short-paper

To See or Not to See: The Effect of Object Recognition on Users' Trust in "Automated Vehicles"

Authors:

Fredrick Ekman,

Mikael Johansson,

Jana SochorAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 42, Pages 1 - 4

https://doi.org/10.1145/2971485.2971551

Published: 23 October 2016 Publication History

Abstract

While automated vehicle technology progresses, potentially leading to a safer, more efficient traffic environment, many challenges remain within the area of human factors, such as user trust in Automated Driving (AD) vehicle systems. The authors previously focused on creating a guiding framework for implementing trust-related factors into the Human-Machine-Interaction (HMI) interface in automated vehicles. This paper presents the result of a first attempt to use the framework in the design process. Three concepts with different levels of system transparency were created to provide Object Recognition (OR) feedback, and subsequently user-tested in a level 3 (NHTSA) Wizard of Oz vehicle. Results indicate that presenting feedback through OR can increase the level of trust in the system, and that users prefer moderation -- neither too much nor too little feedback. The paper also demonstrates the framework's usefulness in guiding HMI designers in the trust-based development process with the help of a well-defined design-space.

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Cited By

Ince ECha KCho J(2024)Towards a Conceptual Model of Users’ Expectations of an Autonomous In-Vehicle Multimodal ExperienceHuman Behavior and Emerging Technologies10.1155/2024/74185972024(1-14)Online publication date: 14-Mar-2024
https://doi.org/10.1155/2024/7418597
Kim GHwang SSeong MYeo DRus DKim S(2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678544
Dong HTran TVerstegen RBruns MMartens M(2024)A Review on the Development of the In-Vehicle Human-Machine Interfaces in Driving Automation: A Design PerspectiveProceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3640792.3675718(160-174)Online publication date: 22-Sep-2024
https://dl.acm.org/doi/10.1145/3640792.3675718
Show More Cited By

Index Terms

To See or Not to See: The Effect of Object Recognition on Users' Trust in "Automated Vehicles"
1. Human-centered computing
  1. Human computer interaction (HCI)

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NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Copyright © 2016 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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New York, NY, United States

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Published: 23 October 2016

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NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

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NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Ince ECha KCho J(2024)Towards a Conceptual Model of Users’ Expectations of an Autonomous In-Vehicle Multimodal ExperienceHuman Behavior and Emerging Technologies10.1155/2024/74185972024(1-14)Online publication date: 14-Mar-2024
https://doi.org/10.1155/2024/7418597
Kim GHwang SSeong MYeo DRus DKim S(2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678544
Dong HTran TVerstegen RBruns MMartens M(2024)A Review on the Development of the In-Vehicle Human-Machine Interfaces in Driving Automation: A Design PerspectiveProceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3640792.3675718(160-174)Online publication date: 22-Sep-2024
https://dl.acm.org/doi/10.1145/3640792.3675718
Qu JZhou RZhang YMa Q(2023)Understanding trust calibration in automated driving: the effect of time, personality, and system warning designErgonomics10.1080/00140139.2023.219190766:12(2165-2181)Online publication date: 29-Mar-2023
https://doi.org/10.1080/00140139.2023.2191907
Swain RKaye SRakotonirainy A(2023)Is my AV crashing? An online photo-based experiment assessing whether shared intended pathway can help AV drivers anticipate silent failuresErgonomics10.1080/00140139.2023.217655166:12(1984-1998)Online publication date: 11-Feb-2023
https://doi.org/10.1080/00140139.2023.2176551
Woide MDamm NKraus JPfattheicher SBaumann M(2023)Interdependence theory in humans’ interaction with automated vehiclesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103102179:COnline publication date: 1-Nov-2023
https://dl.acm.org/doi/10.1016/j.ijhcs.2023.103102
Schneider THois JRosenstein AGhellal STheofanou-Fülbier DGerlicher AKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)ExplAIn Yourself! Transparency for Positive UX in Autonomous DrivingProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3446647(1-12)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3446647
Schneider TGhellal SLove SGerlicher AHammond TVerbert KParra DKnijnenburg BO'Donovan JTeale P(2021)Increasing the User Experience in Autonomous Driving through different Feedback ModalitiesProceedings of the 26th International Conference on Intelligent User Interfaces10.1145/3397481.3450687(7-10)Online publication date: 14-Apr-2021
https://dl.acm.org/doi/10.1145/3397481.3450687
Dellana SJohansson SPoulsen Svan Oosterhout ASkov MMerritt T(2020)Collaboration Around an Interactive Tabletop Map: Comparing Voice Interactions and a Tangible Shape-changing ControllerProceedings of the 19th International Conference on Mobile and Ubiquitous Multimedia10.1145/3428361.3428395(132-142)Online publication date: 22-Nov-2020
https://dl.acm.org/doi/10.1145/3428361.3428395
Kraus JScholz DStiegemeier DBaumann M(2019)The More You Know: Trust Dynamics and Calibration in Highly Automated Driving and the Effects of Take-Overs, System Malfunction, and System TransparencyHuman Factors: The Journal of the Human Factors and Ergonomics Society10.1177/001872081985368662:5(718-736)Online publication date: 24-Jun-2019
https://doi.org/10.1177/0018720819853686
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