research-article

Happenstance, Strategies and Tactics: Intrinsic Design in a Volunteer-based Community

Authors:

Susanne Bødker,

Henrik Korsgaard,

Joanna Saad-SulonenAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 10, Pages 1 - 10

https://doi.org/10.1145/2971485.2971564

Published: 23 October 2016 Publication History

Abstract

This paper presents the study of a volunteer community, its technologies, and the processes in and through which it develops, sustains and makes its community artifact ecology work. Based on previous work proposing the concept of community artifact ecology as a way of understanding the constellation of technologies a community owns, has access to and uses in their practices, we examine the dynamics and development of such a community artifact ecology in detail. The findings indicate that in volunteer communities developing a working community artifact ecology is a process mixing happenstance, community strategies and everyday tailoring and appropriation tactics. Additionally, much of the design and infrastructuring work in shaping the community artifact ecology and making it work both blurs with use and can be considered as intrinsic design as it is conducted by members of the community, with no input from the outside. Based on the empirical findings we expand on multiple positions within the theoretical space of design-in-use and intrinsic practice transformation mediated by technology and conclude with a more multi-faceted understanding of the shaping of technology in volunteer-based communities.

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Cited By

Tsenova VTeli Mvan Donkersgoed JCauvin T(2024)Infrastructuring public history: when participation deals with the pastProceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666106(145-158)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666106
Bjørn PBusboom JDuckert MBødker SShklovski IHoggan EDunn KMu QBarkhuus LBoulus-Rødje N(2024)Achieving Symmetry in Synchronous Interaction in Hybrid Work is ImpossibleACM Transactions on Computer-Human Interaction10.1145/364861731:4(1-34)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3648617
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Show More Cited By

Index Terms

Happenstance, Strategies and Tactics: Intrinsic Design in a Volunteer-based Community
1. Human-centered computing

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NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Published: 23 October 2016

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NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

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NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Tsenova VTeli Mvan Donkersgoed JCauvin T(2024)Infrastructuring public history: when participation deals with the pastProceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666106(145-158)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666106
Bjørn PBusboom JDuckert MBødker SShklovski IHoggan EDunn KMu QBarkhuus LBoulus-Rødje N(2024)Achieving Symmetry in Synchronous Interaction in Hybrid Work is ImpossibleACM Transactions on Computer-Human Interaction10.1145/364861731:4(1-34)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3648617
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Cruciani VD'Andrea V(2023)IT for Good. How Technology Adoption and Technological Artefacts can support a Local Community: two case studiesProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593755(39-47)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593755
Larsen-Ledet IRossitto C(2023)Participatory Writing as Activism: The Work of Organizing a Swedish MeToo Initiative Through Social MediaProceedings of the ACM on Human-Computer Interaction10.1145/35795137:CSCW1(1-29)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579513
Berns KRossitto CTholander J(2023)Learning from Other Communities: Organising Collective Action in a Grassroots Food-sharing InitiativeComputer Supported Cooperative Work10.1007/s10606-023-09468-532:4(951-999)Online publication date: 1-Dec-2023
https://dl.acm.org/doi/10.1007/s10606-023-09468-5
Korsgaard HLyle PSaad-Sulonen JKlokmose CNouwens MBødker S(2022)Collectives and Their Artifact EcologiesProceedings of the ACM on Human-Computer Interaction10.1145/35555336:CSCW2(1-26)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555533
Tchernavskij PBødker S(2022)Entangled Artifacts: The Meeting Between a Volunteer-run Citizen Science Project and a Biodiversity Data PlatformNordic Human-Computer Interaction Conference10.1145/3546155.3546682(1-13)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3546682
Seguin JVarghese DAnwar MBartindale TOlivier P(2022)Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare SupportProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533544(247-262)Online publication date: 13-Jun-2022
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Kaviani DSalehi N(2022)Bridging Action Frames: Instagram Infographics in U.S. Ethnic MovementsProceedings of the ACM on Human-Computer Interaction10.1145/35129266:CSCW1(1-43)Online publication date: 7-Apr-2022
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