Voice assistants, such as Amazon's Alexa and Google Home, increasingly find their way into consumer homes. Their functionality, however, is currently limited to being passive answer machines rather than proactively engaging users in conversations. Speakers' proactivity would open up a range of important application scenarios, including health services, such as checking in on patient states and triggering medication reminders. It remains unclear how passive speakers should implement proactivity. To better understand user perceptions, we ran a 3-week field study with 13 participants where we modified the off-the-shelf Google Home to become proactive. During the study, our speaker proactively triggered conversations that were essentially Experience Sampling probes allowing us to identify when to engage users. Applying machine-learning, we are able to predict user responsiveness with a 71.6% accuracy and find predictive features. We also identify self-reported factors, such as boredom and mood, that are significantly correlated with users' perceived availability. Our prototype and findings inform the design of proactive speakers that verbally engage users at opportune moments and contribute to the design of proactive application scenarios and voice-based experience sampling studies.

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Cited By

Chang FSheng LGu Z(2024)Investigating the Integration and the Long-Term Use of Smart Speakers in Older Adults’ Daily Practices: Qualitative StudyJMIR mHealth and uHealth10.2196/4747212(e47472)Online publication date: 12-Feb-2024
https://doi.org/10.2196/47472
Park GPanda PTankelevitch LRintel S(2024)The CoExplorer Technology Probe: A Generative AI-Powered Adaptive Interface to Support Intentionality in Planning and Running Video MeetingsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661507(1638-1657)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661507
Ahire SOthman SRohs M(2024)Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health InterventionsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665578(1-7)Online publication date: 8-Jul-2024
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Index Terms

Understanding User Perceptions of Proactive Smart Speakers
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction devices
      1. Sound-based input / output

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cover image Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies Volume 5, Issue 4

Dec 2021

1307 pages

EISSN:2474-9567

DOI:10.1145/3508492

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Published: 30 December 2021

Published in IMWUT Volume 5, Issue 4

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Cited By

Chang FSheng LGu Z(2024)Investigating the Integration and the Long-Term Use of Smart Speakers in Older Adults’ Daily Practices: Qualitative StudyJMIR mHealth and uHealth10.2196/4747212(e47472)Online publication date: 12-Feb-2024
https://doi.org/10.2196/47472
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