research-article

Moving towards maturity: challenges to successful e-government implementation and diffusion

Authors:

Yogesh K. Dwivedi,

Vishanth Weerakkody,

Marijn JanssenAuthors Info & Claims

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Volume 42, Issue 4

Pages 11 - 22

https://doi.org/10.1145/2096140.2096142

Published: 13 January 2012 Publication History

Abstract

The implementation, diffusion and adoption of e-government in the public sector has been a topic that has been debated by the research community for some time. In particular, the limited adoption of e-government services is attributed to factors such as the heterogeneity of users, lack of user-orientation, the limited transformation of public sector and the mismatch between expectations and supply. In this editorial, we review theories and factors impacting implementation, diffusion and adoption of e-government. Most theories used in prior research follow mainstream information systems concepts, which can be criticized for not taking into account e-government specific characteristics. The authors argue that there is a need for e-government specific theories and methodologies that address the idiosyncratic nature of e-government as the well-known information systems concepts that are primarily developed for business contexts are not equipped to encapsulate the complexities surrounding e-government. Aspects like accountability, digital divide, legislation, public governance, institutional complexity and citizens' needs are challenging issues that have to be taken into account in e-government theory and practices. As such, in this editorial we argue that e-government should develop as an own strand of research, while information systems theories and concepts should not be neglected.

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Index Terms

Moving towards maturity: challenges to successful e-government implementation and diffusion
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems

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cover image ACM SIGMIS Database: the DATABASE for Advances in Information Systems

ACM SIGMIS Database: the DATABASE for Advances in Information Systems Volume 42, Issue 4

November 2011

106 pages

ISSN:0095-0033

EISSN:1532-0936

DOI:10.1145/2096140

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Copyright © 2012 Authors.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 January 2012

Published in SIGMIS Volume 42, Issue 4

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https://doi.org/10.1016/j.ijinfomgt.2024.102834
Boulianne SLarsson AAlAwadhi SAlansari HAlsaber A(2024)Explicating Trust-building Factors Impacting the Use of e-government ServicesSocial Science Computer Review10.1177/0894439323122075742:5(1244-1265)Online publication date: 1-Oct-2024
https://dl.acm.org/doi/10.1177/08944393231220757
Gupta PChauhan S(2024)Factors Influencing Trust in E-government Services: A Meta-analytic Review2024 Tenth International Conference on eDemocracy & eGovernment (ICEDEG)10.1109/ICEDEG61611.2024.10702083(1-10)Online publication date: 24-Jun-2024
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