research-article

Verbal cues of involvement in dyadic same-culture and cross-culture instant messaging conversations

Authors:

Duyen T. Nguyen,

Susan R. FussellAuthors Info & Claims

CABS '14: Proceedings of the 5th ACM international conference on Collaboration across boundaries: culture, distance & technology

Pages 41 - 50

https://doi.org/10.1145/2631488.2631496

Published: 20 August 2014 Publication History

Abstract

This paper explores how people in same-culture and cross- culture pairs use verbal cues to express involvement in dyadic text-based Instant Messaging (IM) conversations. We report an experimental study with same-culture and cross-culture pairs of American and Chinese participants, in which we manipulated the participants' level of involvement in IM conversations using a distraction task (an online game). We found that American and Chinese participants used verbal involvement cues, such as cognitive words and definite articles, differently to express involvement. Our results provide suggestions for improving international, multicultural team collaboration using computer-mediated communication (CMC) tools.

References

[1]

Bergstrom, T., & Karahalios, K. (2007). Seeing More: Visualizing Audio Cues. Proc. INTERACT '07, 29--42.

Digital Library

[2]

Birner, B., & Ward, G. (2012). Uniqueness, familiarity, and the definite article in English. In Proceedings of the Annual Meeting of the Berkeley Linguistics Society, 20, 93--102.

[3]

Burgoon, J. K., & Le Poire, B. (1999). Nonverbal cues and interpersonal judgments: Participants and observer perceptions of intimacy, dominance, composure, and formality. Communication Monographs, 66, 105--124.

[4]

Camden, C, & Verba, S. (1986). Communication and consciousness: Applications in marketing. Western Journal of Speech Communication, 50, 64--73.

[5]

Cappella, J. N. (1983). Conversational involvement: Approaching and avoiding others. In J. M. Wiemann & R. P. Harrison (Eds.), Nonverbal interaction (pp. 113--148). Newbury Park, CA: Sage.

[6]

Cegala, D. J. (1989). A study of selected linguistic components of involvement in interaction. Western Journal of Speech Communication, 53, 311--326.

[7]

Cegala, D. J. (1981). Interaction involvement: A cognitive dimension of communicative competence. Communication Education, 30, 2, 109--121.

[8]

Clark, H. H., & Marshall, C. R. (2002). Definite reference and mutual knowledge. Psycholinguistics: critical concepts in psychology, 3, 414--460 .

[9]

Gudykunst, W. B., Matsumoto, Y., Ting-Toomey, S., Nishida, T., Kim, K., & Heyman, S. (1996). The influence of cultural individualism-collectivism, self construals, and individual values on communication styles across cultures. Human Communication Research, 22, 510.

[10]

Hall, E. T. (1976). Beyond culture. Garden City, N.Y.: Anchor Press.

[11]

Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D., & Kamm, C. (2002). The character, functions, and styles of instant messaging in the workplace. In Proc. CSCW '02, 11--20.

Digital Library

[12]

Jones, E., Gallois, C., Callan, V., & Barker, M. (1999). Strategies of accommodation: Development of a coding system for conversational interaction. Journal of Language and Social Psychology, 18, 123--152.

[13]

Kim, M.-S., Hunter, J. E., Miyahara, A., Horvarth, A.- M., Bresnahan, M., & Yoon, H.-J. (1996). Individual vs. culture-level dimensions of individualism and collectivism: Effects of preferred conversational styles. Communication Monographs, 63, 29--49.

[14]

Kramer, A.D.I, Fussell, S. R., & Setlock, L. D. (2004) Text analysis as a tool for analyzing conversation in online support groups. CHI 2004 Late Breaking Results.

Digital Library

[15]

Leshed, G., Perez, D., Hancock, J., Cosley, D., Birnholtz, J., Lee, S., McLeod, P., & Gay, G. (2009). Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups. In Proc. of CHI'09, 537--546.

Digital Library

[16]

McLeod, P.L., & Kettner-Polley, R.B. (2004). Contributions of psychodynamic theories to understanding small groups. Small Group Research, 35(3), 333--361.

[17]

Mehrabian, A. (1967). Attitudes inferred from nonimmediacy of verbal communications. Journal of Verbal Learning and Verbal Behavior, 6, 294--305.

[18]

Nguyen, D. T., & Fussell, S. R. (2012). How did you feel during our conversation? Retrospective analysis of intercultural and same-culture Instant Messaging conversations. Proc. CSCW'12, 117--126.

Digital Library

[19]

Nguyen, D. T. & Fussell, S. R. (2013). Effects of message content on cognitive and affective processes in cross-culture and same-culture instant messaging conversations. Proc. CSCW'13, 19--31.

Digital Library

[20]

Nguyen, D. T., & Fussell, S. R. (in press). Lexical Cues of Interaction Involvement in Dyadic Instant Messaging Conversation. In press in Discourse Processes.

[21]

Norton, R. W. (1983). Communication styles: Theory, applications and methods. Beverly Hills, CA: Sage.

[22]

Otsuka, K., Yamato, I., Takemae, Y., & Murase, H. (2006). Quantifying interpersonal influence in face-toface conversations based on visual attention patterns. CHI '06 Extended Abstracts, 1175--1180.

Digital Library

[23]

Patterson, M. L. (1983). Nonverbal behavior: A functional perspective. New York: Springer-Verlag.

[24]

Pennebaker, J. W. (2011). The secret life of pronouns. New York: Bloomsbury Press.

