research-article

Community Acknowledgment: Engaging Community Members in Volunteer Acknowledgment

Authors:

John M. CarrollAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue GROUP

Article No.: 20, Pages 1 - 18

https://doi.org/10.1145/3492839

Published: 14 January 2022 Publication History

Abstract

Volunteers in non-profit groups are a valuable workforce that contributes to economic development and supports people in need in the U.S. However, many non-profit groups face challenges including engaging and sustaining volunteer participation, as well as increasing visibility of their work in the community. To support non-profit groups' service, we explored how engaging community members in the volunteer-acknowledgment process may have an impact. We set up workstations and invited community members to write thank-you cards to volunteers in non-profit groups. We conducted 14 interviews with volunteers and community members, collected and analyzed 25 thank-you cards. We found that the acknowledgment activity can help circulate social goods through multiple stakeholders, that authenticity was valued in the acknowledgment process, and that non-profit groups intended to distribute, reuse, and publicize the acknowledgments to utilize them to a fuller extent. Our contributions include expanding knowledge on experiences, needs, and impact of community acknowledgment from different stakeholders, as well as presenting design opportunities.

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Cited By

Tsai ANewstead TLewis GChuah S(2023)Leading Volunteer Motivation: How Leader Behaviour can Trigger and Fulfil Volunteers’ MotivationsVOLUNTAS: International Journal of Voluntary and Nonprofit Organizations10.1007/s11266-023-00588-635:2(266-276)Online publication date: 20-Jun-2023
https://doi.org/10.1007/s11266-023-00588-6
Carroll JGui FGupta SKnearem T(2022)Playful Meaning-Making as Prosocial FunFuture Internet10.3390/fi1410028814:10(288)Online publication date: 30-Sep-2022
https://doi.org/10.3390/fi14100288

Index Terms

Community Acknowledgment: Engaging Community Members in Volunteer Acknowledgment
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue GROUP

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January 2022

992 pages

EISSN:2573-0142

DOI:10.1145/3511803

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2022 ACM.

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Publication History

Published: 14 January 2022

Published in PACMHCI Volume 6, Issue GROUP

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Cited By

Tsai ANewstead TLewis GChuah S(2023)Leading Volunteer Motivation: How Leader Behaviour can Trigger and Fulfil Volunteers’ MotivationsVOLUNTAS: International Journal of Voluntary and Nonprofit Organizations10.1007/s11266-023-00588-635:2(266-276)Online publication date: 20-Jun-2023
https://doi.org/10.1007/s11266-023-00588-6
Carroll JGui FGupta SKnearem T(2022)Playful Meaning-Making as Prosocial FunFuture Internet10.3390/fi1410028814:10(288)Online publication date: 30-Sep-2022
https://doi.org/10.3390/fi14100288

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