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Classifying users: a hard look at some controversial issues

Published: 01 April 1986 Publication History

Abstract

It has become a common recommendation to computer interface designers that they should “Know the User” (e.g., Rubinstein and Hersh, 1984). This panel discussion will examine the issues that arise from this advice.

References

[1]
Card, S.K., Moran, T. P., & Newell, A. The Psychology of Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum, 1983.
[2]
Carroll, J.M., & Rosson, M.B. Usability specifications as a tool in iteratlve development. In R. Hartson (Ed.), Advances in Human-Computer Interaction. New York: Ablex, 1985.
[3]
Carroll, J.M., & Rosson, M.B. The paradox of the active user. In J.M. Carroll (Ed.), facing throught: Cognitive aspects of human computer interaction. MIT Press, to appear.
[4]
Martin, J. Design of Man-Computer Dialogues. Englewood Cliffs, NJ: Prentice-Hall, 1973.
[5]
Potosnak, K.M., Choice of interface modes by empirically derived categories of users, doctoral dissertation, The Johns Hopkins University, 1983. (Can be obtained from University Microfilms international; 300 North Zeeb Road; Ann Arbor, Michigan 48106)
[6]
Potosnak, K.M., Choice of interface modes by empirical groupings of computer users. Proceedings of the First IFIP conference on Human-Computer Interaction (INTERACT '84), London, 4-7 September, 1984, 2.262-2.267.
[7]
Ramsey, H.R., & Atwood, M.E. Human in computer systems: A review of the literature. Technical Report SAI-79-111-DEN. Englewood, CO: Science Applications, Inc., 1979. (NTIS No. ADA075679)
[8]
Rosson, M.B., & Mellen, N.M. Behavioral issues in speech-based remote information access. In L. Lerman (Ed.), Proceedings of the Input/Output Society San Francisco: AVIOS, 1985 (Also IBM Research Report RC 11028).
[9]
Rubinstein, R., & Hersh, H. The Human Factor. Burlington, MA: Digital Press, 1984.
[10]
Smith, S.L. The usability of software-Design guidelines for the user-system interface. Paper presented at the ITT Human Factors Symposium, ITT Shelton, Connecticut, October 1981.
[11]
Shackel, B. The concept of usability. Paper presented at ITT Human Factors Symposium, ITT Shelton, Connecticut, October, 1981.
[12]
Shackel, B. Ergonomics in information technology in Europe -- A review. Behaviour and Information Technology, 1985, 4(4), 263-287.

Cited By

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  • (2016)Human Factors Design considerations for Military TrainsProceedings of the Human Factors Society Annual Meeting10.1177/15419312890330080633:8(536-540)Online publication date: 8-Aug-2016
  • (2010)User experience to improve the usability of a vision-based interfaceInteracting with Computers10.1016/j.intcom.2010.06.00422:6(594-605)Online publication date: 1-Nov-2010
  • (2009)Designing for the Next GenerationProceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 200910.1007/978-3-642-02556-3_22(190-196)Online publication date: 14-Jul-2009
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cover image ACM Conferences
CHI '86: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
April 1986
362 pages
ISBN:0897911806
DOI:10.1145/22627
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 01 April 1986

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CHI86
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CHI86: CHI'86 Human Factors in Computing Systems
April 13 - 17, 1986
Massachusetts, Boston, USA

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CHI '86 Paper Acceptance Rate 47 of 122 submissions, 39%;
Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

View all
  • (2016)Human Factors Design considerations for Military TrainsProceedings of the Human Factors Society Annual Meeting10.1177/15419312890330080633:8(536-540)Online publication date: 8-Aug-2016
  • (2010)User experience to improve the usability of a vision-based interfaceInteracting with Computers10.1016/j.intcom.2010.06.00422:6(594-605)Online publication date: 1-Nov-2010
  • (2009)Designing for the Next GenerationProceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 200910.1007/978-3-642-02556-3_22(190-196)Online publication date: 14-Jul-2009
  • (2004)Four approaches to user modelling—a qualitative research interview study of HCI professionals' practiceInteracting with Computers10.1016/j.intcom.2004.04.00916:4(799-829)Online publication date: Aug-2004
  • (1997)Relationships between users' and interfaces' task representationsProceedings of the ACM SIGCHI Conference on Human factors in computing systems10.1145/258549.258617(99-106)Online publication date: 27-Mar-1997
  • (1994)Multiple methods mean more minutesConference Companion on Human Factors in Computing Systems10.1145/259963.260079(101-102)Online publication date: 28-Apr-1994
  • (1994)Usability EngineeringundefinedOnline publication date: 11-Nov-1994
  • (1993)BibliographyUsability Engineering10.1016/B978-0-08-052029-2.50015-2(283-340)Online publication date: 1993
  • (1991)Discretionary user characteristics (word processing)Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences10.1109/HICSS.1991.183958(22-31)Online publication date: 1991
  • (2017)A reflective characterisation of occasional userComputers in Human Behavior10.1016/j.chb.2016.12.02770:C(74-89)Online publication date: 1-May-2017
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