Understanding Decline in Medical Video Consultation: A User-Centred Approach
Article No.: 15, Pages 1 - 4
Abstract
The world’s population is growing and ageing. Consequently, the demand for health care services increases, which leads to the need for health care providers to find new ways to provide services. Video consultations (VCs) are a cost-efficient way to address this problem. However, they can only work if both health professionals and patients trust and make use of VC systems. We describe our work on determining the reasons behind why the use of VC declined after an initial period of intensive use at a local Dutch medical centre. Questioning patients why they no longer contact their doctors via video was not possible as it would violate privacy law. We propose an alternative method that combines interviews with medical professionals and vignette studies, which can be used to follow up with patients potentially using VCs. We provide a set of lessons learned, which can support future inquiries in the medical domain.
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Published In
October 2020
248 pages
ISBN:9781450380522
DOI:10.1145/3406324
Copyright © 2020 Owner/Author.
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.
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Association for Computing Machinery
New York, NY, United States
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Published: 25 February 2021
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- Extended-abstract
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MobileHCI '20
MobileHCI '20: 22nd International Conference on Human-Computer Interaction with Mobile Devices and Services
October 5 - 8, 2020
Oldenburg, Germany
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Overall Acceptance Rate 202 of 906 submissions, 22%
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