[25]

Pennebaker, J.W., & Francis, M.E. (1999). Linguistic Inquiry and Word Count: LIWC {software program for text analysis}. Lawrence Erlbaum Associates.

[26]

Pirzadeh, A. & Pfaff, M. (2012). Expression of emotion in IM. In Proc. of CSCW '12, 199--202.

Digital Library

[27]

Resnick, L., M. Salmon, C. Zeitz, S. Wathen and M. Holowchak (1993). Reasoning in Conversation. Cognition and Instruction, 11, 347--364.

[28]

Robertson, D. (2000). Variability in the use of the English article system by Chinese learners of English. Second Language Research, 16, 2, 135--172.

[29]

Scheerhorn, D. R. (1991). Politeness in decisionmaking. Research on Language and Social Interaction, 25, 253--273.

[30]

Setlock, L. D., Fussell, S. R., & Neuwirth, C. (2004). Taking it out of context: Collaborating within and across cultures in face-to-face settings and via instant messaging. Proc. CSCW'04, 604--613.

Digital Library

[31]

Setlock, L. D., Quinones, P. A., & Fussell, S. R. (2007). Does culture interact with media richness? The effects of audio vs. video conferencing on Chinese and American dyads. Proceedings of HICSS 2007.

Digital Library

[32]

Stewart, C. O., Setlock, L. D., & Fussell, S. R. (2007). Conversational argumentation in decision-making: Differences across cultures and communication media. Discourse Processes, 44, 113--139.

[33]

Tao, H. Y., & Thompson, S. A. (1991). English backchannels in Mandarin conversations: A case study of superstratum pragmatic "interference". Journal of Pragmatics, 16, 209--233.

[34]

Walls, J. (1993). Global networking for local development: Task focus and relationship focus in cross culture communication. In L. M. Harasim (Ed.), Global networks: Computers and international communication. Cambridge, MA: MIT Press.

Digital Library

Cited By

Huang WAlem LTecchia FDuh HHuang WBillinghurst MAlem LXiao CRasmussen T(2024) Augmenting Hand Gestures in 3D Mixed Reality Computer‐Supported Collaboration10.1002/9781119719830.ch10(243-268)Online publication date: 24-May-2024
https://doi.org/10.1002/9781119719830.ch10
Huang WAlem LTecchia FDuh H(2017)Augmented 3D hands: a gesture-based mixed reality system for distributed collaborationJournal on Multimodal User Interfaces10.1007/s12193-017-0250-212:2(77-89)Online publication date: 16-Nov-2017
https://doi.org/10.1007/s12193-017-0250-2

Index Terms

Verbal cues of involvement in dyadic same-culture and cross-culture instant messaging conversations
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

Recommendations

Retrospective analysis of cross-culture communication
ICIC '10: Proceedings of the 3rd international conference on Intercultural collaboration

We report a study using retrospective analysis to understand American and Chinese participants' feelings and reactions on a moment-by-moment basis during an interaction. Participants talked about a fictional crime story together and then individually ...
Effect of message content on communication processes in intercultural and same-culture instant messaging conversations
CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

In this paper we explore how and why communication problems such as lack of understanding, low involvement, and negative emotions emerged during the computer-mediated conversations of same-culture and cross-culture pairs. We used retrospective analysis, ...
Investigating the Intervention in Parallel Conversations
HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction

In recent years, a framework of parallel conversations has been proposed to facilitate efficient conversations through cooperation between humans and dialogue systems. This approach aims to enable simultaneous conversations with multiple users by ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

CABS '14: Proceedings of the 5th ACM international conference on Collaboration across boundaries: culture, distance & technology

August 2014

154 pages

ISBN:9781450325578

DOI:10.1145/2631488

General Chairs:
Naomi Yamashita
NTT Communication Science Laboratories, Japan
,
Vanessa Evers
University of Twente, The Netherlands
,
Program Chairs:
Susan R. Fussell
Cornell University, USA / Computer Mediated Collaboration
,
Carolyn Rosé
Carnegie Mellon University, USA / Cross-Linguistic Communication
,
Mary Beth Watson-Manheim
University of Illinois at Chicago, USA / Management and Communication

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 August 2014

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

National Science Foundation

Conference

CABS '14

Sponsor:

SIGCHI

CABS '14: Collaboration Across Boundaries: Culture, Distance & Technology

August 20 - 22, 2014

Kyoto, Japan

Acceptance Rates

CABS '14 Paper Acceptance Rate 13 of 24 submissions, 54%;

Overall Acceptance Rate 13 of 24 submissions, 54%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

2
Total Citations
View Citations
200
Total Downloads

Downloads (Last 12 months)17
Downloads (Last 6 weeks)2

Reflects downloads up to 29 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Huang WAlem LTecchia FDuh HHuang WBillinghurst MAlem LXiao CRasmussen T(2024) Augmenting Hand Gestures in 3D Mixed Reality Computer‐Supported Collaboration10.1002/9781119719830.ch10(243-268)Online publication date: 24-May-2024
https://doi.org/10.1002/9781119719830.ch10
Huang WAlem LTecchia FDuh H(2017)Augmented 3D hands: a gesture-based mixed reality system for distributed collaborationJournal on Multimodal User Interfaces10.1007/s12193-017-0250-212:2(77-89)Online publication date: 16-Nov-2017
https://doi.org/10.1007/s12193-017-0250-2

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten